Country of residence: Brasil

When does the problem occur : all the time

Frequency of problem : Constant

Game content in which the issues occur (e.g. dungeons, trials, certain areas): Everywhere

Server: Behemoth

So, u guys never considered south american players when u did this server change?
we already used to play with 150 ms or so, wich ok, its fine since were across the ocean, but now, its 300ping or so... quite unplayable raidwise. and i already bought stormblood previously, so will SE give refunds for every south american player who bought the expansion previously and did not knew the ping of the new server would be terrible for us? or u guys going to fix it? Are u aware of it?
Thanks for ur time