Reporting Issues Resulting from the North American Data Center Relocation

[Pandamonious]

Type of Issue/Feedback: Getting major packet loss at ever since the relocation... Main issue is the rubber banding
Name of your Internet Service Provider (ISP): Comcast
State/Country: CT, USA
Date/Time: Since the relocation/ all day but absolute worst at night
World Name: Gilgamesh
Frequency: All the time
Traceroute records: https://pastebin.com/hSWSjaiX

** After using PingPlotter found out i'm experiencing packet loss on 204.2.229.234**

my connection normally (since the move): http://imgur.com/a/YxvIq

At night: http://imgur.com/a/5DgXp

[mero-ix]

Type of Issue/Feedback: Skill delay, weaving ogcds clips gcd and makes gameplay feel clunky. Sometimes skills don't register when I press them. Or sometimes it'll show that I did press it, but there's a blip; the skill is cancelled, reset, and I have to press it again.
Name of your Internet Service Provider (ISP): Bell
State/Country: Nova Scotia, Canada (atlantic coast)
Date/Time: Since relocation. I notice it the most when I'm raiding; 10:00pm - 12:00am AST
World Name: Leviathan
Frequency: All the time. It's slightly better during the day compared to evenings.

Pinging 204.2.229.9 with 32 bytes of data:
Reply from 204.2.229.9: bytes=32 time=119ms TTL=53
Reply from 204.2.229.9: bytes=32 time=117ms TTL=53
Reply from 204.2.229.9: bytes=32 time=117ms TTL=53
Reply from 204.2.229.9: bytes=32 time=118ms TTL=53

Ping statistics for 204.2.229.9:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 117ms, Maximum = 119ms, Average = 117ms

[SrahaTia]

Type of Issue/Feedback: Disconnects are now extremely frequent (twice in less than 10 minutes, 4 times in under an hour), latency spikes are massive and happen every few seconds, rendering the game pretty much completely unplayable. I can't even craft or call my retainer without freezing in place for a minute, assuming it doesn't just disconnect me outright.

Name of your Internet Service Provider (ISP): Verizon FiOS

State/Country: New York, United States

Date/Time: Every single day since the data center relocation, but it's much worse in the last 2-4 days. I work a full time job during the day, so I can't test it then, but at the times I'm actually able to play, it's really, really bad (probably because it tends to hit around California's prime time).

World Name: Hyperion

Frequency: Constant. Ping spikes from a playable 85-ish (was 15ms before relocation) to an unplayable 240-347 or higher every few seconds. Disconnects happen at random, sometimes nearly back to back. However, they rarely result in lobby server errors.

Tracert below (standard without ping spike):

Tracing route to 204.2.229.9 over a maximum of 30 hops

1 1 ms <1 ms <1 ms Wireless_Broadband_Router.home [192.168.1.1]
2 7 ms 8 ms 8 ms lo0-100.NYCMNY-VFTTP-320.verizon-gni.net [72.69.227.1]
3 13 ms 18 ms 13 ms B3320.NYCMNY-LCR-21.verizon-gni.net [100.41.212.129]
4 * * * Request timed out.
5 17 ms 10 ms 11 ms 0.et-5-1-0.BR2.NYC4.ALTER.NET [140.222.239.33]
6 14 ms 14 ms 13 ms NTT.customer.alter.net [152.179.49.38]
7 18 ms 13 ms 18 ms ae-3.r24.nycmny01.us.bb.gin.ntt.net [129.250.5.61]
8 89 ms 81 ms 85 ms ae-2.r20.sttlwa01.us.bb.gin.ntt.net [129.250.4.13]
9 82 ms 80 ms 86 ms ae-0.r21.sttlwa01.us.bb.gin.ntt.net [129.250.2.54]
10 86 ms 105 ms 81 ms ae-3.r23.snjsca04.us.bb.gin.ntt.net [129.250.3.124]
11 84 ms 88 ms 91 ms ae-41.r02.snjsca04.us.bb.gin.ntt.net [129.250.6.119]
12 84 ms 82 ms 84 ms ae-2.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.33]
13 91 ms 85 ms 85 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
14 82 ms * 83 ms 204.2.229.234
15 86 ms 85 ms 84 ms 204.2.229.9

Trace complete.

