Reporting Issues Resulting from the North American Data Center Relocation

[Kyouki]

- After 1 month since this thread was created, I'll make another one, demanding a formal response from SE, communicated by the CR of this forums, to see what's the official statement regarding this issue. If they give any official feedback before this date, the better. 2 weeks ain't enough to fix something that needs coordination between SE as a company, and various ISPs involved on these routes which are giving us the ms increase.

I am sorry but you do realize that SB is going live in less than 2 weeks for the pre orders, right? I don't wanna pay for that expansion if i won't be able to play it. I want an answer from SE BEFORE they charge my credit card for the digital collectors.

[Osiris]

Type of Issue/Feedback: Constant disconnecting in all areas regardless of activities. I disonnect while standing still, CRAFTING(all materials lost every time), and in all instances. I have been kicked from the game and unable to log back in after given the message that I was still logged in for 5 minutes at a time. I have had my wires replaced and my modem upgraded by my ISP and the problem persists. I am on PS4 and while I get connection lost to the server I have not been logged out of PSN and my internet connection to other devices are never disrupted at anytime this occurs.

Name of your Internet Service Provider (ISP):Xfinity

State/Country:PA, USA

Date/Time: This started the day after NA servers were moved and has not stopped. It has become more frequent lately.
World Name:Ultros

Frequency: Anywhere between 2 minutes of logging on till up to 45 minutes is probably the longest I've been able to stay on at one time.

[Akross]

Guys, couple pointers:

- Stop arguing in this thread. SE, or at least the Community Rep doesn't need that material to know that there's indeed network issues regarding post migration.
- Keep this thread for feedback regarding the points asked by the Rep. Hell, even some people aren't posting their tracerts, which is the most important thing.
- After 1 month since this thread was created, I'll make another one, demanding a formal response from SE, communicated by the CR of this forums, to see what's the official statement regarding this issue. If they give any official feedback before this date, the better. 2 weeks ain't enough to fix something that needs coordination between SE as a company, and various ISPs involved on these routes which are giving us the ms increase.


If you're going to post, follow the pointers from the CR on the first page. Thank you.

I am sorry but you do realize that SB is going live in less than 2 weeks for the pre orders, right? I don't wanna pay for that expansion if i won't be able to play it. I want an answer from SE BEFORE they charge my credit card for the digital collectors.

YES PLEASE!!!