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  1. #1
    Player
    cbwriter's Avatar
    Join Date
    Aug 2013
    Posts
    54
    Character
    Naoyoni Mujuuk
    World
    Sargatanas
    Main Class
    Archer Lv 34

    Installing Heavensward: Failed to load files

    Ok, main game downloaded and installed fine, but trying to download Heavansward I keep getting: Launcher error Unable to load files [30413] [25008] [20495] . Launcher 2016.12.19.0000.0001 (2291249)



    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

    MyDocument C:\Users\Chris\OneDrive\Documents
    FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
    FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride *.local


    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (15063.rs2_release.170317-1834)
    SYSTEM_CPU Intel(R) Core(TM) i5-7400 CPU @ 3.00GHz (4 CPUs), ~3.0GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
    SYSTEM_BIOS 1.30
    SYSTEM_LANGUAGE English (Regional Setting: English)
    SYSTEM_MEMORY 8122.570MB
    SYSTEM_VIRTUAL_MEMORY 2047.875MB
    SYSTEM_PAGE_FILE 10042.570MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 930.959GB SYSTEM_FREEDISC_SPACE 814.059GB
    SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.511GB SYSTEM_FREEDISC_SPACE 61.068GB
    SYSTEM_DIRECTX_VERSION DirectX 12
    SYSTEM_GRAPHICS NVIDIA GeForce GTX 1060 6GB
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
    SYSTEM_GRAPHICS_CHIP GeForce GTX 1060 6GB
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 3072.000 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 1023.938 MB
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
    SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7209bde3180ef5f7\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7209bde3180ef5f7\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7209bde3180ef5f7\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7209bde3180ef5f7\nvldumdx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 22.21.0013.8233
    SYSTEM_GRAPHICS_DRIVER_DATE 5/16/2017 19:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_SOUND Speakers (Razer Megalodon)
    SYSTEM_SOUND_DEVICE_ID {AC979157-10A0-432C-933D-EDC2EE812CAB}
    SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.02.15063.0000
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 3/17/2017 00:00:00
    SYSTEM_SOUND Speakers (High Definition Audio Device)
    SYSTEM_SOUND_DEVICE_ID {42893A00-2447-45E4-9074-24DD084FBE56}
    SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.02.15063.0000
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 3/17/2017 00:00:00
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {0BBB7520-47A5-11E7-8001444553540000}
    SYSTEM_INPUT_NAME USB Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {0BBB7520-47A5-11E7-8002444553540000}
    SYSTEM_INPUT_NAME Gaming Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {0BBB9C30-47A5-11E7-8003444553540000}
    SYSTEM_INPUT_NAME USB Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {0BBBC340-47A5-11E7-8004444553540000}
    SYSTEM_INPUT_NAME UPS BF800
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {0BBBEA50-47A5-11E7-8005444553540000}
    SYSTEM_INPUT_NAME Gaming Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 669 SYSTEM_GAMEPAD_FOV 0


    -=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

    FFXIVLauncher
    Microsoft Edge
    Installing Heavensward: Failed to load files and 1 more page ‎- Microsoft Edge
    Microsoft Edge
    Microsoft Edge
    Task Manager
    Windows Shell Experience Host
    NVIDIA GeForce Overlay
    RealTimeProtector
    Store
    Store


    -=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

    Advanced SystemCare 10
    BitRaider Streaming Client
    Driver Booster 4.4
    IObit Malware Fighter 5
    IObit Uninstaller
    Origin
    Smart Defrag 5
    Steam
    Star Wars The Old Republic
    Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
    LWS Pictures And Video
    Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
    CameraHelperMsi
    LWS Help_main
    WD Security
    LWS Twitter
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
    LWS YouTube Plugin
    FINAL FANTASY XIV - A Realm Reborn
    Microsoft XNA Framework Redistributable 4.0
    WD Drive Utilities
    HP Deskjet 1510 series Help
    Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
    WD Backup
    Star Wars: The Old Republic
    erLT
    WD SmartWare Installer
    Apple Software Update
    WD Drive Utilities
    WD Security
    CyberPower PowerPanel Personal Edition 1.3.2
    LWS Gallery
    LWS Motion Detection
    Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.23026
    LWS Launcher
    LWS Webcam Software
    HP Update
    LWS WLM Plugin
    Microsoft Visual C++ 2015 x86 Minimum Runtime - 14.0.23026
    Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
    Intel® Driver Update Utility
    Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
    Microsoft Visual C++ 2015 x86 Additional Runtime - 14.0.23026
    Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
    Acronis True Image WD Edition
    Logitech Webcam Software
    Windows 10 Upgrade Assistant
    WD Backup
    Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.23026
    Apple Application Support (32-bit)
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
    . . .
    EVGA Precision XOC
    WD Quick View
    Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
    Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
    LWS Facebook


    -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

    C:\Program Files (x86)\Acronis\TrueImageHome\TrueImageMonitor.exe 0000208C
    C:\Program Files (x86)\Common Files\Acronis\Schedule2\schedhlp.exe 00002144
    C:\Program Files (x86)\Common Files\Acronis\TibMounter\TibMounterMonitor.exe 00001CC0
    C:\Program Files (x86)\CyberPower PowerPanel Personal Edition\pppeuser.exe 000022B0
    C:\Program Files (x86)\HP\HP Software Update\hpwuschd2.exe 000022E0
    C:\Program Files (x86)\IObit\Advanced SystemCare\ASC.exe 00006FF4
    C:\Program Files (x86)\IObit\Advanced SystemCare\ASCTray.exe 00002484
    C:\Program Files (x86)\IObit\Advanced SystemCare\Monitor.exe 00001B84
    C:\Program Files (x86)\IObit\Advanced SystemCare\RealTimeProtector.exe 00001910
    C:\Program Files (x86)\IObit\Driver Booster\4.4.0\DriverBooster.exe 000025E8
    C:\Program Files (x86)\IObit\IObit Uninstaller\UninstallMonitor.exe 00003FB8
    C:\Program Files (x86)\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 00002014
    C:\Program Files (x86)\NVIDIA Corporation\NvContainer\nvcontainer.exe 00001930
    C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 000020A4
    C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 000070B8
    C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo.exe 000064F8
    C:\Program Files (x86)\Western Digital\WD Utilities\WDDriveUtilitiesHelper.exe 00002354
    C:\Users\Chris\AppData\Local\Microsoft\OneDrive\OneDrive.exe 00002168
    C:\Users\Chris\AppData\Roaming\Spotify\SpotifyWebHelper.exe 00006934
    (0)
    Last edited by cbwriter; 06-03-2017 at 10:13 AM. Reason: Adding info
    Heck with tactics...bumrush 'em and kill 'em all.

  2. #2
    Player
    cbwriter's Avatar
    Join Date
    Aug 2013
    Posts
    54
    Character
    Naoyoni Mujuuk
    World
    Sargatanas
    Main Class
    Archer Lv 34
    Ok, either Windows automatic maintenance fixed something or you did something server side, but Heavansward finally loaded with no problems. Thanks.
    (0)
    Heck with tactics...bumrush 'em and kill 'em all.