Reporting Issues Resulting from the North American Data Center Relocation

[hideakipn]

- Ping 180 to 300+
- Vivo (telefonica)
- Sao Paulo - Brazil
- After the server move
- Entire time

Tracert

Rastreando a rota para 204.2.229.9 com no máximo 30 saltos

1 1 ms 1 ms 1 ms 192.168.1.1
2 * * * Esgotado o tempo limite do pedido.
3 28 ms 29 ms 29 ms 187-100-198-64.dsl.telesp.net.br [187.100.198.64]
4 30 ms 52 ms 44 ms 187-100-84-68.dsl.telesp.net.br [187.100.84.68]
5 34 ms 31 ms 34 ms 187-100-83-4.dsl.telesp.net.br [187.100.83.4]
6 54 ms 42 ms 42 ms 84.16.10.221
7 153 ms 158 ms 160 ms 94.142.98.159
8 178 ms 177 ms 177 ms 213.140.36.154
9 303 ms 251 ms 251 ms 213.140.36.241
10 253 ms 254 ms 253 ms 213.140.35.1
11 * * * Esgotado o tempo limite do pedido.
12 260 ms 263 ms 281 ms ae-4.r25.amstnl02.nl.bb.gin.ntt.net [129.250.2.146]
13 264 ms 262 ms 266 ms ae-5.r23.asbnva02.us.bb.gin.ntt.net [129.250.6.162]
14 329 ms 334 ms 328 ms ae-10.r22.snjsca04.us.bb.gin.ntt.net [129.250.6.237]
15 335 ms 334 ms 334 ms ae-40.r02.snjsca04.us.bb.gin.ntt.net [129.250.3.121]
16 348 ms 348 ms 351 ms ae-2.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.33]
17 329 ms 329 ms 327 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
18 346 ms 347 ms 347 ms 204.2.229.234
19 338 ms 335 ms 334 ms 204.2.229.9
- Behemoth

[Kurann]

Type of Issue/Feedback: Ping raised from 180-200ms to 230-250ms
Name of your Internet Service Provider (ISP): Fibertel
State/Country: Argentina
Date/Time: After Datacenter migration
World Name: Gilgamesh
Frequency: All the time
Traceroute records

1 <1 ms <1 ms <1 ms 192.168.0.1
2 35 ms 29 ms 29 ms 1-63-230-181.cab.prima.com.ar [181.230.63.1]
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 29 ms 14 ms 16 ms 85-161-89-200.fibertel.com.ar [200.89.161.85]
7 17 ms 15 ms 15 ms 1-165-89-200.fibertel.com.ar [200.89.165.1]
8 11 ms 16 ms 15 ms 250-165-89-200.fibertel.com.ar [200.89.165.250]
9 21 ms 19 ms 14 ms ae6.baires5.bai.seabone.net [185.70.203.32]
10 39 ms 37 ms 36 ms ae7.sanpaolo8.spa.seabone.net [195.22.219.17]
11 40 ms 39 ms 41 ms ntt-verio.sanpaolo8.spa.seabone.net [149.3.181.65]
12 156 ms 154 ms 154 ms ae-7.r20.miamfl02.us.bb.gin.ntt.net [129.250.2.224]
13 166 ms 166 ms 169 ms ae-4.r23.asbnva02.us.bb.gin.ntt.net [129.250.2.86]
14 242 ms 240 ms 241 ms ae-10.r22.snjsca04.us.bb.gin.ntt.net [129.250.6.237]
15 241 ms 241 ms 244 ms ae-40.r02.snjsca04.us.bb.gin.ntt.net [129.250.3.121]
16 242 ms 243 ms 242 ms ae-2.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.33]
17 247 ms 245 ms 247 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
18 236 ms 233 ms 233 ms 204.2.229.234
19 277 ms 249 ms 249 ms 204.2.229.9

[Mantrus]

Type of Issue/Feedback: Ping increase. Significant delay in casting abilities back-to-back; it's impossible to use 2 off-GCD abilities between actions without clipping, which is essential to the playstyles of several jobs. Abilities will go off on screen but not register, like Swiftcast or if target walks out of range.
Name of your Internet Service Provider (ISP): AT&T
State/Country: FL, USA
Date/Time: Started right after maintenance to move servers, and hasn't ended yet.
World Name: Cactuar
Frequency: 24/7. Even in residential areas, where input lag is at its lowest, actions are sluggish.
Traceroute Records:

