Reporting Issues Resulting from the North American Data Center Relocation

[Kaoru_Nagisa]

Type of Issue/Feedback: Lag/"Freezing".

Primarily in instances but to a lesser degree late in the night for open world, everything will freeze for a few seconds (increasing in severity depending on the time) then "fast forward" through everything that happened. This is particularly terrible to deal with in dungeons, for obvious reasons.

Name of your Internet Service Provider (ISP): Comcast

State/Country: Tennessee, USA

Date/Time: Has been happening infrequently since the data centers were moved to the west coast. Usually more noticeable later in the night from 8pm to 11+pm CST.

World Name: Balmung

Frequency: Infrequently, but often enough at night to be very noticeable.

Traceroute records:

Pinging neolobby04.ffxiv.com [204.2.229.10] with 32 bytes of data:
Reply from 204.2.229.10: bytes=32 time=87ms TTL=50
Reply from 204.2.229.10: bytes=32 time=82ms TTL=50
Reply from 204.2.229.10: bytes=32 time=87ms TTL=50
Reply from 204.2.229.10: bytes=32 time=95ms TTL=50

Ping statistics for 204.2.229.10:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 82ms, Maximum = 95ms, Average = 87ms

Sometimes the traceroute will show upwards of 115~ms right after I get out of an instance where I experienced lag issues.

Updating with tracert report:

Tracing route to neolobby04.ffxiv.com [204.2.229.10]
over a maximum of 30 hops:

1 6 ms 3 ms 4 ms 10.0.0.1
2 17 ms 17 ms 13 ms 96.120.52.237
3 18 ms 18 ms 18 ms 68.86.150.241
4 14 ms 23 ms 18 ms 162.151.9.113
5 29 ms 29 ms 34 ms be-22909-cr02.56marietta.ga.ibone.comcast.net [68.86.91.245]
6 22 ms 23 ms 43 ms hu-0-12-0-0-pe03.56marietta.ga.ibone.comcast.net [68.86.87.138]
7 23 ms 24 ms 22 ms 50.242.151.58
8 85 ms 88 ms 87 ms ae-1.r04.atlnga05.us.bb.gin.ntt.net [129.250.5.59]
9 27 ms 23 ms 22 ms ae-4.r21.atlnga05.us.bb.gin.ntt.net [129.250.5.202]
10 48 ms 46 ms 47 ms ae-6.r23.dllstx09.us.bb.gin.ntt.net [129.250.4.116]
11 79 ms 80 ms 77 ms ae-8.r23.snjsca04.us.bb.gin.ntt.net [129.250.4.154]
12 85 ms 82 ms 88 ms ae-45.r01.snjsca04.us.bb.gin.ntt.net [129.250.3.175]
13 82 ms 86 ms 96 ms ae-1.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.31]
14 85 ms 84 ms 97 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
15 111 ms * 90 ms 204.2.229.234
16 87 ms 82 ms 92 ms 204.2.229.10

Trace complete.

[Perrys]

Type of Issue/Feedback: Lag/"Freezing".

Primarily in instances but to a lesser degree late in the night for open world, everything will freeze for a few seconds (increasing in severity depending on the time) then "fast forward" through everything that happened. This is particularly terrible to deal with in dungeons, for obvious reasons.

Name of your Internet Service Provider (ISP): Comcast

State/Country: Tennessee, USA

Date/Time: Has been happening infrequently since the data centers were moved to the west coast. Usually more noticeable later in the night from 8pm to 11+pm CST.

World Name: Balmung

Frequency: Infrequently, but often enough at night to be very noticeable.

Traceroute records:


Sometimes the traceroute will show upwards of 115~ms right after I get out of an instance where I experienced lag issues.

It's packet loss but your ping reported none. For you to actually see the dropped packets you need to do more than 4 pings
Also a traceroute would be good.

tracert neolobby04.ffxiv.com
instead of
ping neolobby04.ffxiv.com

[HomeworkThief]

type of issue/feedback: lag and freezing

name of internet service provider (isp): comcast

state/country: florida, usa

date/time: has been happening frequently in the past 2 weeks, usually late at night around midnight or 1 am.

world name: mateus

frequency: often throughout night time and some noticeable lags during the afternoon though not as severe as at night.

traceroute records:

Pinging 204.2.229.9 with 32 bytes of data:
Reply from 204.2.229.9: bytes=32 time=141ms TTL=49
Reply from 204.2.229.9: bytes=32 time=138ms TTL=49
Reply from 204.2.229.9: bytes=32 time=139ms TTL=49
Reply from 204.2.229.9: bytes=32 time=136ms TTL=49

Ping statistics for 204.2.229.9:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 136ms, Maximum = 141ms, Average = 138ms

this lag is defeating me, each boss in any instance has automatically won because i lag or dc before fighting them. op strats boss, gg

[Pandamonious]

Type of Issue/Feedback: Getting major packet loss at ever since the relocation... Main issue is the rubber banding
Name of your Internet Service Provider (ISP): Comcast
State/Country: CT, USA
Date/Time: Since the relocation/ all day but absolute worst at night
World Name: Gilgamesh
Frequency: All the time
Traceroute records: https://pastebin.com/hSWSjaiX

** After using PingPlotter found out i'm experiencing packet loss on 204.2.229.234**

my connection normally (since the move): http://imgur.com/a/YxvIq

At night: http://imgur.com/a/5DgXp

[mero-ix]

Type of Issue/Feedback: Skill delay, weaving ogcds clips gcd and makes gameplay feel clunky. Sometimes skills don't register when I press them. Or sometimes it'll show that I did press it, but there's a blip; the skill is cancelled, reset, and I have to press it again.
Name of your Internet Service Provider (ISP): Bell
State/Country: Nova Scotia, Canada (atlantic coast)
Date/Time: Since relocation. I notice it the most when I'm raiding; 10:00pm - 12:00am AST
World Name: Leviathan
Frequency: All the time. It's slightly better during the day compared to evenings.