[Kantern]

Type of Issue/Feedback: Extreme packet Loss

Name of your Internet Service Provider (ISP): Comcast
State/Country: Naperville, IL

Date/Time: Usually later at night, but last week or so it has been consistently happening all day. Just much worse at night.

World Name:Exodus

Frequency: Just started last week or so.

I am using PingPlotter. I have had it running for about 30 minutes now and IP 204.2.229.234 has a consistent 20% loss. Everything else looks good. I believe that is the data center (Primal). I am running the trace to 204.2.229.101 (Exodus).

[Akiyumi]

-Type of Issue/Feedback: lag spikes at night, characters stop moving and jump ahead, skills dont go off properly etc
-Name of your Internet Service Provider (ISP): Comcast
-State/Country: New Mexico/USA
-Date/Time: 6/2 9pm mst
-World Name: Gilgamesh
-Frequency: every night starting at roughly 9pm mst

[Akross]

Soonly will be a month since all this stuff started, searching a solving for connection issues. I mean, I have lost a month speaking economically and still continue losing my money cause I paid for 2 months.

I want to know if really are working something about it, is kinda strange that in all this elapsed time they dont give signals about this that evolve a big amont of users that have spend a lot of time and money in game. Also, I dare to say that them already paid for the expansion, not having idea about this problem and will lose that money too.

Guess im not asking for much, we deserve to know, we are paying for a service that have changed and brought some problems that affect many players, that'so you need to keep informed how are solving this problem.

Hope this comment would be noticed.
Greetings

[CielRei]

Type of Issue/Feedback: Latency issue. ping went from 30 to 130 Average. Having lag spikes very often. I have to spam hitting oGCD for it to register. Retainer doesn't appear for good 5+ seconds many times. When I get off mount, on the screen, I am still on the mount for 3+ seconds.
Name of your Internet Service Provider (ISP): Spectrum (formally Time Warner Cable)
State/Country: NJ/USA
Date/Time: (When did the issue start happening, at what specific times does this issue arise, if any.): Day after datacenter migration.
World Name: Leviathan
Frequency: (How often does the issue occur?) ALL TIME.

1 14 ms 8 ms 8 ms 142.254.171.29
2 6 ms 9 ms 13 ms be62.plpknj4602h.nyc.rr.com [68.173.202.230]
3 15 ms 14 ms 11 ms agg132.nyquny9101r.nyc.rr.com [68.173.198.82]
4 22 ms 23 ms 14 ms bu-ether25.nycmny837aw-bcr00.tbone.rr.com [107.14.19.22]
5 9 ms 8 ms 14 ms 205.197.232.13
6 11 ms 13 ms 13 ms 207.88.14.150.ptr.us.xo.net [207.88.14.150]
7 11 ms 14 ms 13 ms 216.156.16.131.ptr.us.xo.net [216.156.16.131]
8 13 ms 17 ms 11 ms 206.111.13.193.ptr.us.xo.net [206.111.13.193]
9 11 ms 11 ms 11 ms ae-2.r24.nycmny01.us.bb.gin.ntt.net [129.250.3.180]
10 128 ms 110 ms 119 ms ae-2.r20.sttlwa01.us.bb.gin.ntt.net [129.250.4.13]
11 122 ms 120 ms 125 ms ae-0.r21.sttlwa01.us.bb.gin.ntt.net [129.250.2.54]
12 119 ms 110 ms 119 ms ae-3.r23.snjsca04.us.bb.gin.ntt.net [129.250.3.124]
13 120 ms 119 ms 118 ms ae-41.r02.snjsca04.us.bb.gin.ntt.net [129.250.6.119]
14 128 ms 124 ms 123 ms ae-2.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.33]
15 128 ms 122 ms 122 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
16 128 ms 125 ms 124 ms 204.2.229.234
17 129 ms 129 ms 129 ms 204.2.229.9

-SE mentioned 200-220ms is playable. But it feels like either my computer is broken, or my internet is massively slower. Everything registers extremely slower, everything in the game feels delayed.

