Reporting Issues Resulting from the North American Data Center Relocation

[Jujuno]

Type of Issue/Feedback: Lobby Server Error (code: 2002)
Name of your Internet Service Provider (ISP): Telkom Indihome
State/Country: Indonesia
Date/Time: two days after the data center move
World Name: Sargatanas
Frequency: Almost every day to the point of I need to make an alt on another data center just to play

I've googled all I could about error code 2002 but I feel like it's so scarce that there hasn't been any concrete answer
I could access the European and Japanese data center just fine, it's every time I tried to access a server on the primal or aether data center when the error occurs.

[Bremm]

Type of Issue/Feedback: 250ms ping more than double previous ping. Constant lag and disconnections.
Name of your ISP: Comcast
State: Michigan
Country:USA
Date/Time: after server move. No specific time happens regularly threw out the day.
World Name: Siren
Frequency: once an hour or more.

[Kuky]

Type of Issue/Feedback: Ping went up to 330ms from my average 160ms after server relocation, this makes the game unplayable without a VPN.
Name of your Internet Service Provider (ISP): GVT/Vivo
State/Country: Brazil
Date/Time: After server relocation
World Name: Behemoth
Frequency: Always
Tracert: https://pastebin.com/qWsGePxF

[Frostswamp]

Type of Issue/Feedback: Randomly everything stops moving for about 30 seconds at a time cept my character and disconnecting from the server very often
Name of your Internet Service Provider (ISP):Comcast Xfinity
State/Country: PA, USA
Date/Time: Since the move
World Name: Faerie
Frequency: Basically every other day for an hour or two.

[Narthice]

Type of Issue/Feedback: (Random disconnects, mostly when in trials/raids/dungeons. Using Ping Zapper didn't make a difference)
Name of your Internet Service Provider (ISP): CenturyLink
State/Country: Florida
Date/Time: (Will start documenting from now on and will keep editing as they happen)
World Name: Faerie
Frequency: (While farming A1S, occurred 4 times in one hour) before relocation it would happen sometimes. not now it's everyday.

[Mensworth]

Type of Issue/Feedback: I am having trouble just staying connected now and i only have 100 ping. Nearly every 15 mins. (This wasn't happening until the relocation.)
Name of your Internet Service Provider (ISP): Spectrum
State/Country: United States, Maine
Date/Time: Since the relocation, everyday.
World Name: Hyperion
Frequency: Nearly every 15 mins or 30 mins

[nejiamrod]

Type of Issue/Feedback: Very high ping, 200~250ms
Name of your Internet Service Provider (ISP): NET Virtua
State/Country: São Paulo/Brazil
Date/Time: since the datacenters migration
World Name: Behemoth
Frequency: Always
Traceroute records:

Rastreando a rota para 204.2.229.9 com no máximo 30 saltos

1 <1 ms <1 ms <1 ms 192.168.0.1
2 11 ms 12 ms 9 ms b3ea6001.virtua.com.br [179.234.96.1]
3 11 ms 9 ms 8 ms c95eb064.virtua.com.br [201.94.176.100]
4 16 ms 15 ms 34 ms embratel-T0-3-0-1-uacc01.cas.embratel.net.br [189.22.35.117]
5 20 ms 15 ms 19 ms ebt-H0-0-0-0-tcore01.cas.embratel.net.br [200.244.212.162]
6 131 ms 130 ms 130 ms ebt-BP11921-intl02.nyk.embratel.net.br [200.230.220.158]
7 139 ms 138 ms 139 ms ce-0-10-0-2.r08.nycmny01.us.bb.gin.ntt.net [129.250.202.185]
8 137 ms 138 ms 139 ms ae-3.r24.nycmny01.us.bb.gin.ntt.net [129.250.5.61]
9 204 ms 193 ms 189 ms ae-2.r20.sttlwa01.us.bb.gin.ntt.net [129.250.4.13]
10 209 ms 210 ms 213 ms ae-0.r21.sttlwa01.us.bb.gin.ntt.net [129.250.2.54]
11 209 ms 209 ms 228 ms ae-3.r23.snjsca04.us.bb.gin.ntt.net [129.250.3.124]
12 231 ms 229 ms 234 ms ae-41.r02.snjsca04.us.bb.gin.ntt.net [129.250.6.119]
13 209 ms 220 ms 212 ms ae-2.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.33]
14 215 ms 219 ms 214 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
15 242 ms 233 ms 233 ms 204.2.229.234
16 221 ms 224 ms 224 ms 204.2.229.9

Rastreamento concluído.

