Reporting Issues Resulting from the North American Data Center Relocation

[Keleg]

When are we going to have a response? Or something? This post was made the 19 of may. More than one month already. Please let us know if you are even going to do something about it.

[Jozu]

Type of Issue/Feedback:Packet loss,lag spikes and occational error 90002.My ping was between 92ms-104ms now is 220+.
Name of your Internet Service Provider (ISP):Liberty PR
State/Country:Puerto Rico,PR
Date/Time:After server relocation
World Name:Jenova
Frequency:Always but most noticeable during peak hours
Traceroute records:
I'm on PS4 but this is what I got from my PC

Tracing route to 204.2.229.10 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms [192.168.1.1]
2 7 ms 3 ms 4 ms 192.168.0.1
3 * * * Request timed out.
4 12 ms 12 ms 16 ms 10.2.1.49
5 15 ms 16 ms 19 ms 10.1.13.78
6 19 ms 20 ms 23 ms 10.1.0.194
7 68 ms 105 ms 68 ms 84.16.8.92
8 71 ms 75 ms 88 ms 213.140.33.230
9 77 ms 68 ms 65 ms 176.52.251.77
10 147 ms 149 ms 153 ms 94.142.117.239
11 170 ms 168 ms 147 ms 94.142.117.67
12 157 ms 163 ms 171 ms ae1-0-ntt-grtamstc1.net.telefonicaglobalsolutions.com [213.140.53.97]
13 165 ms 161 ms 166 ms ae-4.r25.amstnl02.nl.bb.gin.ntt.net [129.250.2.146]
14 158 ms 173 ms 172 ms ae-5.r23.asbnva02.us.bb.gin.ntt.net [129.250.6.162]
15 225 ms 224 ms 223 ms ae-10.r22.snjsca04.us.bb.gin.ntt.net [129.250.6.237]
16 * 216 ms 228 ms ae-19.r01.snjsca04.us.bb.gin.ntt.net [129.250.3.27]
17 224 ms 218 ms 226 ms ae-1.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.31]
18 217 ms 218 ms 229 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
19 * 222 ms * 204.2.229.234
20 218 ms 228 ms 228 ms 204.2.229.10

Trace complete.

I'm getting routed to EU (Amsterdam) for some ungodly reason and it increase my ping even more.Almost all South,Central America and Caribbean players are having the same issue.It's been a month SE...please do something about this.I'm getting better latency on EU servers...This is the ONLY game that gives me connection issues.

[Dzian]

Type of Issue/Feedback: 220-300 fluctuating ping.
Name of your Internet Service Provider (ISP): Jazztel/Orange
State/Country: Spain
Date/Time: Ever since the relocation.
World Name: Gilgamesh
Frequency: All the time, fluctuating. Mostly during prime time.


I'm aware that being an EU playing I might not have any right to complain, but I would rather not having to move if possible, thank you.

Being in the EU shouldn't make your complaint any less valid. I'm in the UK I play on sargatanas. Have been on that same server even when it was saronia in 1.0.

it'll be the same for lots of people on the legacy servers... expecting them to move to an eu data centre and leave there friends and conncections behind is unacceptable. this is an MMO and as a result of that social connections are a core element..

hoping for an update on this situation soon. it's making a hash out of my ninjutsu mudras on more than a few occasions ive never see nthat bunny so much since they moved the data centre.

[HarleeQuinn]

help needed

ISP: Rogers Cable (Canada) (EST)
Type of Internet Connection: Cable / LAN
Internet Connection Speed: 250Mps / 10Mps
Date & Time: Since SB release (just like after the 2.55 patch)
Frequency: im lucky if i can stay in game long enough to check on my retainers
Character Name: Kitty Hawke
World: Sargatanas
Area and Coordinates: Anyplace
Party or Solo: Either
NPC Name: N/A
Monster Name: N/A
In-Game Time: ALL the time
Steps: log in -- if i'm lucky -- sometimes still on the loading page, next i get the 90,001 or 90,002 error


PC Specs
-=-=-=-=- System Information -=-=-=-=-
Motherboard: MSI A88XM GAMING FM2+ / FM2
Processor: AMD Athlon X4 860K Quad Core Processor 3.70Ghz
Memory: G.Skill 16GB
GPU: MSI GeForce GTX 1060 3GB
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-

I just want to play the game I'm paying for without having to relog every min or so.