I am not saying I should have 30ms ping back. I was actually happy about server move because LIKE SE mentioned, it will stablize latency issue for all NA players. (It is NA Datacenter)
But instead of fixing the issue, it just swapped from coast to coast.

I thought "Slight Increase" of ping meant, going from 30 to 60-70. which is double or more, and I was OK with that since friends from West Coast I raid with won't have ping issue. I thought that was the reason for server move. But how are you expecting us to accept enjoy your decision?

"200-220ms is playable."
Well, PS3 is playble too. But if you 'force' PS4 players and PC (with decent build) players to play on PS3 from now on, just because of SE's decision (just an example of how I feel. I know PS3 service is done in SB) will it be enjoyable?
This is dramatic as what I stated above.

[Pandamonious]

Some communication of any kind would be great from se... Unless this thread is nothing more than a "yea we will take a look at it" deal.

[ShivaKannou]

Type of Issue/Feedback: High latency (~300ms), used to be ~150ms.
Name of your Internet Service Provider (ISP): Vivo - Fiber connection 100MB
State/Country: São Paulo/Brazil
Date/Time: Since the NA Data Center Relocation
World Name: Behemoth
Frequency: Always
Ping records:

The ping on my resmon:

204.2.229.105 latency 305

The pings from ARRStatus:

Chaos 195.82.50.9 latency 234
Elemental 124.150.157.158 latency 310
Mana 124.150.157.156 latency 319
Gaia 124.150.157.157 latency 327
Primal 199.91.189.93 request timed out
Aether 199.91.189.74 request timed out

The ping from FFXIV Guild:

NA server 184.107.107.176 request timed out

[LlenCoram]

Type of Issue/Feedback: Incredible lag, rubber banding of up to 10 second increments, Error 900006.
Name of your Internet Service Provider (ISP): Teksavvy
State/Country: Canada
Date/Time: June 13th, 2017, at log-in around 4:30pm.
World Name: Sargatanas
Frequency: It literally only just started today. My latency went up after the server move, but in general my connection was fine. Today I noticed such insane lag that the game is completely unplayable in a very literal sense. With a constant 25 to 50% packet loss rate and rubberbanding of upwards of 10 seconds, I can't actually do anything in game anymore.
Traceroute records

Tracing route to 204.2.229.87 over a maximum of 30 hops

  1     1 ms     4 ms     5 ms  192.168.0.1
  2    27 ms    25 ms    26 ms  67.231.220.82
  3    25 ms    27 ms    21 ms  104-195-128-122.cpe.teksavvy.com [104.195.128.122]
  4    24 ms    21 ms    28 ms  104-195-128-121.cpe.teksavvy.com [104.195.128.121]
  5    25 ms    28 ms    28 ms  ae0-2160-bdr01-tor.teksavvy.com [192.171.59.69]
  6    24 ms    29 ms    28 ms  ae8-0-bdr01-tor2.teksavvy.com [206.248.155.9]
  7    24 ms    28 ms    24 ms  ae54.bar2.Toronto1.Level3.net [4.28.138.21]
  8     *        *        *     Request timed out.
  9    52 ms    49 ms    58 ms  NTT-level3-90G.NewYork1.Level3.net [4.68.110.74]
 10    60 ms    54 ms    59 ms  ae-3.r24.nycmny01.us.bb.gin.ntt.net [129.250.5.61]
 11   103 ms    99 ms    97 ms  ae-2.r20.sttlwa01.us.bb.gin.ntt.net [129.250.4.13]
 12   113 ms     *      103 ms  ae-0.r21.sttlwa01.us.bb.gin.ntt.net [129.250.2.54]
 13   219 ms   116 ms   110 ms  ae-3.r23.snjsca04.us.bb.gin.ntt.net [129.250.3.124]
 14   117 ms   108 ms   128 ms  ae-45.r01.snjsca04.us.bb.gin.ntt.net [129.250.3.175]
 15   113 ms   118 ms     *     ae-1.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.31]
 16   112 ms   119 ms   118 ms  xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
 17     *      113 ms   145 ms  204.2.229.234
 18   113 ms     *      114 ms  204.2.229.87

Trace complete.

I ran 5 tracerts and the drop happens at hop 8 every single time. Basically as soon as I leave Canada.