I always felt they should have at least a Class or Job representative. I realize that a rep for each Job could be quite a lot to handle, but at least perhaps Healer Rep, Tank Rep, Ranged DPS rep, Melee DPS rep. People who would gather feedback and concerns from their job's community and make sure that the devs were on top of what the community wanted/needed/etc. These reps would also be there testing the changes for their jobs/roles to make sure nothing would be too far unbalanced. The devs seem to be really out of touch when it comes to the player base and having someone who could actually interact with the players more would probably benefit the game a lot, IMO.