Tracing route to 204.2.229.9 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms homeportal [192.168.1.254]
2 * * * Request timed out.
3 18 ms 18 ms 17 ms 99.132.13.64
4 18 ms 19 ms 18 ms 12.83.101.21
5 30 ms 28 ms 27 ms 12.122.155.169
6 30 ms 29 ms 36 ms 192.205.35.118
7 143 ms 137 ms 142 ms ae-7.r04.miamfl02.us.bb.gin.ntt.net [129.250.2.202]
8 27 ms 27 ms 27 ms ae-3.r20.miamfl02.us.bb.gin.ntt.net [129.250.2.110]
9 52 ms 52 ms 51 ms ae-4.r23.asbnva02.us.bb.gin.ntt.net [129.250.2.86]
10 108 ms 108 ms 108 ms ae-10.r22.snjsca04.us.bb.gin.ntt.net [129.250.6.237]
11 110 ms 111 ms 139 ms ae-40.r02.snjsca04.us.bb.gin.ntt.net [129.250.3.121]
12 112 ms 112 ms 112 ms ae-2.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.33]
13 114 ms 113 ms 114 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
14 * 114 ms 114 ms 204.2.229.234
15 111 ms 111 ms 111 ms 204.2.229.9

Trace complete.

[anryo]

Type of Issue/Feedback: Ping increased from 170 to 235
Name of your Internet Service Provider (ISP): Cabonnet
State/Country: São Paulo,Brazil
Date/Time: Since 05/17, right after the Data Center Relocation
World Name: Brynhildr
Frequency: All the time
Traceroute records (optional): https://pastebin.com/aC2mGA3j

[Elias]

Hello!

Type of Issue/Feedback: Ping went from a steady 9 ms to over 100 (that's a CRAZY increase!). Also, the number of hops I have in my trace are 6-8 more than previous.
Name of your Internet Service Provider (ISP): Bell
State/Country: Quebec, Canada
Date/Time: (When did the issue start happening, at what specific times does this issue arise, if any.) Immediately after the server move.
World Name: Gilgamesh
Frequency: (How often does the issue occur?) : Always. Using WTFast, I can bring it down to 70-80, depending on time. But this would mean having to subscribe to a VPN simply to make things feel normal.
Traceroute records (optional):

1 3 ms 2 ms 2 ms mynetwork [removed]
2 6 ms 4 ms 4 ms [removed]
3 4 ms 5 ms 4 ms [removed]
4 4 ms 4 ms 4 ms [removed]
5 18 ms 22 ms 14 ms tcore3x-ottawa23_0-6-0-2.net.bell.ca [64.230.95.216]
6 22 ms 22 ms 22 ms tcore4-montreal01_0-14-0-0.net.bell.ca [64.230.79.125]
7 21 ms 22 ms 21 ms tcore4-newyorkaa_hundredgige0-4-0-0.net.bell.ca [64.230.79.146]
8 20 ms 19 ms 18 ms bx7-newyork83_hundredgige0-7-0-0.net.bell.ca [64.230.79.91]
9 19 ms 21 ms 19 ms ae-49.r07.nycmny01.us.bb.gin.ntt.net [128.241.3.5]
10 20 ms 19 ms 19 ms ae-2.r24.nycmny01.us.bb.gin.ntt.net [129.250.3.180]
11 83 ms 87 ms 84 ms ae-2.r20.sttlwa01.us.bb.gin.ntt.net [129.250.4.13]
12 83 ms 99 ms 82 ms ae-0.r21.sttlwa01.us.bb.gin.ntt.net [129.250.2.54]
13 101 ms 101 ms 102 ms ae-3.r23.snjsca04.us.bb.gin.ntt.net [129.250.3.124]
14 106 ms 105 ms 104 ms ae-41.r02.snjsca04.us.bb.gin.ntt.net [129.250.6.119]
15 106 ms 106 ms 107 ms ae-2.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.33]
16 108 ms 106 ms 106 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
17 * 107 ms 109 ms 204.2.229.234
18 107 ms 106 ms 106 ms 204.2.229.9

[DakenBrunel]

Type of Issue/Feedback: 4x amount of ping from before(25ms > 105ms). inability to double weave (2 off global cooldowns between a gcd) without a VPN.
Name of your Internet Service Provider (ISP): Spectrum
State/Country: Morehead, KY, US
Date/Time: On server relocation.
World Name: Midgardsormr
Frequency: Continuously
Tracert:


-------------------
I don't mean this to be insulting at all, but did you consider east coast at all with this relocation?

