Reporting Issues Resulting from the North American Data Center Relocation

[FeelingSun]

Type of Issue/Feedback: Constant packet loss and higher ping
ISP: Telefonica Chile S.A.
State/Country: Santiago/Chile
Date/Time: Everyday since Migration
World Name: Hyperion
Frequency: night time
Traceroute records:

C:\Users\-- >tracert 204.2.229.9

Traza a 204.2.229.9 sobre caminos de 30 saltos como máximo.

1 2 ms 13 ms 2 ms dsldevice.iptv.microsoft.com [192.168.1.1]
2 5 ms 13 ms 4 ms 10.50.1.113
3 6 ms 15 ms 6 ms 10.50.1.122
4 7 ms 22 ms 6 ms grtvapem2-xe6-1-11-0.net.telefonicaglobalsolutions.com [216.184.112.244]
5 100 ms 101 ms 100 ms 94.142.118.221
6 127 ms 127 ms 127 ms 5.53.7.97
7 221 ms 224 ms 224 ms 213.140.35.213
8 220 ms 219 ms 219 ms 5.53.3.18
9 243 ms 245 ms 246 ms ae1-0-ntt-grtamstc1.net.telefonicaglobalsolutions.com [213.140.53.97]
10 256 ms 238 ms 227 ms ae-4.r25.amstnl02.nl.bb.gin.ntt.net [129.250.2.146]
11 225 ms 226 ms 224 ms ae-5.r23.asbnva02.us.bb.gin.ntt.net [129.250.6.162]
12 * 279 ms 267 ms ae-10.r22.snjsca04.us.bb.gin.ntt.net [129.250.6.237]
13 272 ms 271 ms 271 ms ae-19.r01.snjsca04.us.bb.gin.ntt.net [129.250.3.27]
14 272 ms 272 ms 272 ms ae-1.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.31]
15 273 ms 272 ms 273 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
16 273 ms 273 ms 273 ms 204.2.229.234
17 276 ms 275 ms 284 ms 204.2.229.9

Traza completa.

[Keara]

Type of Issue/ Feedback:Constant disconnects from game, ping double from below 100 to up over 130.
Name of your Internet Service Provider (ISP): Eastlink
State/Country: Nova Scotia, Canada
Date/Time: Since the server migration
World Name: Ultros
Frequency: Several times a session. Averages out to about once an hour

Tracert:

Tracing route to 204.2.229.9 over a maximum of 30 hops

1 6 ms 8 ms 8 ms 192.168.0.1
2 13 ms 19 ms 28 ms 10.86.0.1
3 16 ms 21 ms 15 ms blk-212-127-173.eastlink.ca [173.212.127.173]
4 20 ms 28 ms 25 ms ns-hlfx-dr002.ns.eastlink.ca [173.212.127.41]
5 30 ms 29 ms 29 ms ns-hlfx-br002.ns.eastlink.ca [24.215.102.221]
6 36 ms 45 ms 26 ms ix-xe-3-2-0-0.tcore1.W6C-Montreal.as6453.net [66.198.96.29]
7 48 ms 48 ms 58 ms if-ae-5-2.tcore1.MTT-Montreal.as6453.net [64.86.31.5]
8 46 ms 110 ms 47 ms if-ae-0-2.tcore2.MTT-Montreal.as6453.net [216.6.115.90]
9 44 ms 49 ms 49 ms if-ae-5-2.tcore2.N0V-New-York.as6453.net [64.86.226.58]
10 46 ms 48 ms 49 ms if-ae-2-2.tcore1.N0V-New-York.as6453.net [216.6.90.21]
11 47 ms 47 ms 58 ms if-ae-7-2.tcore1.NTO-New-York.as6453.net [63.243.128.141]
12 45 ms 40 ms 48 ms if-ae-9-2.tcore1.N75-New-York.as6453.net [63.243.128.122]
13 44 ms 49 ms 50 ms ae-8.r07.nycmny01.us.bb.gin.ntt.net [129.250.9.113]
14 48 ms 41 ms 39 ms ae-2.r24.nycmny01.us.bb.gin.ntt.net [129.250.3.180]
15 99 ms 109 ms 100 ms ae-2.r20.sttlwa01.us.bb.gin.ntt.net [129.250.4.13]
16 127 ms 108 ms 99 ms ae-0.r21.sttlwa01.us.bb.gin.ntt.net [129.250.2.54]
17 117 ms 120 ms 118 ms ae-3.r23.snjsca04.us.bb.gin.ntt.net [129.250.3.124]
18 126 ms 128 ms 130 ms ae-41.r02.snjsca04.us.bb.gin.ntt.net [129.250.6.119]
19 125 ms 130 ms 129 ms ae-2.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.33]
20 126 ms 128 ms 128 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
21 * 125 ms 128 ms 204.2.229.234
22 123 ms 130 ms 128 ms 204.2.229.9

Trace complete.

