A slight pre-order mistake I'd say

[Aures]

My friend made a mistake when he pre-ordered Stormblood and he pre-ordered through the SE store even though his FFXIV account is tied to Steam. He doesn't actually use Steam to launch FFXIV, so he kind of forgot that it was linked to Steam until he went to use the Early Access code and it wouldn't let him.

He's already sent a ticket in, but I just want to ask here, does he have a good chance to get a refund for that so he can pre-order on Steam, or is SE going to give him the "We can't do this since you've already used the pre-order code" thing?

If they do, that's kinda ehhh. Just curious if anyone has done this before. My friend is kinda pissed about it and I don't blame him.

[LunaFaye]

As long as he only tried using the pre order code for early access, even tho the system won't let him, he should be able to get a refund, or an exchange. But if he also redeem'd the product/activation key, then he's out of luck since the disclaimer clearly states "Note: As soon as you unlock the activation key, you lose your right for a refund." However since the product description on the webpage also clearly states that pc version won't work with steam and vice versa, it's up to the cutesy or mercy of the support team itself. Try to be patient since the support right now is packed and overloaded with tickets, good luck.