Unable to Complete Version Check [30410][30607][10009][19900][12057]

[Delily]

Like many people, I am getting the dreaded unable to complete version check. However, in my case, this occurred after playing. I use the macOS client, and after about an hour of play, my computer suddenly froze up and restarted. After I logged back in, I started getting this issue. Resetting the game's config through the launcher doesn't work, and I can't find client to download. I know the usual steps are to change your DNS server, but I tried that to no avail. Anyone else experiencing this?

[Kalrian]

Yeah, I did and a lot of other people too. DO NOT REINSTALL THE GAME, it was a totally mess to reinstall it and I just ended up at the same issue.

[mitha]

Confirmed, also having this error. Mac client, following a full system kernal panic while playing. client has worked perfectly fine for months prior to this with little to no issue. This occurred only after patch 3.57. Tried reinstallation of the launcher, no effect. Tried reinstalling the entire client, no effect.

[Kalrian]

confirmed, also having this error. Mac client, following a full system kernal panic while playing. client has worked perfectly fine for months prior to this with little to no issue. This occurred only after patch 3.57. Tried reinstallation of the launcher, no effect. Tried reinstalling the entire client, no effect.

Yeah, so I think it something that got messed up with Mac connections Because other people have had no issue after the maintenance. SIGHHH

[Gokuhan]

Try changing DNS server to 209.244.0.3 primary and 208.244.0.4 secondary. This worked for me, the Google ones that other people posted did not. (I am on PS4, though it doesn't seem to matter)

[mitha]

Try changing DNS server to 209.244.0.3 primary and 208.244.0.4 secondary. This worked for me, the Google ones that other people posted did not. (I am on PS4, though it doesn't seem to matter)

No luck. Also tried 8.8.8.8 and 8.8.4.4, no change, same error. It does appear to be an issue specifically with the mac client's launcher. Tried a router and system reboot (again), still not working. I've tried talking to the chat customer service people, they just told me to reboot my router and didn't listen to anything I said. I've escalated to email CS.

[Zipi]

We are having this issue as well, please let us know if any Mac users get this resolved...

[nomnomnom]

contacted SE chat, didn't solve it. Emailed SE, didn't solve it. I guess all I can do is just wait.... no hope T.T

[mitha]

SUCCESS!

Okay this fix is NOT for the weak of heart but it did fix the problem for me. DO NOT TRY THIS if you aren't sure what I'm talking about or what I'm doing here. This is NOT a quick fix. This is very much the definition of a LONG fix. This is a "I'm desperate" fix. This is a POWER USER solution, not an everyday user solution. Also... this is a Mac OS X client fix... not a Windows or PS4 client fix, sorry guys. Do not use this solution if you are pregnant or may become pregnant. Do not use this solution if your arm smells like your mother. Do not use this solution standing on your head. blah blah blah blah blah you get the picture...

One more warning: You WILL lose all your GUI settings.

Here's what I did:

1. Using the unix command line under Mac OS X, under the //Applications folder, I did a 'sudo rm -rf "FINAL FANTASY XIV.app" '
2. Using the unix command line under Mac OS X, under the //Users/<yourusername>/Library/Application Support/ folder and did a 'sudo rm -rf "FINAL FANTASY XIV" '
3. Reinstalled the game from the original .dmg file
4. Login worked normally.

My best guess is that there is something in the preferences files the came caches under the application support folder that says where the launcher gets it's patch data from and it's pointed to the wrong place. Perhaps a URL that DNS hasn't updated. Perhaps a cache purge of some kind might fix this? Don't know, but this worked for me.

[didilious]

I use MacBook Pro and I am having the same issue. I was able to log in yesterday (the 18th) until 19th around 2-3 am, then I went to sleep for a few hours while i was still logged in. This morning around 7am, I realized I got kicked out from the game. I got the same exact errors every time I tried to launch the game.

I tried changing the DNS, resetting my router, and reinstalled the game (I got the mac version on SE store, so I re-downloaded the client from their site)... nothing worked. I haven't tried Mitha's suggestion, I am not sure if I want to mess with the files since I am not familar with them.

Please let us know if there're other solutions. Thank you.