*** Could someone from SE please take the time to reply?! what's the use of posting our issues, when there is no one that listens? It is getting frustrating, annoying and disappointing... Thank you ***

[vensus]

I'm adding my issues in here as well.. never use to see the disconnect symbol next to my name or ever get 90k'd before the server move happened. Ever since then even before stormblood launched I'd get weird rubberbanding, weak connection and 90k'd.. things haven't changed much since then after replacing my old modem and router with brand new ones (arris sb6190) (netgear n900 dual band). My connection by ethernet cable, NOT wifi. I have also had two techs come out and double check our cable box/coax cables/splitters/etc. to replace anything causing issues with new stuff. My speedtests are stable at 125-156mbps down and 24-25mbps up.

Type of Issue/Feedback: disconnecting symbol next to name and 90k's randomly since NA data center move.
Name of your Internet Service Provider (ISP): Comcast
State/Country: IL, US
Date/Time: Right around when the NA data center was moved, it's random times.. either i can play for one day without much issue or the next it's unplayable.
World Name: Excalibur
Frequency: randomly, last time I had it causing issues badly with disconnecting symbol/90k'd.. it was the 26th from 1:38pm-2pm cst and again around 3pm cst.
Traceroute records: listed below..

C:\Users\chaos>pathping -q 100 -h 100 204.2.229.10

Tracing route to 204.2.229.10 over a maximum of 100 hops

0 chaos-PC [192.168.1.8]
1 192.168.1.1
2 96.120.26.221
3 te-0-7-0-19-sur01.mendota.il.chicago.comcast.net [162.151.34.109]
4 te-0-2-0-2-ar01.area4.il.chicago.comcast.net [68.86.188.246]
5 be-33491-cr02.350ecermak.il.ibone.comcast.net [68.86.91.165]
6 hu-0-11-0-6-pe03.350ecermak.il.ibone.comcast.net [68.86.85.138]
7 ae-26.a02.chcgil09.us.bb.gin.ntt.net [129.250.66.65]
8 ae-4.r06.chcgil09.us.bb.gin.ntt.net [129.250.4.157]
9 ae-1.r21.chcgil09.us.bb.gin.ntt.net [129.250.3.7]
10 ae-5.r22.snjsca04.us.bb.gin.ntt.net [129.250.5.17]
11 ae-40.r02.snjsca04.us.bb.gin.ntt.net [129.250.3.121]
12 ae-2.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.33]
13 xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
14 204.2.229.234
15 204.2.229.10

