Reporting Issues Resulting from the North American Data Center Relocation

**Zukissa** · 09-02-2017 08:46 AM

Type of Issue/Feedback: Latency / DC's
Name of your Internet Service Provider (ISP): Optus
State/Country: Australia
Date/Time: 1st Sep 3:30pm - still ongoing
World Name: Diablos
Frequency: Anytime I log in

**Frostswamp** · 09-02-2017 09:30 PM

Ok this is getting silly, the issue isn't getting better for me it's in fact getting worse. Is official response ever going to happen or are people on the east coast just screwed.
Type of Issue/Feedback: Constant Disconnects barely able to stay on the sever for more then 20 secounds
Name of your Internet Service Provider (ISP): Comcast
State/Country: PA
Date/Time: Started since the server more and has gotten worse as time has gone on started off as just rubber banding and the off and on dc to now I can barely play
World Name: Faeire
Frequency: See above
Traceroute records
1 <1 ms <1 ms <1 ms 10.0.0.1
2 13 ms 11 ms 9 ms 96.120.62.33
3 17 ms 11 ms 11 ms te-0-1-0-4-sur01.pittsburgh.pa.pitt.comcast.net [68.85.73.29]
4 14 ms 14 ms 14 ms te-8-3-ur01.wheeling.wv.pitt.comcast.net [68.86.100.26]
5 15 ms 14 ms 14 ms te-0-0-0-0-ar01.mckeesport.pa.pitt.comcast.net [68.86.147.109]
6 20 ms 24 ms 19 ms be-7016-cr02.ashburn.va.ibone.comcast.net [68.86.91.25]
7 19 ms 19 ms 19 ms hu-0-11-0-6-pe07.ashburn.va.ibone.comcast.net [68.86.85.166]
8 19 ms 19 ms 19 ms ae-16.a02.asbnva02.us.bb.gin.ntt.net [129.250.66.49]
9 95 ms 93 ms 94 ms ae-69.r06.asbnva02.us.bb.gin.ntt.net [129.250.5.193]
10 20 ms 19 ms 19 ms ae-2.r23.asbnva02.us.bb.gin.ntt.net [129.250.2.132]
11 90 ms 89 ms 89 ms ae-10.r22.snjsca04.us.bb.gin.ntt.net [129.250.6.237]
12 92 ms 94 ms 91 ms ae-40.r02.snjsca04.us.bb.gin.ntt.net [129.250.3.121]
13 94 ms 94 ms 94 ms ae-2.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.33]
14 107 ms 94 ms 94 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
15 97 ms * 92 ms 204.2.229.234
16 93 ms 94 ms 94 ms 204.2.229.9

**Bariaus** · 09-05-2017 12:56 AM

So far, it seems there's an issue with specific node jumps which are adding 70ms avg for most of the players being routed through East US.

asbnva02.us.bb.gin.ntt.net
nycmny01.us.bb.gin.ntt.net

NTT nodes located on New York and Virginia.

**AvalonBright** · 09-06-2017 10:42 AM

I should have checked to see if this thread actually had recent responses before making my own...seen here - http://forum.square-enix.com/ffxiv/t...sues-for-weeks

As you can see I too am starting to hit the bad spots around the Ashburn, VA hops.

Is anyone using WinMTR besides me? I can confirm the bad latency as is, but is anyone else getting such insane packet loss on top of latency?

**dark494** · 09-06-2017 03:46 PM

Type of Issue/Feedback: Packet loss, increased latency, lag spikes
Name of your Internet Service Provider (ISP): Comcast
State/Country: Washington, USA
Date/Time: Ever since patch 4.05
World Name: Hyperion
Frequency: 12PM PST to 12AM PST

It has definitely gotten worse recently, and I'm not even on east coast. Some hops showing bad latency and packet loss, all of them on NTT's own network, the provider SE is using.

Code:

Host             Loss% |Sent |Recv |Best |Avrg |Wrst |Last |
---------------------- |-----|-----|-----|-----|-----|-----|
192.168.1.1          0 | 428 | 428 |   0 |   0 |  11 |   0 |
96.120.101.65        0 | 428 | 428 |   3 |  10 |  62 |  40 |
162.151.209.137      0 | 428 | 428 |   3 |  10 |  60 |  38 |
69.139.164.77        0 | 428 | 428 |   5 |  12 |  62 |  41 |
68.86.93.165         0 | 428 | 428 |   5 |  13 |  66 |  39 |  be-33650-cr01.seattle.wa.ibone.comcast.net
68.86.86.226         0 | 428 | 428 |   5 |  12 |  63 |  41 |  be-10847-pe02.seattle.wa.ibone.comcast.net
129.250.66.149       7 | 340 | 318 | 102 | 126 | 184 | 166 |  ae-31.a00.sttlwa01.us.bb.gin.ntt.net
129.250.5.117        0 | 428 | 428 |  27 |  38 |  92 |  66 |  ae-9.r04.sttlwa01.us.bb.gin.ntt.net
129.250.2.7          8 | 332 | 307 | 108 | 125 | 183 | 167 |  ae-5.r21.sttlwa01.us.bb.gin.ntt.net
129.250.3.124        0 | 428 | 428 |  22 |  32 |  86 |  58 |  ae-3.r23.snjsca04.us.bb.gin.ntt.net
129.250.6.119        1 | 424 | 423 |  26 |  35 |  79 |  39 |  ae-41.r02.snjsca04.us.bb.gin.ntt.net
129.250.7.33         0 | 428 | 428 |  28 |  38 |  98 |  65 |  ae-2.r00.scrmca02.us.bb.gin.ntt.net
129.250.195.46       0 | 428 | 428 |  28 |  37 |  87 |  61 |  xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net
204.2.229.234        7 | 344 | 322 |  27 |  36 |  79 |  64 |
204.2.229.102        0 | 428 | 428 |  25 |  36 |  91 |  65 |

**soulreach** · 09-07-2017 11:02 AM

Type of Issue/Feedback: Packet loss, increased latency, lag spikes
Name of your Internet Service Provider (ISP): Comcast
State/Country: California, USA
Date/Time: Ever since patch 4.05
World Name: Balmung
Frequency: 12PM PST to 9PM PST

I live close to the datacenter and I'm getting >130ms during peak evening hours. This is coupled with packet loss from the NTT hops and lag spikes in game.

