Reporting Issues Resulting from the North American Data Center Relocation

[DeAura]

Type of Issue/Feedback: Massive Lag Spikes/Frequent Disconnects (90002 Error)
Name of your Internet Service Provider (ISP):Charter/Comcast
State/Country: USA - Illinois
Date/Time: 5/17/2017
World Name: Faerie
Frequency: VERY frequent (Daily)

While most people in here have ping issues, I never knew what my ping was before the move, as of now i can say it bounces from 80-150. My main issue however, is the massive amount of lag I'm receiving that never occurred before the server move.
Now i'm almost lucky if I can play group content with my friends anymore due to near constant 15+ second lag spikes in dungeons and raids. It's starting to leak into faerie itself. Crafting has become worrisome, because of the random lag-outs to 90002 errors, that I'll lose what I've begun working on.
Another example was a Dun Scaith raid run where I was disconnected no les than 10 times during the raid. These rarely if never happened before the move

[Sicno]

Type of Issue: High latency after server move
ISP: Movistar (known as Telefónica in other countries)
Country: Chile (Viña del Mar)
Date/Time: After the datacenter move, at all times
World Name: Multiple worlds on Aether and Primal
Frequency: All the time
Traceroute records:

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2    36 ms    36 ms    47 ms  10.50.1.113
  3    37 ms    43 ms    39 ms  10.50.1.122
  4    85 ms    38 ms    37 ms  213.140.39.101
  5   137 ms   133 ms   136 ms  94.142.116.85
  6   165 ms   178 ms   173 ms  213.140.38.65
  7   243 ms   242 ms   243 ms  213.140.37.250
  8   253 ms   260 ms   262 ms  5.53.3.20
  9   248 ms   253 ms   252 ms  ae1-0-ntt-grtamstc1.net.telefonicaglobalsolutions.com [213.140.53.97]
 10   257 ms   256 ms   253 ms  ae-4.r25.amstnl02.nl.bb.gin.ntt.net [129.250.2.146]
 11   235 ms   235 ms   242 ms  ae-5.r23.asbnva02.us.bb.gin.ntt.net [129.250.6.162]
 12   287 ms   287 ms   294 ms  ae-10.r22.snjsca04.us.bb.gin.ntt.net [129.250.6.237]
 13   300 ms   303 ms   303 ms  ae-40.r02.snjsca04.us.bb.gin.ntt.net [129.250.3.121]
 14   293 ms   295 ms   294 ms  ae-2.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.33]
 15   291 ms   291 ms   291 ms  xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
 16   297 ms   316 ms   298 ms  204.2.229.234
 17   318 ms   297 ms   293 ms  204.2.229.9

[chunnino]

Type of Issue/Feedback: High latency
Name of your Internet Service Provider (ISP): Virtua
State/Country: Rio de Janeiro / Brazil
Date/Time: after server move
World Name: Brynhildr
Frequency: always
Traceroute records

Rastreando a rota para 204.2.229.9 com no máximo 30 saltos

1 <1 ms <1 ms <1 ms 192.168.1.1
2 * * * Esgotado o tempo limite do pedido.
3 9 ms 10 ms 8 ms c91120c1.virtua.com.br [201.17.32.193]
4 11 ms 60 ms 8 ms c911001b.virtua.com.br [201.17.0.27]
5 8 ms 11 ms 9 ms embratel-T0-4-0-1-uacc03.rjoen.embratel.net.br [201.30.79.41]
6 15 ms 11 ms 10 ms ligtacao-H1-0-0-0-tcore01.rjoen.embratel.net.br [200.244.216.89]
7 118 ms 112 ms 120 ms ebt-BP1222-intl02.nyk.embratel.net.br [200.230.251.126]
8 129 ms 131 ms 129 ms ce-0-10-0-2.r08.nycmny01.us.bb.gin.ntt.net [129.250.202.185]
9 131 ms 128 ms 127 ms ae-3.r24.nycmny01.us.bb.gin.ntt.net [129.250.5.61]
10 195 ms 202 ms 207 ms ae-2.r20.sttlwa01.us.bb.gin.ntt.net [129.250.4.13]
11 199 ms 202 ms 196 ms ae-0.r21.sttlwa01.us.bb.gin.ntt.net [129.250.2.54]
12 201 ms 200 ms 200 ms ae-3.r23.snjsca04.us.bb.gin.ntt.net [129.250.3.124]
13 205 ms 204 ms 205 ms ae-45.r01.snjsca04.us.bb.gin.ntt.net [129.250.3.175]
14 202 ms 202 ms 205 ms ae-1.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.31]
15 202 ms 202 ms 203 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
16 204 ms 203 ms 204 ms 204.2.229.234
17 204 ms 204 ms 205 ms 204.2.229.9

Rastreamento concluído.

[Redmage2]

Type of Issue/Feedback: High latency–from 180 ms to a constant 320 ms (190 ms with a VPN)
Name of your Internet Service Provider (ISP): Vivo (Telefônica)
State/Country: São Paulo/Brazil
Date/Time: After NA data center relocation
World Name: Behemoth and Excalibur
Frequency: All the time

Notes:
I've noticed that, in most ISP's from Telefónica, the high latency begins once it routes to Amsterdam. I am also having massive lag spikes.

