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  1. #1
    Player
    cbwriter's Avatar
    Join Date
    Aug 2013
    Posts
    54
    Character
    Naoyoni Mujuuk
    World
    Sargatanas
    Main Class
    Archer Lv 34

    Installing Heavensward: Failed to load files

    Ok, main game downloaded and installed fine, but trying to download Heavansward I keep getting: Launcher error Unable to load files [30413] [25008] [20495] . Launcher 2016.12.19.0000.0001 (2291249)



    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

    MyDocument C:\Users\Chris\OneDrive\Documents
    FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
    FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride *.local


    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (15063.rs2_release.170317-1834)
    SYSTEM_CPU Intel(R) Core(TM) i5-7400 CPU @ 3.00GHz (4 CPUs), ~3.0GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
    SYSTEM_BIOS 1.30
    SYSTEM_LANGUAGE English (Regional Setting: English)
    SYSTEM_MEMORY 8122.570MB
    SYSTEM_VIRTUAL_MEMORY 2047.875MB
    SYSTEM_PAGE_FILE 10042.570MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 930.959GB SYSTEM_FREEDISC_SPACE 814.059GB
    SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.511GB SYSTEM_FREEDISC_SPACE 61.068GB
    SYSTEM_DIRECTX_VERSION DirectX 12
    SYSTEM_GRAPHICS NVIDIA GeForce GTX 1060 6GB
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
    SYSTEM_GRAPHICS_CHIP GeForce GTX 1060 6GB
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 3072.000 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 1023.938 MB
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
    SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7209bde3180ef5f7\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7209bde3180ef5f7\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7209bde3180ef5f7\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7209bde3180ef5f7\nvldumdx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 22.21.0013.8233
    SYSTEM_GRAPHICS_DRIVER_DATE 5/16/2017 19:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_SOUND Speakers (Razer Megalodon)
    SYSTEM_SOUND_DEVICE_ID {AC979157-10A0-432C-933D-EDC2EE812CAB}
    SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.02.15063.0000
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 3/17/2017 00:00:00
    SYSTEM_SOUND Speakers (High Definition Audio Device)
    SYSTEM_SOUND_DEVICE_ID {42893A00-2447-45E4-9074-24DD084FBE56}
    SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.02.15063.0000
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 3/17/2017 00:00:00
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {0BBB7520-47A5-11E7-8001444553540000}
    SYSTEM_INPUT_NAME USB Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {0BBB7520-47A5-11E7-8002444553540000}
    SYSTEM_INPUT_NAME Gaming Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {0BBB9C30-47A5-11E7-8003444553540000}
    SYSTEM_INPUT_NAME USB Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {0BBBC340-47A5-11E7-8004444553540000}
    SYSTEM_INPUT_NAME UPS BF800
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {0BBBEA50-47A5-11E7-8005444553540000}
    SYSTEM_INPUT_NAME Gaming Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 669 SYSTEM_GAMEPAD_FOV 0


    -=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

    FFXIVLauncher
    Microsoft Edge
    Installing Heavensward: Failed to load files and 1 more page ‎- Microsoft Edge
    Microsoft Edge
    Microsoft Edge
    Task Manager
    Windows Shell Experience Host
    NVIDIA GeForce Overlay
    RealTimeProtector
    Store
    Store


    -=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

    Advanced SystemCare 10
    BitRaider Streaming Client
    Driver Booster 4.4
    IObit Malware Fighter 5
    IObit Uninstaller
    Origin
    Smart Defrag 5
    Steam
    Star Wars The Old Republic
    Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
    LWS Pictures And Video
    Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
    CameraHelperMsi
    LWS Help_main
    WD Security
    LWS Twitter
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
    LWS YouTube Plugin
    FINAL FANTASY XIV - A Realm Reborn
    Microsoft XNA Framework Redistributable 4.0
    WD Drive Utilities
    HP Deskjet 1510 series Help
    Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
    WD Backup
    Star Wars: The Old Republic
    erLT
    WD SmartWare Installer
    Apple Software Update
    WD Drive Utilities
    WD Security
    CyberPower PowerPanel Personal Edition 1.3.2
    LWS Gallery
    LWS Motion Detection
    Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.23026
    LWS Launcher
    LWS Webcam Software
    HP Update
    LWS WLM Plugin
    Microsoft Visual C++ 2015 x86 Minimum Runtime - 14.0.23026
    Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
    Intel® Driver Update Utility
    Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
    Microsoft Visual C++ 2015 x86 Additional Runtime - 14.0.23026
    Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
    Acronis True Image WD Edition
    Logitech Webcam Software
    Windows 10 Upgrade Assistant
    WD Backup
    Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.23026
    Apple Application Support (32-bit)
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
    . . .
    EVGA Precision XOC
    WD Quick View
    Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
    Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
    LWS Facebook


    -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

    C:\Program Files (x86)\Acronis\TrueImageHome\TrueImageMonitor.exe 0000208C
    C:\Program Files (x86)\Common Files\Acronis\Schedule2\schedhlp.exe 00002144
    C:\Program Files (x86)\Common Files\Acronis\TibMounter\TibMounterMonitor.exe 00001CC0
    C:\Program Files (x86)\CyberPower PowerPanel Personal Edition\pppeuser.exe 000022B0
    C:\Program Files (x86)\HP\HP Software Update\hpwuschd2.exe 000022E0
    C:\Program Files (x86)\IObit\Advanced SystemCare\ASC.exe 00006FF4
    C:\Program Files (x86)\IObit\Advanced SystemCare\ASCTray.exe 00002484
    C:\Program Files (x86)\IObit\Advanced SystemCare\Monitor.exe 00001B84
    C:\Program Files (x86)\IObit\Advanced SystemCare\RealTimeProtector.exe 00001910
    C:\Program Files (x86)\IObit\Driver Booster\4.4.0\DriverBooster.exe 000025E8
    C:\Program Files (x86)\IObit\IObit Uninstaller\UninstallMonitor.exe 00003FB8
    C:\Program Files (x86)\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 00002014
    C:\Program Files (x86)\NVIDIA Corporation\NvContainer\nvcontainer.exe 00001930
    C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 000020A4
    C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 000070B8
    C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo.exe 000064F8
    C:\Program Files (x86)\Western Digital\WD Utilities\WDDriveUtilitiesHelper.exe 00002354
    C:\Users\Chris\AppData\Local\Microsoft\OneDrive\OneDrive.exe 00002168
    C:\Users\Chris\AppData\Roaming\Spotify\SpotifyWebHelper.exe 00006934
    (0)
    Last edited by cbwriter; 06-03-2017 at 10:13 AM. Reason: Adding info
    Heck with tactics...bumrush 'em and kill 'em all.