Reporting Issues Resulting from the North American Data Center Relocation

[shinoobu]

Type of Issue/Feedback: latency went way higher after server move, from ~130 to ~200
Name of your Internet Service Provider (ISP): Net Virtua
State/Country: Sao Paulo / Brasil
Date/Time: Entire time
World Name: Behemoth
Frequency: Entire time

[Riko_Futatabi]

Type of Issue/Feedback: Lag spikes are constant in all locations in game. Also known as "rubber-banding". Everything will stop for a few seconds and then fast-forward to the current moment. Occasionally lasting up to 10~15 seconds and if it's longer I usually get booted to the login screen with error 90006.
Name of your Internet Service Provider (ISP): Sky
State/Country: Scotland, UK.
Date/Time: After patch 4.06a this started happening and has been constant throughout the day. Especially noticeable at the weekends, due to the increased traffic I'd assume.
World Name: Excalibur
Frequency: It's something I have to deal with constantly now.

This is just one of many trace route checks I have done. However from the many checks I noticed that from the 6th to 14th hop I will either occasionally get a sharp rise from the usual 90~180ms to over 2000ms and/or request timed out on many of these nodes.

Tracing route to 204.2.229.10 over a maximum of 30 hops

  1     1 ms    <1 ms    <1 ms  SkyRouter.Home [192.168.0.1]
  2     6 ms     6 ms     6 ms  97e7fe6a.skybroadband.com [151.231.254.106]
  3    18 ms    17 ms    17 ms  be365.pr2.hobir.isp.sky.com [2.120.8.0]
  4    17 ms    17 ms    17 ms  ae-3.r02.londen03.uk.bb.gin.ntt.net [83.231.221.45]
  5    17 ms    17 ms    17 ms  ae-3.r24.londen12.uk.bb.gin.ntt.net [129.250.4.23]
  6     *       83 ms    90 ms  ae-5.r24.nycmny01.us.bb.gin.ntt.net [129.250.2.18]
  7   158 ms   163 ms     *     ae-2.r20.sttlwa01.us.bb.gin.ntt.net [129.250.4.13]
  8     *        *        *     Request timed out.
  9   171 ms   170 ms   171 ms  ae-3.r23.snjsca04.us.bb.gin.ntt.net [129.250.3.124]
 10   179 ms   179 ms   179 ms  ae-41.r02.snjsca04.us.bb.gin.ntt.net [129.250.6.119]
 11   177 ms   177 ms   177 ms  ae-2.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.33]
 12   176 ms   176 ms   178 ms  xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
 13   174 ms     *      174 ms  204.2.229.234
 14   182 ms   182 ms   182 ms  204.2.229.10

Trace complete.

This also occasionally shows that I'm getting a sharp spike in ms from the Primal Data Center.

Pinging 204.2.229.10 with 32 bytes of data:
Reply from 204.2.229.10: bytes=32 time=2181ms TTL=51
Reply from 204.2.229.10: bytes=32 time=173ms TTL=51
Reply from 204.2.229.10: bytes=32 time=172ms TTL=51
Reply from 204.2.229.10: bytes=32 time=172ms TTL=51

Ping statistics for 204.2.229.10:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 172ms, Maximum = 2181ms, Average = 674ms

[Zarkovitch]

Hello!
my current issue is package loss on 204.2.229.234 i am losing 15-23% package
Provider: Acanac
Country:Canada,Quebec
Date/Time:23/09/2017
Frequency: on the week on evening/night

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host Loss % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.0.1 - 0 | 455 | 455 | 0 | 0 | 10 | 0 |
| 10.246.208.65 - 0 | 455 | 455 | 3 | 8 | 28 | 8 |
| 10.170.192.53 - 0 | 455 | 455 | 4 | 9 | 29 | 9 |
| 206-80-244-169.cpe.distributel.net - 0 | 455 | 455 | 4 | 9 | 32 | 9 |
| 204.101.4.85 - 0 | 455 | 455 | 14 | 20 | 63 | 19 |
| tcore3-montreal02_1-14-0-0.net.bell.ca - 0 | 455 | 455 | 18 | 21 | 40 | 20 |
|tcore3-newyorkaa_hundredgige0-5-0-0.net.bell.ca - 0 | 455 | 455 | 15 | 21 | 40 | 23 |
|bx7-newyork83_hundredgige0-6-0-0.net.bell.ca - 0 | 455 | 455 | 16 | 20 | 39 | 20 |
| ae-49.a01.nycmny01.us.bb.gin.ntt.net - 0 | 455 | 455 | 16 | 22 | 64 | 20 |
| ae-8.r08.nycmny01.us.bb.gin.ntt.net - 0 | 455 | 455 | 96 | 98 | 110 | 96 |
| ae-3.r24.nycmny01.us.bb.gin.ntt.net - 0 | 455 | 455 | 15 | 20 | 38 | 18 |
| ae-2.r20.sttlwa01.us.bb.gin.ntt.net - 0 | 455 | 455 | 75 | 81 | 165 | 79 |
| ae-0.r21.sttlwa01.us.bb.gin.ntt.net - 0 | 455 | 455 | 75 | 84 | 173 | 82 |
| ae-3.r23.snjsca04.us.bb.gin.ntt.net - 0 | 455 | 455 | 87 | 91 | 104 | 91 |
| ae-45.r01.snjsca04.us.bb.gin.ntt.net - 0 | 455 | 455 | 92 | 96 | 108 | 95 |
| ae-1.r00.scrmca02.us.bb.gin.ntt.net - 0 | 455 | 455 | 91 | 96 | 111 | 96 |
|xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net - 0 | 455 | 455 | 91 | 96 | 118 | 96 |
| 204.2.229.234 - 21 | 248 | 196 | 0 | 95 | 101 | 95 |
| 204.2.229.10 - 0 | 455 | 455 | 90 | 95 | 109 | 99 |
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