Reporting Issues Resulting from the North American Data Center Relocation

[Kaoru_Nagisa]

Type of Issue/Feedback: Lag/"Freezing".

Primarily in instances but to a lesser degree late in the night for open world, everything will freeze for a few seconds (increasing in severity depending on the time) then "fast forward" through everything that happened. This is particularly terrible to deal with in dungeons, for obvious reasons.

Name of your Internet Service Provider (ISP): Comcast

State/Country: Tennessee, USA

Date/Time: Has been happening infrequently since the data centers were moved to the west coast. Usually more noticeable later in the night from 8pm to 11+pm CST.

World Name: Balmung

Frequency: Infrequently, but often enough at night to be very noticeable.

Traceroute records:

Pinging neolobby04.ffxiv.com [204.2.229.10] with 32 bytes of data:
Reply from 204.2.229.10: bytes=32 time=87ms TTL=50
Reply from 204.2.229.10: bytes=32 time=82ms TTL=50
Reply from 204.2.229.10: bytes=32 time=87ms TTL=50
Reply from 204.2.229.10: bytes=32 time=95ms TTL=50

Ping statistics for 204.2.229.10:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 82ms, Maximum = 95ms, Average = 87ms

Sometimes the traceroute will show upwards of 115~ms right after I get out of an instance where I experienced lag issues.

Updating with tracert report:

Tracing route to neolobby04.ffxiv.com [204.2.229.10]
over a maximum of 30 hops:

1 6 ms 3 ms 4 ms 10.0.0.1
2 17 ms 17 ms 13 ms 96.120.52.237
3 18 ms 18 ms 18 ms 68.86.150.241
4 14 ms 23 ms 18 ms 162.151.9.113
5 29 ms 29 ms 34 ms be-22909-cr02.56marietta.ga.ibone.comcast.net [68.86.91.245]
6 22 ms 23 ms 43 ms hu-0-12-0-0-pe03.56marietta.ga.ibone.comcast.net [68.86.87.138]
7 23 ms 24 ms 22 ms 50.242.151.58
8 85 ms 88 ms 87 ms ae-1.r04.atlnga05.us.bb.gin.ntt.net [129.250.5.59]
9 27 ms 23 ms 22 ms ae-4.r21.atlnga05.us.bb.gin.ntt.net [129.250.5.202]
10 48 ms 46 ms 47 ms ae-6.r23.dllstx09.us.bb.gin.ntt.net [129.250.4.116]
11 79 ms 80 ms 77 ms ae-8.r23.snjsca04.us.bb.gin.ntt.net [129.250.4.154]
12 85 ms 82 ms 88 ms ae-45.r01.snjsca04.us.bb.gin.ntt.net [129.250.3.175]
13 82 ms 86 ms 96 ms ae-1.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.31]
14 85 ms 84 ms 97 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
15 111 ms * 90 ms 204.2.229.234
16 87 ms 82 ms 92 ms 204.2.229.10

Trace complete.