Reporting Issues Resulting from the North American Data Center Relocation

[Hit_Girl1]

Primal > Leviathan

Type of Issue/Feedback:
Issue started with lag (in game) 19 Oct (NZ). Upon return to Limsa I received 'unable to commence cut scene' messages when trying to summon retainers. Went to the Inn and tried again (and again) eventually was able to summon retainers.
Today I started with similar issues (cut scene etc.) which seemed to improve when I dismissed my Yo-kai minion. Left room and became frozen - looks like I'm looking at the floor. Attempt to teleport results in 'Invalid Target' message
Have exited and logged back in but no change.
Have logged in different character in the same world - same problems
Have logged into character in Exodus - started frozen and staring at the floor then came right

Name of your Internet Service Provider (ISP): Ultrafast Broadband

State/Country: New Zealand
Date/Time: since around 10pm 19 Oct and ongoing

World Name: Leviathan
Frequency: ongoing

[Riko_Futatabi]

Still the same awful packet loss/delayed packets with the Lobby server being especially bad this weekend.

An update of my route to server. Monitored at 21:30 PM GMT on Saturday at around peak time.

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                          SkyRouter.Home -    0 |  125 |  125 |    0 |    0 |    3 |    0 |
|                   No response from host -  100 |   26 |    0 |    0 |    0 |    0 |    0 |
|             be365.pr2.hobir.isp.sky.com -    0 |  125 |  125 |   16 |   19 |  213 |   19 |
|     ae-3.r02.londen03.uk.bb.gin.ntt.net -    0 |  125 |  125 |   16 |   18 |  223 |   17 |
|     ae-3.r24.londen12.uk.bb.gin.ntt.net -    0 |  125 |  125 |   16 |   18 |  212 |   16 |
|     ae-5.r24.nycmny01.us.bb.gin.ntt.net -   34 |   54 |   36 |   81 |   83 |   94 |   82 |
|     ae-2.r20.sttlwa01.us.bb.gin.ntt.net -   30 |   58 |   41 |    0 |  159 |  193 |  158 |
|     ae-0.r21.sttlwa01.us.bb.gin.ntt.net -   30 |   58 |   41 |    0 |  160 |  172 |  159 |
|     ae-3.r23.snjsca04.us.bb.gin.ntt.net -    0 |  125 |  125 |  177 |  179 |  373 |  184 |
|    ae-45.r01.snjsca04.us.bb.gin.ntt.net -    0 |  125 |  125 |  175 |  177 |  367 |  177 |
|     ae-1.r00.scrmca02.us.bb.gin.ntt.net -    0 |  125 |  125 |  175 |  177 |  378 |  176 |
|xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net -    0 |  125 |  125 |  178 |  180 |  371 |  179 |
|                           204.2.229.234 -   26 |   62 |   46 |  171 |  172 |  175 |  172 |
|                            204.2.229.10 -    0 |  125 |  125 |  172 |  173 |  361 |  173 |
|________________________________________________|______|______|______|______|______|______|

This thread is to help with Routing/ISP-specific issues then hopefully you can resolve this. Please, my patients is wearing very thin. The game isn't fun anymore when I have to deal with this awful latency throughout the day. I had fun doing the SB MSQ in 4.0, but once patch 4.06a hit it's been an awful gameplay experience since.

[Pearlspade]

Isp: Comcast
Location: Houston, Texas
Times: Happens randomly at different times
Server: Leviathan
Frequency: Has been going on for about 3-4months.

Tracing route to 204.2.229.96 over a maximum of 30 hops

1 5 ms 3 ms 1 ms 10.0.0.1
2 11 ms 19 ms 17 ms 96.120.118.77
3 12 ms 12 ms 11 ms ae-201-sur02.leaguecity.tx.houston.comcast.net [68.85.251.161]
4 13 ms 14 ms 13 ms ae-10-ar01.bearcreek.tx.houston.comcast.net [68.85.244.57]
5 20 ms 20 ms 20 ms be-33662-cr02.dallas.tx.ibone.comcast.net [68.86.92.61]
6 20 ms 22 ms 19 ms be-12495-pe03.1950stemmons.tx.ibone.comcast.net [68.86.85.194]
7 118 ms 115 ms 108 ms ae-19.a01.dllstx09.us.bb.gin.ntt.net [129.250.66.29]
8 76 ms 237 ms 73 ms ae-3.r10.dllstx09.us.bb.gin.ntt.net [129.250.3.245]
9 111 ms 101 ms 115 ms ae-0.r23.dllstx09.us.bb.gin.ntt.net [129.250.5.5]
10 74 ms 70 ms 69 ms ae-8.r23.snjsca04.us.bb.gin.ntt.net [129.250.4.154]
11 169 ms 171 ms 164 ms ae-41.r02.snjsca04.us.bb.gin.ntt.net [129.250.6.119]
12 168 ms 167 ms 178 ms ae-2.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.33]
13 182 ms 169 ms 156 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
14 171 ms 174 ms 168 ms 204.2.229.234
15 77 ms 82 ms 73 ms 204.2.229.96

[Sky3zdalimit]

Name of your Internet Service Provider (ISP): Comcast

State/Country:California, USA

Date/Time: October 13-16, 2017 around 3pm PST - 11pm PST
World Name: Ultros

Frequency: everything 15-30 secs

1 <1 ms <1 ms <1 ms 192.168.0.1
2 8 ms 8 ms 13 ms 96.120.84.217
3 8 ms 8 ms 8 ms ae-211-sur03.vanness.ca.ccal.comcast.net [68.85.105.49]
4 38 ms 33 ms 22 ms ae-28-ar01.sacramento.ca.ccal.comcast.net [162.151.40.145]
5 20 ms 21 ms 20 ms be-33667-cr01.9greatoaks.ca.ibone.comcast.net [68.86.93.25]
6 20 ms 19 ms 19 ms hu-0-13-0-0-pe03.11greatoaks.ca.ibone.comcast.net [68.86.83.134]
7 47 ms 57 ms 42 ms ae-13.a02.snjsca04.us.bb.gin.ntt.net [129.250.66.33]
8 60 ms 58 ms 61 ms ae-9.r01.snjsca04.us.bb.gin.ntt.net [129.250.2.2]
9 139 ms 145 ms 139 ms ae-1.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.31]
10 63 ms 64 ms 69 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
11 100 ms * 100 ms 204.2.229.234
12 67 ms 66 ms 65 ms 204.2.229.99