I love this "SE is a business" argument. Just because you are a business does not make it right to sell everything for whatever price you want. And I do believe that people would be way more happier if those things would have been ingame or less expensive. Nobody on the witcher forum cried out that they should have paid for the free DLC, no they were happy to have a game company that does not see their customers as cash cows. Just because a lot of companies do this and people buy this does not mean that they are happy with that.
Also SE can come out and tell us anything..saying thinks like cash shop financing FF14 (yet somehow we get less content in SB than HW which is already less than ARR) or that it would not exist if it was not for it, but this does not make it true. Its not like they would ever come out and say that they could have put this into the game but did not do it because they saw a way to make money.
And about WoW. Maybe we should start comparing how many items they have and how many FF14 has. I am quite sure that FF14 will win. I also read that there was quite the backlash to some of the cash shop items in WoW and that the devs reacted to that and did not release something like that again. And in lots of MMOs with a cash shop (heck even in WoW) you have the way to earn the currency ingame, so you dont even need real life money to buy those. So even if other MMOs do that too, a lot of them have a way to earn it through playing the game. But nothing like that is available here.
The only thing we as a customer can do is post our opinion about that. If you are (still) fine with that, its alright, but we also have the right to post that we dont like it, without having to read that we are all children, have no money and other things..I am quite sure that most of us know that the cash shop will stay and I know that even with all the posts they did not change their way. But I will not lay down and say nothing at all, because in the end I can at least tell myself that I tried to change something even if it bears no fruits.
(And just to make sure: I also purchased things from the cash shop, I own one paid retainer, I am not someone that wants the cash shop to burn or hate people that buy from it. Heck I can understand that you will buy it even if its overpriced, simply because there is no other way to get it. But I still find the recent expansions of the cash shop really worrisome, especially the price.)