My only guess is that one of the following may apply:
he following conditions must be met in order to transfer a selected character from one World to another:



・You must be the owner of the Square Enix account using this service.

・You must have an active service account for FINAL FANTASY XIV.

・You must be logged out of the game.

・Your character cannot be enlisted in a free company, holding a free company petition, signed to a free company petition, or applying to join a free company.

・Your character cannot have items for sale on the market.

・Your character cannot have items entrusted to the Calamity Salvager NPC.

・Your character must rehire any retainers carried over from Version 1.0.

・Your character must be logged out outside of any instanced areas.

・Your character must not be logged out in a residential area.

・Your character cannot have made reservations for a Ceremony of Eternal Bonding.

・Your character cannot be currently undertaking the quest The Ties that Bind.

・Your character must not be logged out in the Ivory Chapel.

・Your character and its retainers cannot be in possession of a ceremony invitation or blank invitation.

・In the event your estate has been automatically relinquished, your character cannot have housing items in the care of the resident caretaker.

・In the event your estate has been automatically relinquished, your character cannot have a chocobo in the care of the housing enthusiast.

・Your character cannot be designated as the house mate of another character.

・Your character must retrieve any optional items purchased via the Mog Station from the Delivery Moogle.