Ping Data:

Pinging 204.2.229.9 with 32 bytes of data:
Reply from 204.2.229.9: bytes=32 time=129ms TTL=52
Reply from 204.2.229.9: bytes=32 time=157ms TTL=52
Reply from 204.2.229.9: bytes=32 time=125ms TTL=52
Reply from 204.2.229.9: bytes=32 time=124ms TTL=52

Ping statistics for 204.2.229.9:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 124ms, Maximum = 157ms, Average = 133ms

[ClammyHands]

Inconsistent ping, averaging at about 110-120, but with jumps from 90 to 210
Spectrum (Time Warner Cable)
Queens, NYC
Started with the server move, has been constant since
Faerie
Constant
1 6 ms 7 ms 8 ms 192.168.0.1
2 24 ms 21 ms 20 ms 142.254.165.65
3 20 ms 23 ms 16 ms 68.173.201.28
4 23 ms 19 ms 18 ms agg102.nyclnyrg01r.nyc.rr.com [68.173.198.120]
5 27 ms 29 ms 38 ms 66.109.3.224
6 20 ms 23 ms 29 ms 0.ae1.pr0.nyc30.tbone.rr.com [66.109.6.161]
7 19 ms 23 ms 27 ms 207.239.16.25
8 26 ms 28 ms 16 ms 216.156.16.128.ptr.us.xo.net [216.156.16.128]
9 21 ms 22 ms 23 ms 216.156.16.131.ptr.us.xo.net [216.156.16.131]
10 26 ms 28 ms 26 ms 206.111.13.193.ptr.us.xo.net [206.111.13.193]
11 27 ms 21 ms 22 ms ae-2.r24.nycmny01.us.bb.gin.ntt.net [129.250.3.180]
12 97 ms 91 ms 129 ms ae-2.r20.sttlwa01.us.bb.gin.ntt.net [129.250.4.13]
13 95 ms 90 ms 123 ms ae-0.r21.sttlwa01.us.bb.gin.ntt.net [129.250.2.54]
14 103 ms 113 ms 101 ms ae-3.r23.snjsca04.us.bb.gin.ntt.net [129.250.3.124]
15 110 ms 118 ms 109 ms ae-45.r01.snjsca04.us.bb.gin.ntt.net [129.250.3.175]
16 104 ms 115 ms 104 ms ae-1.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.31]
17 107 ms 109 ms 100 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
18 158 ms 110 ms 108 ms 204.2.229.234
19 106 ms 99 ms 99 ms 204.2.229.85

I feel as though the issue is with my ISP, rather than of the server move, even if I would see an increase in ping with the move to the west coast.

[Kitsu]

Type of Issue/Feedback: Sporadic High Packet Loss only at IP 204.2.229.234
Name of your Internet Service Provider (ISP): Ting
State/Country: Virginia, USA
Date/Time: Since NA Server Move
World Name: Balmung
Frequency: Every weekday between 3pm EST and 3am EST - several times a minute - and all day on weekends

I haved used pingplotter at a trace interval of 5 seconds to monitor my connection to 204.2.229.86 when connected to Balmung over the last week. I have found that my connection is packet loss free with pretty good ms until my connection from Virginia goes from 129.250.195.46 to 204.2.229.234. At 204.2.229.234, I lose an average of 10-20% of my packets. In-game, this causes the following situation: I queue up the wrong 3 second spell, so I immediately move to interrupt it, except it suceeds if my packets drop. This is a very huge problem for avoiding AoE. I normally can dodge fine, except when my packets drop and I can't.

I've tested this in-game as well - I typically can interrupt a spell at .3 second. However, if I am experiencing packet loss to 204.2.229.234, I will not be able to interrupt the spell at even .5 second, and sometimes not even between 1-3 seconds.

