Reporting Issues Resulting from the North American Data Center Relocation

[Kyouki]

Goblin, Vodafone Kabel Deutschland, Germany (i already posted this earlier, but now i got a screenshot about the packet loss).

20%+ packet loss in the EU evening... It is not possible to play.

[Raiden29o9]

Type of Issue/Feedback: Increased ping (from 30ms to about 150-200) Poor character response when moving, Player character flickering back and ahead when moving
Name of your Internet Service Provider (ISP): Rogers
State/Country: Ontario Canada
Date/Time: all the time since the server move, worst during evenings
World Name: Diabolos
Frequency: All the time

[MishaLune]

Type of Issue/Feedback: Ever since the server switched datacenters my ping has been retarded, at the point it makes my game unplayable. Before it moved i had stable 105ms ping on montreal, now its above 258ms with lag spikes that go over 350ms. With a tunneling service its playable, at 1am EST i get about 120-130ms ping but it starts to lag to lag real bad around 5pm EST.

Name of your Internet Service Provider (ISP):ClaroPR
State/Country:Puerto Rico
Date/Time: It started when the servers switched datacenters.
World Name:Leviathan
Frequency: The lag seems to be less after like 1am EST and it starts to get real bad around 5pm EST.

Trace-route : After, without a vpn (what i get from my ISP)
trace to a pingzapper server on california

Even with a vpn enabled (pinzapper and mudfish) i still get massive lag spikes to the server. The game is completely unplayable without any tunneling service. I cant even dodge aoes or dps when it starts to lag. Theres no reason for my packets to be redirected to Europe before going towards the game server. Its only to the game servers, other servers from California that i tried doesn't have this issue. I really wish you guys moved the servers to a more centralized location to make everyone happy instead of the west coast.

[Herokoon]

Type of Issue/Feedback: ping went from a 37-40ms to 91-100ms, intermittent packet loss remains. as many others have stated about classes such as mch and drg, I cant play optimally anymore, and its quite a bummer.
Name of your Internet Service Provider (ISP): Comcast
State/Country: South Boston Virginia
Date/Time: constant since server migration.
World Name: Gilgamesh
Frequency: All the time


Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Hero>tracert neolobby02.ffxiv.com

Tracing route to neolobby02.ffxiv.com [204.2.229.9]
over a maximum of 30 hops:

1 22 ms 1 ms 1 ms 10.0.0.1
2 17 ms 9 ms 9 ms 96.120.18.17
3 12 ms 12 ms 12 ms xe-11-3-0-sur01.sboston.va.richmond.comcast.net
[96.108.130.153]
4 17 ms 14 ms 14 ms te-2-2-ur01.staplesmllrd.va.richmond.comcast.net
[68.86.125.5]
5 21 ms 19 ms 19 ms be-21508-cr02.ashburn.va.ibone.comcast.net [68.8
6.91.53]
6 20 ms 19 ms 19 ms hu-0-10-0-4-pe07.ashburn.va.ibone.comcast.net [6
8.86.83.82]
7 69 ms 52 ms 46 ms ae-16.a02.asbnva02.us.bb.gin.ntt.net [129.250.66
.49]
8 88 ms 89 ms 89 ms ae-69.r05.asbnva02.us.bb.gin.ntt.net [129.250.5.
191]
9 107 ms 114 ms 126 ms ae-8.r23.asbnva02.us.bb.gin.ntt.net [129.250.2.2
3]
10 95 ms 94 ms 114 ms ae-10.r22.snjsca04.us.bb.gin.ntt.net [129.250.6.
237]
11 97 ms 101 ms 94 ms ae-19.r01.snjsca04.us.bb.gin.ntt.net [129.250.3.
27]
12 93 ms 96 ms 94 ms ae-1.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.3
1]
13 95 ms 96 ms 94 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129
.250.195.46]
14 95 ms 99 ms 96 ms 204.2.229.234
15 96 ms 99 ms 94 ms 204.2.229.9

Trace complete.

did a follow up tracert after seeing the most recent poster claiming an increase in her already huge latency increase, to my dismay the same has applied to me.

