Script Error

[ariellelhant]

Saturday June 3rd I was able to play FFXIV no problem. My computer, which runs Windows 10, wanted to update, so I updated my operating system. On Sunday June 4th, I received a script error on my launch thing.



We did the following:
started and restarted the computer
uninstalled and reinstalled the game
did a malware sweep
disabled the firewall and reenabled it once we saw it didn't help [my mcafee over-rides the windows defender firewall]

We still can't make it work. Does anyone else have any ideas of what we can do short of resetting the computer completely?

[worldofneil]

Please forgive me for copying my reply from another thread, but it'll save me retyping

This is usually solved by clearing Internet Explorers cache (as the launcher is actually piggybacking off IE).

So if you load up Internet Explorer (not Edge, and yes even if you normally browse using something else) and then go into the options and you can delete the browsing history, specifically "Temporary Internet files and website files". On that same page make sure that "Preserve Favourites website data" is NOT ticked.

Then after deleting that, the launcher will likely work again as expected.

[ariellelhant]

You are amazing. My husband said it worked. (I'm at work currently) thank you so much!!

[worldofneil]

You're welcome!