Very much agreed. People effectively losing access to abilities they had before is one of the challenges here.Aside from Rescue I think I already have the equivalent skill for all of the healer role actions on my hotbar.
If they were adding 10 brand new skills and letting me pick 5 that might feel like customization, but taking 9 skills I can already have all at once and making me pick 5 is not customization, it's limitation.
Big question and one I would like an answer for as well. If the cool down is gone then I could see people macroing changes to their cross role skills. If it's 2xGCD, then I could see people using a macro to change their cross role slotting after each boss and at the start to ensure they have the right commands available.
They did, also no CD for class/job change too and people wait for CD after a wipe in any "real" raid group (others game reset all your CD after a wipe anyway). I don't see a problem here.
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