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Hero>tracert neolobby02.ffxiv.com

Tracing route to neolobby02.ffxiv.com [204.2.229.9]
over a maximum of 30 hops:

1 23 ms 2 ms 1 ms 10.0.0.1
2 10 ms 12 ms 11 ms 96.120.18.17
3 10 ms 11 ms 14 ms xe-11-3-0-sur01.sboston.va.richmond.comcast.net
[96.108.130.153]
4 23 ms 19 ms 19 ms ae-34-0-ar02.charlvilleco.va.richmond.comcast.ne
t [68.86.125.5]
5 18 ms 29 ms 34 ms be-21508-cr02.ashburn.va.ibone.comcast.net [68.8
6.91.53]
6 20 ms 19 ms 19 ms hu-0-10-0-4-pe07.ashburn.va.ibone.comcast.net [6
8.86.83.82]
7 18 ms 32 ms 20 ms ae-16.a02.asbnva02.us.bb.gin.ntt.net [129.250.66
.49]
8 109 ms 189 ms 119 ms ae-69.r05.asbnva02.us.bb.gin.ntt.net [129.250.5.
191]
9 18 ms 19 ms 19 ms ae-8.r23.asbnva02.us.bb.gin.ntt.net [129.250.2.2
3]
10 112 ms 109 ms 114 ms ae-10.r22.snjsca04.us.bb.gin.ntt.net [129.250.6.
237]
11 112 ms 119 ms 119 ms ae-19.r01.snjsca04.us.bb.gin.ntt.net [129.250.3.
27]
12 117 ms 116 ms 109 ms ae-1.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.3
1]
13 117 ms 115 ms 112 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129
.250.195.46]
14 106 ms 113 ms * 204.2.229.234
15 258 ms 109 ms 110 ms 204.2.229.9

Trace complete.

Thank you for looking into this.

[sosospooky]

Type of Issue/Feedback: Increased ping times causing very noticeable drop in performance and frustrating interactions with skill usage on a consistent level, especially on my preferred class, Ninja (Mudras extremely slow and clunky causing many issues that did not exist in the past).

Unhappy that in order to play this game without an extremely noticeable and frustrating experience on my "local" server I am required to pay additional subscription fees for VPNs. The only feedback I have is that perhaps you should consider not having a North American server not located in a place that is extremely bad for a large portion of the market, as has been the case now and previously. Especially when there has been talk of increasing the presence of PvP, which is extremely impacted by ping differences, unlike the rest of the game which is supposedly designed to be played at 200ms, despite half of the classes becoming extremely frustrating to play at anything over 90ms.

Name of your Internet Service Provider (ISP): Rogers
State/Country: Ontario, Canada
Date/Time: Started on server move due to ping increase
World Name: Cactuar
Frequency: Always
Traceroute records: not needed

[Priapus]

Type of Issue/Feedback: Latency/Lag after server relocation. Ping increased from 120 ms to 230-240ms, resulting in difficulty executing oGCDs without clipping into GCD, difficulty hitting moving targets, difficulty dodging AoEs, constant "Disconnecting"/"Red circle next to name", overall loss in quality of experience. This presents significant difficulty for progression raiding, optimal rotation execution, and so on.
Name of your Internet Service Provider (ISP): Oi (Telemar Velox)
State/Country: Brazil, Rio de Janeiro
Date/Time: After the Data Center relocation
World Name: Behemoth
Frequency: All the time
Traceroute records:https://pastebin.com/6wCG2TFH

[Darwen]

Type of Issue/Feedback: Ping is up from solid and stable 35ms to ~100-110ms base average. Using Fuma Shuriken as Ninja clips into my GCD now. This is with just Huton; 0 additional skill speed, no outside skill speed increases (Fey Wind, etc.), and a VPN. Also present is getting hit by telegraphed attacks that I moved out of up to 1.5 seconds earlier, the extreme clipping of double weaving oGCD's, the occasional getting GCD's cancelled by oGCD's/oGCD's cancelled by GCD's, the inconsistent latency, and frequent lag spikes on top of the inconsistency.
Name of your Internet Service Provider (ISP): Comcast (Business, not Residential)
State/Country: Maryland, US
Date/Time: Constant since server relocation.
World Name: Balmung
Frequency: Constant since server relocation.

Please consider either making the NA datacenters centralized (Chicago/Texas), or making one datacenter West coast and one datacenter East coast. As a hardcore raider that has been with the game since 2.0 early access, I don't want to dwell on the possibility that this significant downgrade in my connection, and the connections of my friends and peers, might be permanent for the rest of the game's lifetime.

