Hello,

Delay issues

Type of issue/Feedback - Sporadic latency/packet loss. Happens mostly in instance runs such as Gubal Library Hard Mode, Baelsar's Wall during mob pulls. On Wednesday there was a maximum of a 20 second delay during one boss fight which other party members from other servers on the Primal data center. I have tested in on lower level dungeons such as Copperbell Mines, and latency/packet loss spikes do occur but it is around .50-.99 second delays compared to the higher level dungeons. My average ping is 83 ms when I ping the servers. The lag spikes due occur the most during heavy traffic hours such as the evening hours between 5-9 pm CST.
Name of your internet service Provider - Comcast Xfinity
State/Country - Alabama, United States
Date/Time - The spikes happen most frequently during heavy traffic or peak times such as the evening between 5-9 PM CST. I haven't had any issues up until this past Tuesday.
World Name - Behemoth
Frequency - Happens most frequently during peak hours.
Tracert Report
Tracing route to 204.2.229.9 over a maximum of 30 hops

1 11 ms 94 ms 3 ms 10.0.0.1
2 26 ms 11 ms 13 ms 96.120.58.13
3 10 ms 16 ms 44 ms 68.87.161.69
4 20 ms 13 ms 18 ms 162.151.221.166
5 16 ms 45 ms 21 ms 68.85.236.157
6 38 ms 26 ms 30 ms be-33666-cr02.56marietta.ga.ibone.comcast.net [68.86.90.49]
7 37 ms 29 ms 62 ms hu-0-12-0-1-pe03.56marietta.ga.ibone.comcast.net [68.86.88.178]
8 24 ms 41 ms 24 ms 50.242.151.58
9 85 ms 77 ms 87 ms ae-1.r04.atlnga05.us.bb.gin.ntt.net [129.250.5.59]
10 28 ms 31 ms 27 ms ae-4.r21.atlnga05.us.bb.gin.ntt.net [129.250.5.202]
11 37 ms 32 ms 41 ms ae-6.r23.dllstx09.us.bb.gin.ntt.net [129.250.4.116]
12 73 ms 77 ms 72 ms ae-8.r23.snjsca04.us.bb.gin.ntt.net [129.250.4.154]
13 98 ms 102 ms 92 ms ae-45.r01.snjsca04.us.bb.gin.ntt.net [129.250.3.175]
14 94 ms 100 ms 75 ms ae-1.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.31]
15 86 ms 97 ms 75 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
16 76 ms 77 ms 84 ms 204.2.229.234
17 94 ms 88 ms 88 ms 204.2.229.9