No, PTRs are not only for bug testing but player feedback on content. If your testers are all saying "X isn't really working/isn't enjoyable for Y reasons/could really use Z/etc" then that can be taken into account for changes prior to release.
It's likely that unless we get enough people on the test servers, it'd only end up as as bug testing server. It's in a company's best interest to not change balance unless either A) Enough of various skill levels test it, or B) It's very clearly so bad that it's impossible to miss with a small pool.
The issue with PTR's is that there's not enough people. And because there aren't enough people, the skill levels of players in it are too crazy to use.
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