Eternal Bonding Issue - Eternity Ring Lost

[AzraelCarmine]

ISP:
Charter Internet

Type of Internet Connection:
CATV

Internet Connection Speed:
65 Mbps download, 6.84 Mbps upload

Date & Time:
9:09 CST

Frequency:
Always

World:
Jenova

Character Name:
Malus Rex

Retainer Name:
None

NPC Name:
Sanctum Acolyte

Monster Name:
None

Class/Level:
Ninja level 60

Party or Solo:
Solo and Party (Aya Bea)

Race:
Race of your character when the issue occurred.
Miqo'te M

In-Game Time:
3:43 AM

Area and Coordinates:
East Shroud (17.7,18.3)

Housing:
None

Steps:
1. Engage dialog with Sanctum Acolyte.
2. Click "Annul an existing eternal bond."
3. Receive error message "Could not annul eternal bond. Your eternity ring is not in your inventory."