Reporting Issues Resulting from the North American Data Center Relocation

[mero-ix]

Type of Issue/Feedback: Skill delay, weaving ogcds clips gcd and makes gameplay feel clunky. Sometimes skills don't register when I press them. Or sometimes it'll show that I did press it, but there's a blip; the skill is cancelled, reset, and I have to press it again.
Name of your Internet Service Provider (ISP): Bell
State/Country: Nova Scotia, Canada (atlantic coast)
Date/Time: Since relocation. I notice it the most when I'm raiding; 10:00pm - 12:00am AST
World Name: Leviathan
Frequency: All the time. It's slightly better during the day compared to evenings.

Pinging 204.2.229.9 with 32 bytes of data:
Reply from 204.2.229.9: bytes=32 time=119ms TTL=53
Reply from 204.2.229.9: bytes=32 time=117ms TTL=53
Reply from 204.2.229.9: bytes=32 time=117ms TTL=53
Reply from 204.2.229.9: bytes=32 time=118ms TTL=53

Ping statistics for 204.2.229.9:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 117ms, Maximum = 119ms, Average = 117ms

[SrahaTia]

Type of Issue/Feedback: Disconnects are now extremely frequent (twice in less than 10 minutes, 4 times in under an hour), latency spikes are massive and happen every few seconds, rendering the game pretty much completely unplayable. I can't even craft or call my retainer without freezing in place for a minute, assuming it doesn't just disconnect me outright.

Name of your Internet Service Provider (ISP): Verizon FiOS

State/Country: New York, United States

Date/Time: Every single day since the data center relocation, but it's much worse in the last 2-4 days. I work a full time job during the day, so I can't test it then, but at the times I'm actually able to play, it's really, really bad (probably because it tends to hit around California's prime time).

World Name: Hyperion

Frequency: Constant. Ping spikes from a playable 85-ish (was 15ms before relocation) to an unplayable 240-347 or higher every few seconds. Disconnects happen at random, sometimes nearly back to back. However, they rarely result in lobby server errors.

Tracert below (standard without ping spike):

Tracing route to 204.2.229.9 over a maximum of 30 hops

1 1 ms <1 ms <1 ms Wireless_Broadband_Router.home [192.168.1.1]
2 7 ms 8 ms 8 ms lo0-100.NYCMNY-VFTTP-320.verizon-gni.net [72.69.227.1]
3 13 ms 18 ms 13 ms B3320.NYCMNY-LCR-21.verizon-gni.net [100.41.212.129]
4 * * * Request timed out.
5 17 ms 10 ms 11 ms 0.et-5-1-0.BR2.NYC4.ALTER.NET [140.222.239.33]
6 14 ms 14 ms 13 ms NTT.customer.alter.net [152.179.49.38]
7 18 ms 13 ms 18 ms ae-3.r24.nycmny01.us.bb.gin.ntt.net [129.250.5.61]
8 89 ms 81 ms 85 ms ae-2.r20.sttlwa01.us.bb.gin.ntt.net [129.250.4.13]
9 82 ms 80 ms 86 ms ae-0.r21.sttlwa01.us.bb.gin.ntt.net [129.250.2.54]
10 86 ms 105 ms 81 ms ae-3.r23.snjsca04.us.bb.gin.ntt.net [129.250.3.124]
11 84 ms 88 ms 91 ms ae-41.r02.snjsca04.us.bb.gin.ntt.net [129.250.6.119]
12 84 ms 82 ms 84 ms ae-2.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.33]
13 91 ms 85 ms 85 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
14 82 ms * 83 ms 204.2.229.234
15 86 ms 85 ms 84 ms 204.2.229.9

Trace complete.

[Kantern]

Type of Issue/Feedback: Extreme packet Loss

Name of your Internet Service Provider (ISP): Comcast
State/Country: Naperville, IL

Date/Time: Usually later at night, but last week or so it has been consistently happening all day. Just much worse at night.

World Name:Exodus

Frequency: Just started last week or so.

I am using PingPlotter. I have had it running for about 30 minutes now and IP 204.2.229.234 has a consistent 20% loss. Everything else looks good. I believe that is the data center (Primal). I am running the trace to 204.2.229.101 (Exodus).