[Dracc0]

Type of Issue/Feedback: Ping up to 180-220ms.
Name of your Internet Service Provider (ISP): Oi Velox
State/Country: Alagoas/ Brazil
Date/Time: Since the relocation
World Name: Behemoth
Frequency: Full time

[Hero_of_Lgnd]

After the data center transition, I can no longer double weave during my Dragoon opener. I used to be able to use my opener with no GCD clipping, and it was very smooth. Now I feel like I can't even play the job anymore.

Charter internet

North Carolina

I tested it immediately after the new data center opened

Balmung

It always occurs

[CidAhtreide]

Type of Issue/Feedback: more than 200ms after the migration
Name of your Internet Service Provider (ISP): Oi Velox
State/Country: Bahia / Brazil
Date/Time: since server migration
World Name: Behemoth
Frequency: entire time after the server migration

[Yujika]

Type of Issue/Feedback: Ping greatly jumps anywhere between 200-300+ms after the server move. Resulting issues are delay in skills, not being able to dodge previously dodge-able AoE's, and overall lag. (Ping before the move was around 90ms.)
Name of your Internet Service Provider (ISP): Liberty PR.
State/Country: PR/Puerto Rico.
Date/Time: Issue has been happening since the NA Server move.
World Name: Balmung.
Frequency: All day, most frequently during peak hours. (8PM EST onwards)
Traceroute records:

------------------------------------------------------------------------------------------------------------------------

C:\WINDOWS\system32>tracert 204.2.229.81

1 3 ms 1 ms 1 ms 192.168.0.1
2 * * * Request timed out.
3 14 ms 14 ms 12 ms 10.2.1.29
4 14 ms 14 ms 15 ms 10.1.13.73
5 20 ms 20 ms 18 ms 10.1.0.194
6 37 ms 28 ms 46 ms 84.16.6.100
7 41 ms 36 ms 39 ms 94.142.99.195
8 86 ms 56 ms 61 ms 176.52.249.140
9 145 ms 181 ms 235 ms 213.140.43.126
10 168 ms 158 ms 162 ms 5.53.3.18
11 159 ms 161 ms 161 ms ae1-0-ntt-grtamstc1.net.telefonicaglobalsolutions.com [213.140.53.97]
12 165 ms 254 ms 173 ms ae-4.r25.amstnl02.nl.bb.gin.ntt.net [129.250.2.146]
13 153 ms 163 ms 153 ms ae-5.r23.asbnva02.us.bb.gin.ntt.net [129.250.6.162]
14 222 ms 213 ms 211 ms ae-10.r22.snjsca04.us.bb.gin.ntt.net [129.250.6.237]
15 211 ms 214 ms 210 ms ae-19.r01.snjsca04.us.bb.gin.ntt.net [129.250.3.27]
16 217 ms 208 ms 216 ms ae-1.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.31]
17 268 ms 225 ms 230 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
18 * 213 ms 226 ms 204.2.229.234
19 207 ms 223 ms 208 ms 204.2.229.81

Trace complete.

------------------------------------------------------------------------------------------------------------------------

Pinging 204.2.229.81 with 32 bytes of data:
Reply from 204.2.229.81: bytes=32 time=211ms TTL=45
Reply from 204.2.229.81: bytes=32 time=214ms TTL=45
Reply from 204.2.229.81: bytes=32 time=218ms TTL=45
Reply from 204.2.229.81: bytes=32 time=309ms TTL=45

Ping statistics for 204.2.229.81:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 211ms, Maximum = 309ms, Average = 238ms

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I think my issue is I'm being routed through Europe, but I'm no expert. Thank you for addressing the community!