Computing statistics for 375 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 chaos-PC [192.168.1.8]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% 192.168.1.1
0/ 100 = 0% |
2 9ms 0/ 100 = 0% 0/ 100 = 0% 96.120.26.221
0/ 100 = 0% |
3 10ms 0/ 100 = 0% 0/ 100 = 0% te-0-7-0-19-sur01.mendota.il.chica
go.comcast.net [162.151.34.109]
0/ 100 = 0% |
4 19ms 0/ 100 = 0% 0/ 100 = 0% te-0-2-0-2-ar01.area4.il.chicago.c
omcast.net [68.86.188.246]
0/ 100 = 0% |
5 20ms 0/ 100 = 0% 0/ 100 = 0% be-33491-cr02.350ecermak.il.ibone.
comcast.net [68.86.91.165]
0/ 100 = 0% |
6 19ms 0/ 100 = 0% 0/ 100 = 0% hu-0-11-0-6-pe03.350ecermak.il.ibo
ne.comcast.net [68.86.85.138]
0/ 100 = 0% |
7 21ms 0/ 100 = 0% 0/ 100 = 0% ae-26.a02.chcgil09.us.bb.gin.ntt.n
et [129.250.66.65]
0/ 100 = 0% |
8 52ms 0/ 100 = 0% 0/ 100 = 0% ae-4.r06.chcgil09.us.bb.gin.ntt.ne
t [129.250.4.157]
0/ 100 = 0% |
9 105ms 5/ 100 = 5% 5/ 100 = 5% ae-1.r21.chcgil09.us.bb.gin.ntt.ne
t [129.250.3.7]
0/ 100 = 0% |
10 71ms 0/ 100 = 0% 0/ 100 = 0% ae-5.r22.snjsca04.us.bb.gin.ntt.ne
t [129.250.5.17]
0/ 100 = 0% |
11 71ms 0/ 100 = 0% 0/ 100 = 0% ae-40.r02.snjsca04.us.bb.gin.ntt.n
et [129.250.3.121]
0/ 100 = 0% |
12 74ms 0/ 100 = 0% 0/ 100 = 0% ae-2.r00.scrmca02.us.bb.gin.ntt.ne
t [129.250.7.33]
0/ 100 = 0% |
13 75ms 0/ 100 = 0% 0/ 100 = 0% xe-0-1-0-1-1.r00.scrmca02.us.ce.gi
n.ntt.net [129.250.195.46]
0/ 100 = 0% |
14 75ms 0/ 100 = 0% 0/ 100 = 0% 204.2.229.234
0/ 100 = 0% |
15 74ms 0/ 100 = 0% 0/ 100 = 0% 204.2.229.10

[AlyssStrauss]

Type of Issue/Feedback: Frequent disconnect with 90002, 90006 errors while doing instanced content (Housing, Dungeons, Frontlines PVP)

Name of your Internet Service Provider (ISP): Mediacom

State/Country: Minnesota / USA

Date/Time: Shortly after the launch of Stormblood

World Name: Siren

Frequency: Generally within 5 minutes of entering an instance.

Traceroute records

Tracing route to 204.2.229.9 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.0.1
2 17 ms 16 ms 9 ms 50-81-224-1.client.mchsi.com [50.81.224.1]
3 18 ms 17 ms 22 ms 172.30.70.33
4 18 ms 23 ms 18 ms 68-66-72-117.client.mchsi.com [68.66.72.117]
5 23 ms 20 ms 21 ms 68-66-72-70.client.mchsi.com [68.66.72.70]
6 23 ms 19 ms 16 ms et-1-3-0.MPR1.MSP2.us.zip.zayo.com [208.185.141.241]
7 34 ms 30 ms 29 ms ae4.cr1.ord2.us.zip.zayo.com [64.125.30.62]
8 35 ms 31 ms 25 ms ae15.er1.ord7.us.zip.zayo.com [64.125.31.85]
9 26 ms 28 ms 29 ms ae11.er2.ord7.us.zip.zayo.com [64.125.21.218]
10 25 ms 27 ms 33 ms zayo-ntt.ord7.zip.zayo.com [64.125.12.86]
11 83 ms 89 ms 87 ms ae-11.r05.chcgil09.us.bb.gin.ntt.net [129.250.3.144]
12 34 ms 26 ms 24 ms ae-0.r21.chcgil09.us.bb.gin.ntt.net [129.250.2.205]
13 82 ms 77 ms 83 ms ae-5.r22.snjsca04.us.bb.gin.ntt.net [129.250.5.17]
14 84 ms 87 ms 83 ms ae-19.r01.snjsca04.us.bb.gin.ntt.net [129.250.3.27]
15 82 ms 87 ms 88 ms ae-1.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.31]
16 89 ms 83 ms 84 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
17 * * 84 ms 204.2.229.234
18 91 ms 83 ms 82 ms 204.2.229.9

[gustavray]

Type of Issue/Feedback: increase in ping. Went from 130ms to 220ms
Name of your Internet Service Provider (ISP): NET
State/Country: São Paulo/Brazil
Date/Time: soon after relocation of data centre, on May 17th
World Name: Famfrit
Frequency: All day

I had to transfer to EU data centre before I knew they'd offer free transfers to new servers. Even with the same latency in EU, the connection is more stable and skill works properly unlike on famfrit after the relocation.