[asheryon]

Type of Issue/Feedback: Very high ping, from an average of 160-180 to 240-270
Name of your Internet Service Provider (ISP): Fibertel
State/Country: Argentina
Date/Time: since the datacenters migration
World Name: Sargatanas
Frequency: Permanent

edit: definetly a routing issue, using a vpn, ping goes back to the normal values.

[VirginiaXL]

Type of Issue/Feedback: Increased ping, which went from a 150ms average to 270-300ms
Name of your Internet Service Provider (ISP): Vivo
State/Country: Pernambuco/Brazil
Date/Time: Since the Data Center move.
World Name: Sargatanas
Frequency: Always
Traceroute records:
1 1 ms 1 ms 1 ms PowerBox.home
2 7 ms 6 ms 7 ms gvt-b-sr02.rce.gvt.net.br [179.184.126.16]
3 8 ms 7 ms 8 ms 201.22.67.155.dynamic.adsl.gvt.net.br [201.22.67.155]
4 22 ms 22 ms 22 ms 201.22.76.202.dynamic.dialup.gvt.net.br [201.22.76.202]
5 55 ms 55 ms 55 ms grafortw2--5-2-1.net.telefonicaglobalsolutions.com [216.184.112.72]
6 131 ms 125 ms 126 ms 94.142.98.153
7 150 ms 150 ms 150 ms 94.142.98.194
8 225 ms 246 ms 225 ms 213.140.35.211
9 239 ms 238 ms 238 ms 5.53.3.18
10 249 ms 248 ms 248 ms ae1-0-ntt-grtamstc1.net.telefonicaglobalsolutions.com [213.140.53.97]
11 233 ms 232 ms 233 ms ae-4.r25.amstnl02.nl.bb.gin.ntt.net [129.250.2.146]
12 238 ms 237 ms 236 ms ae-5.r23.asbnva02.us.bb.gin.ntt.net [129.250.6.162]
13 314 ms 313 ms 314 ms ae-10.r22.snjsca04.us.bb.gin.ntt.net [129.250.6.237]
14 321 ms 322 ms 321 ms ae-40.r02.snjsca04.us.bb.gin.ntt.net [129.250.3.121]
15 321 ms 322 ms 321 ms ae-2.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.33]
16 343 ms 338 ms 322 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
17 320 ms 320 ms 320 ms 204.2.229.234
18 327 ms 327 ms 318 ms 204.2.229.9

[TGB_MX]

Type of Issue/Feedback: Increased ping, which went from a 150ms average to 300+ms
Name of your Internet Service Provider (ISP): Vivo
State/Country: Sao Paulo/Brazil
Date/Time: Since the Data Center move.
World Name: Lamia
Frequency: Always
Traceroute records:
Tracing route to 204.2.229.9 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms www.instaladorvivofibra.br [192.168.15.1]
2 * * * Request timed out.
3 2 ms 2 ms 2 ms 187-100-188-42.dsl.telesp.net.br [187.100.188.42]
4 2 ms 2 ms 2 ms 187-100-194-2.dsl.telesp.net.br [187.100.194.2]
5 2 ms 2 ms 2 ms 187-100-39-25.dsl.telesp.net.br [187.100.39.25]
6 10 ms 10 ms 10 ms 5.53.1.30
7 116 ms 116 ms 116 ms 94.142.98.157
8 164 ms 164 ms 164 ms 94.142.98.216
9 243 ms 229 ms 229 ms 94.142.117.239
10 236 ms 240 ms 236 ms 5.53.3.20
11 233 ms 233 ms 233 ms ae1-0-ntt-grtamstc1.net.telefonicaglobalsolutions.com [213.140.53.97]
12 242 ms 246 ms 242 ms ae-4.r25.amstnl02.nl.bb.gin.ntt.net [129.250.2.146]
13 238 ms 238 ms 238 ms ae-5.r23.asbnva02.us.bb.gin.ntt.net [129.250.6.162]
14 291 ms 291 ms 291 ms ae-10.r22.snjsca04.us.bb.gin.ntt.net [129.250.6.237]
15 295 ms 295 ms 295 ms ae-19.r01.snjsca04.us.bb.gin.ntt.net [129.250.3.27]
16 295 ms 295 ms 295 ms ae-1.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.31]
17 296 ms 295 ms 296 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
18 317 ms 317 ms 317 ms 204.2.229.234
19 294 ms 294 ms 294 ms 204.2.229.9

Trace complete.

Packets go to Amsterdan before reaching California.