There has been some bad communication for a while now. But the thing that would probably rectify it, and I am baffled they stopped doing it, is player surveys on the state of the game and it's future. They did some surveys back in the 1.X days, which is why it's odd they don't ask for our feedback anymore. More and more I question how much the devs care or even want feedback, as I have quit in the past and there was no exit survey. Even now I am letting my sub lapse just a bit till SB, and there was nothing but a joke of an exit survey. This to me is baffling as every major MMO I played had some form of a survey to try and better understand why you were quitting and what would get you back.

Now of course it doesn't mean they will interpret that data in a meaningful way, but at least shows some semblance of caring why people are leaving.