CMs posting in "fluff" threads or posting automated responses isn't developer communication. They are CMs for a reason, it's their job to engage the community and relay information from the developers. CMs=//=Developers.As someone who plays WoW as well, I can say that Blizzard does a much better job at communicating with their playerbase than Square does. Just look at all of the blue-post responded threads on their forums vs here. They aren't perfect, but that was specifically what I was thinking of when I said that two-communication sucks here.
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