Edit: Found a post from 2014 that references high packet loss within the NTT network while playing League of Legends. Could this be related to our issues since both problem hop and the one before it belong to NTT? NTT's site says we should not be experiencing more than 0.1% packet loss over a month while using their network. Using a VPN that changes the last hop before 204.2.229.86 to something outside of NTT's network seems to resolve the packet drops.
https://www.reddit.com/r/leagueofleg...nning_through/

Edit2: Today at Tuesday 11 AM EST, I have no packet loss. There's definitely something going on towards your guys' end once my connection hits the FFXIV servers during weekends/"prime time" which is causing up to a third of my connection to be entirely dropped for up to 3 seconds. I spent several hours looking for a solution on my end over the holiday weekend, and the only thing that worked for me to fix the connection was Mudfish with FullVPN enabled. It almost seems like our traffic is being filtered in general once it hits a certain threshold of users. I also cannot download or patch FFXIV without using a VPN - the connection will constantly drop and cause the download to cancel. I do not have this problem with the WoW servers that are also located in LA - I have 25ms with no packet loss during primetime vs FFXIV's 80ms and 30% packetloss during mid-peak hours.

Edit3: Still using Mudfish to resolve packetloss issues. Their item for FFXIV works for me now, so I no longer have to use FullVPN.

[LadyAmanita]

Type of Issue/Feedback: Lots more lag, frequent disconnects
Name of your Internet Service Provider (ISP): Bell Aliant
State/Country: Nova Scotia, Canada
Date/Time: (When did the issue start happening, at what specific times does this issue arise, if any.) This started happening after the server migration
World Name: Hyperion
Frequency: often

[ArtesiaWrynne]

I want to point out that I literally made an account for the forums just to post here because its so absurd and affects my ability to play and enjoy the game to such an extent. If I'm having to pay a monthly fee to play the game, I expect the game to play flawlessly

Type of Issue/Feedback: FAR increased general ping from a steady 21ms to the old server, now to 95-110 with spikes over 130. In standard context I can no longer play many jobs I enjoy to my standards due to the inability to double weave without massive GCD clipping and generally sluggish response, or swiftcast/sharpcast not affecting my next spell occasionally even after the buff has been sitting on my bar for several seconds. At worst I can't play anything at all due to long periods of time where I can actually take no actions whatsoever. Examples on BLM I will activate enochian and it will not take effect ever, or I will be unable to cast any spells (everything greyed out) even though I look at my MP bar and I have way more than enough MP to cast anything. On monk I've had situations where I have hit GCDs 6 times in a row, watched the animation start up and GCD timer start and then have it be cancelled into absolutely no action 6 times in a row. No oGCD use or anything to cause canceling of the skill either, it just stops for no reason. These are things that used to happen when I was currently getting d/ced off the game, now they just happen constantly on a daily basis without a d/c just due to huge ping spikes and packet loss.

Name of your Internet Service Provider (ISP): RCN Cable

State/Country: Pennsylvania, USA

Date/Time: Started happening immediately upon server move.

World Name: Leviathan

Frequency: Effects are present constantly and the ping spikes and such seem to happen with no real reason or timing I can never tell when I will just not be able to play the game. Seems more frequent during prime time 5PM-10PM EST but can happen any time.

Traceroute records https://gyazo.com/97f2569f2c60a41fbbf5c851fcaa0a4c
Just one traceroute I ran for this purpose. By far not the worst one I've seen, but shows enough for this purpose. Huge ping variance in NTT's own node structure, it is not due to my ISP but rather apparent instability in the routing right next to the data centers.

I literally get better, more stable connection to EU servers now than the servers in my own country. There is something EXTREMELY wrong with that. I'm honestly holding off on pre-ordering Stormblood to see if this gets resolved because I can only see this getting even worse when the servers are flooded versus now when everything is relatively dead. I just can't see spending a bunch of money when I won't even be able to play the game properly.

[BernAlmasy]

tomorrow well hit 2 weeks of it. lots of complaining, and no dev answer so far. we all want to know if SE is taking any action regarding this. all of us who pre ordered stormblood before server location changed and had a good ping, we deserve a decent answer. its not a free game, were paying for this. Please, take care of ur costummers, or they will end up somewhere else, playing some other game. Be honest with us and let us know if any maintenance will happen at any time.

[Roda]

Type of Issue/Feedback: Periodic lag stutters, jarring and immersion annihilating rubberbanding and iceskating of other players, server eating casts and inputs are behaving sluggish.
Name of your Internet Service Provider (ISP): Comcast Xfinity
State/Country:Virginia
Date/Time: Since server migration
World Name: Balmung
Frequency: Constantly
Traceroute records:

Tracing route to 204.2.229.84 over a maximum of 30 hops

1 1 ms 31 ms 1 ms 10.0.0.1
2 12 ms 10 ms 14 ms 96.120.18.125
3 33 ms 14 ms 13 ms te-1-4-sr01.powhatan.va.richmond.comcast.net [68
.86.127.57]
4 12 ms 11 ms 12 ms ge-3-24-ur01.salem.va.richmond.comcast.net [68.8
6.125.185]
5 19 ms 17 ms 21 ms ae-27-0-ar02.charlvilleco.va.richmond.comcast.ne
t [69.139.165.109]
6 22 ms 28 ms 21 ms be-21508-cr02.ashburn.va.ibone.comcast.net [68.8
6.91.53]
7 29 ms 31 ms 28 ms hu-0-10-0-3-pe07.ashburn.va.ibone.comcast.net [6
8.86.83.78]
8 107 ms 117 ms 122 ms ae-16.a02.asbnva02.us.bb.gin.ntt.net [129.250.66
.49]
9 118 ms 117 ms 114 ms ae-69.r06.asbnva02.us.bb.gin.ntt.net [129.250.5.
193]
10 130 ms 252 ms 126 ms ae-2.r23.asbnva02.us.bb.gin.ntt.net [129.250.2.1
32]
11 114 ms 116 ms 113 ms ae-10.r22.snjsca04.us.bb.gin.ntt.net [129.250.6.
237]
12 119 ms 113 ms 120 ms ae-40.r02.snjsca04.us.bb.gin.ntt.net [129.250.3.
121]
13 144 ms 148 ms 121 ms ae-2.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.3
3]
14 118 ms 118 ms 118 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129
.250.195.46]
15 * 121 ms 114 ms 204.2.229.234
16 127 ms 121 ms 119 ms 204.2.229.84

Trace complete.

Gonna add that i'm getting frequent 90ks on zone transitions and very frequently in instances.

[coldrazer]

Type of Issue/Feedback: Very high ping, from an average of 180-200 before migration to 300-330 afterwards
Name of your Internet Service Provider (ISP): Vivo
State/Country: MT/Brazil
Date/Time: since the datacenters migration
World Name: Brynhildr
Frequency: Permanent
Traceroute records:

Rastreando a rota para 204.2.229.100 com no máximo 30 saltos

1 <1 ms <1 ms <1 ms 192.168.0.1
2 <1 ms <1 ms <1 ms PowerBox.home [192.168.25.1]
3 5 ms 5 ms 4 ms gvt-b-se01.cba.gvt.net.br [189.59.241.130]
4 6 ms 5 ms 5 ms 177.205.8.157.static.adsl.gvt.net.br [177.205.8.157]
5 38 ms 31 ms 31 ms 201.22.64.99.dynamic.dialup.gvt.net.br [201.22.64.99]
6 40 ms 40 ms 39 ms xe-7-0-6-4-grtsanem4.priv.net.telefonicaglobalsolutions.com [216.184.112.122]
7 147 ms 150 ms 151 ms 94.142.98.155
8 174 ms 174 ms 174 ms 176.52.251.202
9 331 ms 256 ms 266 ms 213.140.35.209
10 268 ms 267 ms 267 ms 5.53.3.18
11 270 ms 269 ms 269 ms ae1-0-ntt-grtamstc1.net.telefonicaglobalsolutions.com [213.140.53.97]
12 273 ms 272 ms 272 ms ae-4.r25.amstnl02.nl.bb.gin.ntt.net [129.250.2.146]
13 263 ms 263 ms 264 ms ae-5.r23.asbnva02.us.bb.gin.ntt.net [129.250.6.162]
14 319 ms 318 ms 319 ms ae-10.r22.snjsca04.us.bb.gin.ntt.net [129.250.6.237]
15 320 ms 319 ms 320 ms ae-40.r02.snjsca04.us.bb.gin.ntt.net [129.250.3.121]
16 319 ms 319 ms 318 ms ae-2.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.33]
17 325 ms 324 ms 325 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
18 320 ms 320 ms 319 ms 204.2.229.234
19 319 ms 319 ms 319 ms 204.2.229.100

Rastreamento concluído.

[RLofOBFL]

Issue: Ping increase about 50
Location: Florida

I believe I already posted but after testing I am extremely frustrated at this. I can no longer get my Duality Aoelian edge into my Opener under Trick Attack and for most of my classes bar MNK my entire buff application is off so they fall off one gcd sooner. Not to mention MCH can barely fit the last slug shot in Wildfire. I say barely because it's about 50/50, sometimes it fits sometimes it doesn't. I can no longer double weave some of the low clip skills likr power surge either.

I can't stand this because it feela extremely unfair to be suddenly weaker over no fault of my own. Why do skills lag in the first place? Can't they all clip like Geirskogul does? It still works the same as pre move as far as I can tell.