Pinging 204.2.229.9 with 32 bytes of data:
Reply from 204.2.229.9: bytes=32 time=119ms TTL=53
Reply from 204.2.229.9: bytes=32 time=117ms TTL=53
Reply from 204.2.229.9: bytes=32 time=117ms TTL=53
Reply from 204.2.229.9: bytes=32 time=118ms TTL=53

Ping statistics for 204.2.229.9:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 117ms, Maximum = 119ms, Average = 117ms

[SrahaTia]

Type of Issue/Feedback: Disconnects are now extremely frequent (twice in less than 10 minutes, 4 times in under an hour), latency spikes are massive and happen every few seconds, rendering the game pretty much completely unplayable. I can't even craft or call my retainer without freezing in place for a minute, assuming it doesn't just disconnect me outright.

Name of your Internet Service Provider (ISP): Verizon FiOS

State/Country: New York, United States

Date/Time: Every single day since the data center relocation, but it's much worse in the last 2-4 days. I work a full time job during the day, so I can't test it then, but at the times I'm actually able to play, it's really, really bad (probably because it tends to hit around California's prime time).

World Name: Hyperion

Frequency: Constant. Ping spikes from a playable 85-ish (was 15ms before relocation) to an unplayable 240-347 or higher every few seconds. Disconnects happen at random, sometimes nearly back to back. However, they rarely result in lobby server errors.

Tracert below (standard without ping spike):

Tracing route to 204.2.229.9 over a maximum of 30 hops

1 1 ms <1 ms <1 ms Wireless_Broadband_Router.home [192.168.1.1]
2 7 ms 8 ms 8 ms lo0-100.NYCMNY-VFTTP-320.verizon-gni.net [72.69.227.1]
3 13 ms 18 ms 13 ms B3320.NYCMNY-LCR-21.verizon-gni.net [100.41.212.129]
4 * * * Request timed out.
5 17 ms 10 ms 11 ms 0.et-5-1-0.BR2.NYC4.ALTER.NET [140.222.239.33]
6 14 ms 14 ms 13 ms NTT.customer.alter.net [152.179.49.38]
7 18 ms 13 ms 18 ms ae-3.r24.nycmny01.us.bb.gin.ntt.net [129.250.5.61]
8 89 ms 81 ms 85 ms ae-2.r20.sttlwa01.us.bb.gin.ntt.net [129.250.4.13]
9 82 ms 80 ms 86 ms ae-0.r21.sttlwa01.us.bb.gin.ntt.net [129.250.2.54]
10 86 ms 105 ms 81 ms ae-3.r23.snjsca04.us.bb.gin.ntt.net [129.250.3.124]
11 84 ms 88 ms 91 ms ae-41.r02.snjsca04.us.bb.gin.ntt.net [129.250.6.119]
12 84 ms 82 ms 84 ms ae-2.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.33]
13 91 ms 85 ms 85 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
14 82 ms * 83 ms 204.2.229.234
15 86 ms 85 ms 84 ms 204.2.229.9

Trace complete.

[Kantern]

Type of Issue/Feedback: Extreme packet Loss

Name of your Internet Service Provider (ISP): Comcast
State/Country: Naperville, IL

Date/Time: Usually later at night, but last week or so it has been consistently happening all day. Just much worse at night.

World Name:Exodus

Frequency: Just started last week or so.

I am using PingPlotter. I have had it running for about 30 minutes now and IP 204.2.229.234 has a consistent 20% loss. Everything else looks good. I believe that is the data center (Primal). I am running the trace to 204.2.229.101 (Exodus).

[Akiyumi]

-Type of Issue/Feedback: lag spikes at night, characters stop moving and jump ahead, skills dont go off properly etc
-Name of your Internet Service Provider (ISP): Comcast
-State/Country: New Mexico/USA
-Date/Time: 6/2 9pm mst
-World Name: Gilgamesh
-Frequency: every night starting at roughly 9pm mst

[Akross]

Soonly will be a month since all this stuff started, searching a solving for connection issues. I mean, I have lost a month speaking economically and still continue losing my money cause I paid for 2 months.

I want to know if really are working something about it, is kinda strange that in all this elapsed time they dont give signals about this that evolve a big amont of users that have spend a lot of time and money in game. Also, I dare to say that them already paid for the expansion, not having idea about this problem and will lose that money too.

Guess im not asking for much, we deserve to know, we are paying for a service that have changed and brought some problems that affect many players, that'so you need to keep informed how are solving this problem.

Hope this comment would be noticed.
Greetings

[Akross]

Guys, couple pointers:

- Stop arguing in this thread. SE, or at least the Community Rep doesn't need that material to know that there's indeed network issues regarding post migration.
- Keep this thread for feedback regarding the points asked by the Rep. Hell, even some people aren't posting their tracerts, which is the most important thing.
- After 1 month since this thread was created, I'll make another one, demanding a formal response from SE, communicated by the CR of this forums, to see what's the official statement regarding this issue. If they give any official feedback before this date, the better. 2 weeks ain't enough to fix something that needs coordination between SE as a company, and various ISPs involved on these routes which are giving us the ms increase.


If you're going to post, follow the pointers from the CR on the first page. Thank you.

I am sorry but you do realize that SB is going live in less than 2 weeks for the pre orders, right? I don't wanna pay for that expansion if i won't be able to play it. I want an answer from SE BEFORE they charge my credit card for the digital collectors.

YES PLEASE!!!