Code:

Target Name: 204.2.229.9
         IP: 204.2.229.9
  Date/Time: 9/6/2017 12:59:56 PM - 9/6/2017 6:59:56 PM

Hop  Sent  PL%     Min     Max     Avg  Host Name / [IP]
  1   334    0    0.00   28.33    0.84  Home
  2   334    0    3.93  177.47   11.04  ---
  3   334    0    3.66  112.95   11.41  ae218-rur01.sacramento.ca.ccal.comcast.net [68.87.201.85]
  4   333    0    4.05   43.03   10.71  ae-2-ar01.sacramento.ca.ccal.comcast.net [162.151.18.133]
  5   333    0    8.91  105.37   15.33  be-33667-cr01.9greatoaks.ca.ibone.comcast.net [68.86.93.25]
  6   333    0    8.12   43.00   14.08  hu-0-17-0-1-pe03.11greatoaks.ca.ibone.comcast.net [68.86.88.206]
  7   333    5  112.90  172.94  135.49  ae-13.a02.snjsca04.us.bb.gin.ntt.net [129.250.66.33]
  8   333    5  120.00  166.79  137.29  ae-9.r01.snjsca04.us.bb.gin.ntt.net [129.250.2.2]
  9   332    4  123.97  185.32  138.35  ae-1.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.31]
 10   333    4  123.11  173.43  137.97  xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
 11   331   44  123.10  164.26  137.18  204.2.229.234 [204.2.229.234]
 12   332    6  123.27  171.98  138.78  204.2.229.9 [204.2.229.9]

**dark494** · 09-07-2017 01:18 PM

Type of Issue/Feedback: Packet loss, increased latency, lag spikes
Name of your Internet Service Provider (ISP): Comcast
State/Country: Washington, USA
Date/Time: Ever since patch 4.05
World Name: Hyperion
Frequency: 12PM PST to 12AM PST

NTT's network is HOSED. SE, FIX IT. If I can get a 30ms ping by using other services like WTFast and Mudfish then that's what your proprietary network you signed up with when you moved your datacenters should be able to handle as well.

Code:

                       Host                 - Loss% | Sent | Recv | Best | Avrg | Wrst | Last |
----------------------------------------------------|------|------|------|------|------|------|
                             192.168.1.1    -     0 |  132 |  132 |    0 |    0 |    2 |    0 |
                           96.120.101.65    -     0 |  132 |  132 |    5 |    9 |   16 |    9 |
                         162.151.209.137    -     0 |  132 |  132 |    6 |   10 |   16 |    8 |
                           69.139.164.77    -     0 |  132 |  132 |    6 |   11 |   16 |   11 |
be-33650-cr01.seattle.wa.ibone.comcast.net  -     0 |  132 |  132 |   10 |   13 |   19 |   12 |
be-10847-pe02.seattle.wa.ibone.comcast.net  -     0 |  132 |  132 |    9 |   12 |   18 |   15 |
    ae-31.a00.sttlwa01.us.bb.gin.ntt.net    -     0 |  132 |  132 |    7 |   15 |   48 |   26 |
     ae-9.r04.sttlwa01.us.bb.gin.ntt.net    -     0 |  132 |  132 |  114 |  141 |  180 |  137 |
     ae-5.r21.sttlwa01.us.bb.gin.ntt.net    -     0 |  132 |  132 |    8 |   15 |   48 |   13 |
     ae-3.r23.snjsca04.us.bb.gin.ntt.net    -     6 |  109 |  103 |  107 |  135 |  185 |  141 |
    ae-41.r02.snjsca04.us.bb.gin.ntt.net    -     2 |  125 |  123 |  117 |  143 |  180 |  145 |
     ae-2.r00.scrmca02.us.bb.gin.ntt.net    -     0 |  132 |  132 |  108 |  140 |  181 |  133 |
xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net -     0 |  132 |  132 |  126 |  144 |  180 |  147 |
                           204.2.229.234    -    18 |   79 |   65 |  123 |  142 |  163 |  174 |
                           204.2.229.102    -     0 |  132 |  132 |  112 |  139 |  163 |  177 |

**Bariaus** · 09-07-2017 10:54 PM

Yup, it seems NTT nodes are pretty screwed up. Is SE aware of this situation? San José, New York, Virginia, Sacramento. All NTTs. The ones that aren't, are showing optimal low numbers.

Edit: Wording.

**Vech** · 09-13-2017 01:51 AM

Originally Posted by Bariaus

Yup, it seems NTT nodes are pretty screwed up. Is SE aware of this situation? San José, New York, Virginia, Sacramento. All NTTs. The ones that aren't, are showing optimal low numbers.

Edit: Wording.

I hope SE is aware of the situation. Since Tuesday everyone I've talked to has seen some major lag spikes. Any answer's as to why? I has fine before patch 4.06a.

**Fourbestintoner** · 09-13-2017 07:21 AM

The routing to califonia is just beyond awful, they should have moved them to Chicago, best structure all of the US, low ping for everyone, but they wanted to save money.

Thread: Reporting Issues Resulting from the North American Data Center Relocation

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