Hey all, I've just come back to the game after a long break. During which I skipped essentially all of Heavensward, hence I didn't bother purchasing it.

Where I run into my problem is that I had read on the Square Store that pre-ordering Stormblood also came with access to the Heavensward content. However, after pre-ordering and redeeming my code my account still shows that I haven't purchased it. And I'm still locked out of floor 41+ of Palace of the Dead.

Is there anything I can do on my end to unlock that content? I had thought that I'd be able to grind out levels 51-60 of PotD while I had a day off today to level my jobs before the servers went down. But if not then it is what it is.

I appreciate any help y'all are willing to give.