[MariusFrost]

Type of Issue/Feedback: I am getting massive load times. I have just logged into the game and am sitting at the Now Loading screen for the Churning Mists (15 minutes at this point). I took a long time (a minute or more) to get to the Stormblood start screen after logging in, and another long time to get to the Character Selection screen. I have not made any changes to my software or hardware recently. I have been playing FFXIV since day one and have never encountered an issue like this. I don't have an issue with any other software, and I noticed that there is actually no significant network traffic happening. I'm starting to wonder if there's an issue with the drive it's running on.

Name of your Internet Service Provider (ISP): Source Cable
State/Country: Ontario, Canada
Date/Time: First encountered 30/06/2017, appears to be insensitive to time of day.
World Name: Hyperion
Frequency: Constant

We greatly appreciate your assistance!

[Spartan926]

Type of Issue/Feedback: Constant lag/disconnection from server. Seems to happen more frequently when in four man or eight man dungeons/raids but cannot be certain.
Name of your Internet Service Provider (ISP): Comcast
State/Country:Michigan, United States
Date/Time: Noticed it being a real issue about two days ago.
World Name: Goblin
Frequency: Disconnect seems to happen at random intervals, could happen every two minutes or could happen after 20.

[Demicide]

Type of Issue/Feedback: Some days I have little issues with disconnects and it is just lag, other days I am unable to stay connected for more than 25 minutes. The disconnects happen most often when I am que'd for instances or am inside an instance, otherwise it is severe lag.
Name of your Internet Service Provider (ISP): Comcast
State/Country: Manchester, New Hampshire
Date/Time: The issue started around the time when the Stormblood Early Access period began, and I notice most of my issues around occur around 11AM to 4PM EST.
World Name: Leviathan
Frequency: I get disconnected from the server or have severe lag every 20-25 minutes during that time frame.
Traceroute records:
2 9 ms 9 ms 8 ms 96.120.70.201
3 9 ms 9 ms 10 ms 68.87.151.241
4 10 ms 7 ms 9 ms be-60-sur02.manchester.nh.boston.comcast.net [68.85.88.170]
5 13 ms 12 ms 12 ms be-65-ar01.needham.ma.boston.comcast.net [68.85.69.165]
6 20 ms 20 ms 20 ms be-7015-cr02.newyork.ny.ibone.comcast.net [68.86.90.217]
7 17 ms 17 ms 18 ms hu-0-13-0-1-pe02.111eighthave.ny.ibone.comcast.net [68.86.84.106]
8 39 ms 39 ms 41 ms 50.242.151.70
9 38 ms 38 ms 40 ms ae-2.r24.nycmny01.us.bb.gin.ntt.net [129.250.3.180]
10 94 ms 94 ms 94 ms ae-2.r20.sttlwa01.us.bb.gin.ntt.net [129.250.4.13]
11 96 ms 127 ms 95 ms ae-0.r21.sttlwa01.us.bb.gin.ntt.net [129.250.2.54]
12 105 ms 108 ms 105 ms ae-3.r23.snjsca04.us.bb.gin.ntt.net [129.250.3.124]
13 109 ms 109 ms 109 ms ae-41.r02.snjsca04.us.bb.gin.ntt.net [129.250.6.119]
14 110 ms 108 ms 109 ms ae-2.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.33]
15 108 ms 107 ms 109 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
16 * 110 ms 108 ms 204.2.229.234
17 109 ms 106 ms 107 ms 204.2.229.10