[Judge_Xero]

Type of Issue/Feedback: (What type of issue are you encountering? Be as detailed as possible!)
Name of your Internet Service Provider (ISP): Lakeland Networks
State/Country: Ontario Canada
Date/Time: Since the Data Center Change
World Name: Gilgamesh
Frequency: Always
Traceroute records:

1 <1 ms <1 ms <1 ms
2 2 ms 2 ms 2 ms
3 9 ms 6 ms 6 ms 216.223.91.249
4 12 ms 14 ms 20 ms te0-0-1-3.rcr12.b011027-3.yyz02.atlas.cogentco.com [38.104.251.109] - Toronto
5 12 ms 11 ms 12 ms te0-7-0-30.ccr22.yyz02.atlas.cogentco.com [154.54.43.89] - Washington
6 18 ms 19 ms 19 ms be2994.ccr22.cle04.atlas.cogentco.com [154.54.31.233] - Unlisted
7 26 ms 25 ms 25 ms be2718.ccr42.ord01.atlas.cogentco.com [154.54.7.129] - Ohio
8 33 ms 33 ms 26 ms be2766.ccr41.ord03.atlas.cogentco.com [154.54.46.178] - Hollywood
9 26 ms 22 ms 22 ms 129.250.9.121 - NTT Colorado
10 22 ms 22 ms 54 ms 129.250.3.7 - NTT Englewood Colorado
11 75 ms 76 ms 76 ms 129.250.5.17 - NTT Englewood Colarado
12 79 ms 80 ms 86 ms 129.250.3.121 - NTT Amarillo, Texas
13 79 ms 79 ms 79 ms 129.250.7.33 - NTT LA, California
14 80 ms 80 ms 79 ms 129.250.195.46 - NTT New York
15 79 ms * 80 ms 204.2.229.234 - NTT Colarado
16 79 ms 80 ms 79 ms 204.2.229.88 - SE Data Center

Calculated Ping to Sacramento = 47ms
Current Ping 70-110ms

[OneHandMan2010]

Type of Issue/Feedback: Ping increased, but sees frequent spikes of 20-30ms or more during heavy playtime. When normalized, the ping isnt an issue, but the spikes are very noticable and affect whether or not oGCDs go off and frequently cause clipping of the GCD.
Name of your Internet Service Provider (ISP): Charter/Spectrum
State/Country: Michigan
Date/Time: Since the Data Center Change
World Name: Midgardsormr
Frequency: Always

Trace Route:
1 <1 ms <1 ms <1 ms 192.168.2.1
2 * * * Request timed out.
3 20 ms 10 ms 21 ms 96-34-37-105.static.unas.mi.charter.com [96.34.37.105]
4 23 ms 14 ms 34 ms crr01aldlmi-bue-235.aldl.mi.charter.com [96.34.35.42]
5 34 ms 31 ms 39 ms bbr01aldlmi-bue-1.aldl.mi.charter.com [96.34.2.8]
6 24 ms 19 ms 30 ms bbr01sgnwmi-bue-5.sgnw.mi.charter.com [96.34.0.55]
7 32 ms 43 ms 33 ms be4309.rcr21.dtw04.atlas.cogentco.com [38.122.60.49]
8 43 ms 38 ms 36 ms be2102.ccr41.ord01.atlas.cogentco.com [154.54.5.145]
9 26 ms 31 ms 65 ms be2765.ccr41.ord03.atlas.cogentco.com [154.54.45.18]
10 52 ms 23 ms 33 ms ae-11.r06.chcgil09.us.bb.gin.ntt.net [129.250.9.121]
11 28 ms 27 ms 28 ms ae-1.r21.chcgil09.us.bb.gin.ntt.net [129.250.3.7]
12 90 ms 91 ms 80 ms ae-5.r22.snjsca04.us.bb.gin.ntt.net [129.250.5.17]
13 88 ms 90 ms 83 ms ae-19.r01.snjsca04.us.bb.gin.ntt.net [129.250.3.27]
14 84 ms 89 ms 86 ms ae-1.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.31]
15 91 ms 111 ms 88 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
16 * 84 ms 88 ms 204.2.229.234
17 88 ms 94 ms 89 ms 204.2.229.81

[RLofOBFL]

Issue: constant lag(ping increase?), Especially noticeable when playing DPS classes and ruins MCH entirely
ISP: AT&T
State:FL
Date: After relocation
Frequency: Always