[Tensa_Yhwatch]

- We have problems, my ping now is from 300 approximate, but before was only from 100.
- ISP: Pacifico Cable S.A.
- Country: Chile (CHL)
- Region: Bio-Bio
- City: Concepcion
- Data Center: Primal
- World: Hyperion and Brynhildr
- Frequency: More than 1 year till the current
- Since migration of NA datacenters. Constant and so far no fluctuations.
- tracert

1 2 ms 1 ms 1 ms 192.168.0.1
2 * * * Tiempo de espera agotado para esta solicitud.
3 * 18 ms 14 ms 10.170.0.61
4 16 ms 21 ms 16 ms 10.222.222.42
5 21 ms 54 ms 15 ms 10.222.222.41
6 * * * Tiempo de espera agotado para esta solicitud.
7 140 ms 138 ms 136 ms internexachile-ic-319053-mai-b1.c.telia.net [213.248.88.67]
8 365 ms 427 ms 541 ms mai-b1-link.telia.net [213.248.88.66]
9 590 ms 249 ms 155 ms ntt-ic-321350-mai-b1.c.telia.net [213.248.81.63]
10 199 ms 158 ms 183 ms ae-3.r20.miamfl02.us.bb.gin.ntt.net [129.250.2.110]
11 196 ms 192 ms 170 ms ae-4.r23.asbnva02.us.bb.gin.ntt.net [129.250.2.86]
12 239 ms 249 ms 265 ms ae-10.r22.snjsca04.us.bb.gin.ntt.net [129.250.6.237]
13 259 ms 290 ms 346 ms ae-19.r01.snjsca04.us.bb.gin.ntt.net [129.250.3.27]
14 243 ms 248 ms 347 ms ae-1.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.31]
15 278 ms 239 ms 249 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
16 274 ms * 244 ms 204.2.229.234
17 262 ms 262 ms 246 ms 204.2.229.10

[Lionheart892]

Type of issue/Feedback: My roommate and I are experiencing a lot of latency problem. Before our ping was below 100 now it above 250. In game there a very big delay on receiving info which make everything just stand there. I did everything on my end that I can do but still having issues.
Name of your internet service Provider: Xfinity
Date/Time: Start what the servers was relocated
World name: Goblin
Frequency: All the time when we enter a dungeon, trail, and/or raid.


P.S. Love playing FFXIV

[Kwon]

Hello,

Delay issues

Type of issue/Feedback - Sporadic latency/packet loss. Happens mostly in instance runs such as Gubal Library Hard Mode, Baelsar's Wall during mob pulls. On Wednesday there was a maximum of a 20 second delay during one boss fight which other party members from other servers on the Primal data center. I have tested in on lower level dungeons such as Copperbell Mines, and latency/packet loss spikes do occur but it is around .50-.99 second delays compared to the higher level dungeons. My average ping is 83 ms when I ping the servers. The lag spikes due occur the most during heavy traffic hours such as the evening hours between 5-9 pm CST.
Name of your internet service Provider - Comcast Xfinity
State/Country - Alabama, United States
Date/Time - The spikes happen most frequently during heavy traffic or peak times such as the evening between 5-9 PM CST. I haven't had any issues up until this past Tuesday.
World Name - Behemoth
Frequency - Happens most frequently during peak hours.
Tracert Report

Tracing route to 204.2.229.9 over a maximum of 30 hops

1 11 ms 94 ms 3 ms 10.0.0.1
2 26 ms 11 ms 13 ms 96.120.58.13
3 10 ms 16 ms 44 ms 68.87.161.69
4 20 ms 13 ms 18 ms 162.151.221.166
5 16 ms 45 ms 21 ms 68.85.236.157
6 38 ms 26 ms 30 ms be-33666-cr02.56marietta.ga.ibone.comcast.net [68.86.90.49]
7 37 ms 29 ms 62 ms hu-0-12-0-1-pe03.56marietta.ga.ibone.comcast.net [68.86.88.178]
8 24 ms 41 ms 24 ms 50.242.151.58
9 85 ms 77 ms 87 ms ae-1.r04.atlnga05.us.bb.gin.ntt.net [129.250.5.59]
10 28 ms 31 ms 27 ms ae-4.r21.atlnga05.us.bb.gin.ntt.net [129.250.5.202]
11 37 ms 32 ms 41 ms ae-6.r23.dllstx09.us.bb.gin.ntt.net [129.250.4.116]
12 73 ms 77 ms 72 ms ae-8.r23.snjsca04.us.bb.gin.ntt.net [129.250.4.154]
13 98 ms 102 ms 92 ms ae-45.r01.snjsca04.us.bb.gin.ntt.net [129.250.3.175]
14 94 ms 100 ms 75 ms ae-1.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.31]
15 86 ms 97 ms 75 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
16 76 ms 77 ms 84 ms 204.2.229.234
17 94 ms 88 ms 88 ms 204.2.229.9

[Bariaus]

most ISP's from Telefónica, the high latency begins once it routes to Amsterdam. I am also having massive lag spikes.

Yes and no. The hop to amsterdam adds like 20ms. The problem is the jump from Spain to France to Spain and some local hops on Spain. It adds a total of 130ms avg. Considering our past ms which was around 180, there you have it: 310ms.

[Bariaus]

- We have problems, my ping now is from 300 approximate, but before was only from 100.
- ISP: Pacifico Cable S.A.

Chile here. Wow, never heard of this ISP before. I thought it was only Claro/VTR (sharing same path) and Telefónica. VTR/Claro and Telefónica were around 180ms before migration. you saying yours was only 100ms so your ISP was avoiding weird jumps inside the US (those extra 80ms)? If you have an old tracert pre migration, please share because that information is important. You can PM me if you have that, thanks.

[Nubrication]

Type of Issue/Feedback: Constant high latency, PvP is now unplayable for me because of the latency (attacks and damage done register noticeably late). My latency is sitting at constant 104-115 and it's frustrating.
Name of your Internet Service Provider (ISP): Time Warner Cable
State/Country: NY, USA
Date/Time: Ever since migration of NA datacenters.
World Name: Gilgamesh
Frequency: Constant (100+ ms), sometimes it jumps to 300-400ms.

Any improvement to the latency would be greatly appreciated.