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  1. #1
    Player
    ern815's Avatar
    Join Date
    Dec 2012
    Location
    Shirogane
    Posts
    367
    Character
    Anesuto Naito
    World
    Balmung
    Main Class
    Ninja Lv 85

    My Heavensward Preorder Bonus not in

    Hi guys,

    I left the game before Heavensward and rejoined last week but I saw that my preorder bonus items are not in my mail. I emailed Square Enix about this and have yet to get a reply. Could someone help me with this? I believed I have the code in my email.
    (0)

  2. #2
    Player
    worldofneil's Avatar
    Join Date
    Aug 2013
    Posts
    2,650
    Character
    Scott Pilgrim
    World
    Omega
    Main Class
    White Mage Lv 100
    The preorder bonuses aren't even in the game yet.

    We get them on June 20th at the start of main actual launch.
    (1)
    Last edited by worldofneil; 06-08-2017 at 09:24 PM. Reason: Misunderstood, thought HW was a typo and they meant SB

  3. #3
    Player
    Darrgo's Avatar
    Join Date
    Apr 2011
    Location
    Limsa Lominsa
    Posts
    82
    Character
    Darrgo Vanhowl
    World
    Zodiark
    Main Class
    Red Mage Lv 90
    you checked the mogry-station if you even register the preorder-code for the items?
    (0)

  4. #4
    Player
    ern815's Avatar
    Join Date
    Dec 2012
    Location
    Shirogane
    Posts
    367
    Character
    Anesuto Naito
    World
    Balmung
    Main Class
    Ninja Lv 85
    I can't remember to be honest... and it's ridiculous that now that I tried entering it doesn't work! Is there a way to fix this?
    (0)

  5. #5
    Player
    Legion88's Avatar
    Join Date
    Aug 2014
    Location
    Ul'dah
    Posts
    1,527
    Character
    Baradaeg Ryssbhirwyn
    World
    Lich
    Main Class
    Warrior Lv 80
    If you are talking about Heavensward, your preorder bonus codes may be expired by the time. Perhaps the support can help you.
    For Stormblood the preorder items will be sent out on the 20th June.

    If you have only the preorder code from the order confirmation, you will probably not be able to redeem them, because the site for that may be no longer online. In this case the support desk will be your only chance to redeem this code.

    If you have the actual code for the items you should be able just to enter it in the mogstation.
    (0)
    Last edited by Legion88; 06-04-2017 at 03:48 PM.

  6. #6
    Player
    LunaFaye's Avatar
    Join Date
    Apr 2014
    Posts
    1,037
    Character
    Luna Faye
    World
    Leviathan
    Main Class
    Weaver Lv 51
    Quote Originally Posted by ern815 View Post
    I can't remember to be honest... and it's ridiculous that now that I tried entering it doesn't work! Is there a way to fix this?
    Check your emails for the code, log into the mog station, click on enter item code (not the early access one since that's stormblood only), after that log into the game, click the resend button on the bottom of the post moogle. Within a couple of minutes you should be getting the items, however if your mail box is full, or you have at least 10 I believe it was envelopes from SE itself (veteran items, mog station purchases etc) it won't get through. Clear your mail box first. If you can't find that code anymore, you are probably out of luck, unless support somehow is able to verify your 2 year old purchase, if it's not current. GL
    (0)

  7. #7
    Player
    ern815's Avatar
    Join Date
    Dec 2012
    Location
    Shirogane
    Posts
    367
    Character
    Anesuto Naito
    World
    Balmung
    Main Class
    Ninja Lv 85
    I have the code but i can't entered it via mogstation... according to Legion88, there seems to be an expiry date on this... Don't think it's fair if thats the case. And support hasn't gotten back to me since the email i have sent a week ago.
    (0)

  8. #8
    Player
    Truefaith87's Avatar
    Join Date
    Aug 2013
    Posts
    324
    Character
    Tama Seiryu
    World
    Coeurl
    Main Class
    Fisher Lv 80
    I am almost 100% sure, along with Legion88's post, that it tells you directly on it that preorder bonus items DO have an expiration date when you purchase them. Usually it is the end of the year the expansion was released.
    (0)
    Leader of Tonberry Assassins <STAB!> of Coeurl, a social & light raiding FC.
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Dreams should be allowed to fly as free as the birds in the sky.

  9. #9
    Player
    Aladire's Avatar
    Join Date
    Aug 2013
    Location
    IL
    Posts
    259
    Character
    Cron Job
    World
    Malboro
    Main Class
    White Mage Lv 80
    I remembered reading somewhere when HW first came out that the pre-order codes only work till mid December 2016. After that, you will not be able to enter them. You can read about it here: https://www.reddit.com/r/ffxiv/comme..._codes_are_no/

    Just want to point out that it is the code that you use to redeem the pre-order code for the mog station that expires. The codes that are for the mog station should not have expired as the same system is used for the actual game itself.

    I know the old site use to have a way to find old codes you redeemed, but the new one does not work for me as it only shows SB. So, I am not sure what you can do for that.
    (0)

  10. #10
    Player
    Xeon's Avatar
    Join Date
    Jan 2013
    Posts
    380
    Character
    Corsel Bandon
    World
    Hyperion
    Main Class
    Gladiator Lv 70
    Most item codes will expire. This happened to me when I bought heavensward well after release. The game came with (2) cards with codes that could be redeemed for items, but the date listed had passed, so yes, I'm pretty sure it's expired and your only hope would be to go through SE support and maybe they can help you.
    (0)

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