Reporting Issues Resulting from the North American Data Center Relocation

[Aezryn]

Type of Issue: Beyond the reported/expected ping increase from 50 to 108ms after the move, starting around 11pm EST there seem to be frequent lag spikes that are causing significant rubberbanding in game, making any serious content difficult/unplayable simply from lag. This may be lining up with West Coast prime time. The problem will persist for several hours with sporadic major lag spikes.

ISP: Comcast Xfinity
State: Connecticut
Date/Time: Since server Migration
World Name: Leviathan
Frequency: Sporadically from 11pm EST+

[Ceransx]

Type of Issue: Since the migration, my game is freezing and rubberbanding in 24 man content such as Dun Scaith. Edit: Its now happening in every dungeon, trial, raid.
ISP: Comcast
State/Country: Washington, USA
Date/Time: Friday 5/19 and Sunday 5/21.
Frequency: It happens every time I'm in there and ONLY in that instance. Everything else in the game is fine.
Traceroutes:

4 12 ms 8 ms 13 ms be-40-ar01.seattle.wa.seattle.comcast.net [69.13
9.164.6]
5 10 ms 14 ms 14 ms be-33650-cr01.seattle.wa.ibone.comcast.net [68.8
6.93.165]
6 13 ms 9 ms 12 ms hu-0-16-0-1-pe04.seattle.wa.ibone.comcast.net [6
8.86.88.102]
7 11 ms 11 ms 12 ms ae-19.r04.sttlwa01.us.bb.gin.ntt.net [129.250.66
.57]
8 23 ms 12 ms 11 ms ae-5.r21.sttlwa01.us.bb.gin.ntt.net [129.250.2.7
]
9 60 ms 58 ms 65 ms ae-3.r23.snjsca04.us.bb.gin.ntt.net [129.250.3.1
24]
10 61 ms 74 ms 62 ms ae-45.r01.snjsca04.us.bb.gin.ntt.net [129.250.3.
175]
11 90 ms 61 ms 60 ms ae-1.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.3
1]
12 63 ms 64 ms * xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129
.250.195.46]
13 60 ms 68 ms 65 ms 204.2.229.234
14 62 ms 60 ms 62 ms 204.2.229.10

Another from just a few minutes later:

5 9 ms 9 ms 11 ms be-40-ar01.seattle.wa.seattle.comcast.net [69.13
9.164.6]
6 13 ms 14 ms 14 ms be-33650-cr01.seattle.wa.ibone.comcast.net [68.8
6.93.165]
7 12 ms 10 ms 11 ms hu-0-12-0-1-pe04.seattle.wa.ibone.comcast.net [6
8.86.82.230]
8 10 ms 10 ms 10 ms ae-19.r04.sttlwa01.us.bb.gin.ntt.net [129.250.66
.57]
9 12 ms 25 ms 10 ms ae-5.r21.sttlwa01.us.bb.gin.ntt.net [129.250.2.7
]
10 28 ms 33 ms 28 ms ae-3.r23.snjsca04.us.bb.gin.ntt.net [129.250.3.1
24]
11 32 ms 31 ms 31 ms ae-41.r02.snjsca04.us.bb.gin.ntt.net [129.250.6.
119]
12 34 ms 32 ms 32 ms ae-2.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.3
3]
13 40 ms 31 ms 31 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129
.250.195.46]
14 34 ms * 37 ms 204.2.229.234
15 31 ms 31 ms 31 ms 204.2.229.100

5/22:

5 11 ms 11 ms 10 ms be-40-ar01.seattle.wa.seattle.comcast.net [69.13
9.164.6]
6 12 ms 11 ms 13 ms be-33650-cr01.seattle.wa.ibone.comcast.net [68.8
6.93.165]
7 10 ms 11 ms 10 ms hu-0-12-0-1-pe04.seattle.wa.ibone.comcast.net [6
8.86.82.230]
8 13 ms 10 ms 10 ms ae-19.r04.sttlwa01.us.bb.gin.ntt.net [129.250.66
.57]
9 13 ms 13 ms 10 ms ae-5.r21.sttlwa01.us.bb.gin.ntt.net [129.250.2.7
]
10 52 ms 54 ms 53 ms ae-3.r23.snjsca04.us.bb.gin.ntt.net [129.250.3.1
24]
11 69 ms 62 ms 60 ms ae-41.r02.snjsca04.us.bb.gin.ntt.net [129.250.6.
119]
12 56 ms 55 ms 55 ms ae-2.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.3
3]
13 60 ms 58 ms 58 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129
.250.195.46]
14 59 ms 58 ms * 204.2.229.234
15 57 ms 62 ms * 204.2.229.100
16 62 ms 58 ms 59 ms 204.2.229.100

[Crimzo]

Type of Issue/FeedBack: My ping increased from 45 ms to about 120ms. There are frequent lag spikes in the game that make it difficult to play. It is very frustrating and has diminished the enjoyment I have for this game.
State/Country: Eastern Pennslyvania/USA
Name of your Internet Service Provider: Comcast Xfinity
Date/Time: After server migration
World Name: Gilgamesh
Frequency: Constantly

TracerT

1 2 ms 1 ms 4 ms 10.0.0.1
2 * 26 ms 14 ms 96.120.9.189
3 14 ms 12 ms 79 ms te-0-2-0-2-sur02.reading.pa.pitt.comcast.net [162.151.68.109]
4 12 ms 12 ms 11 ms be-5-ar01.lancaster.pa.pitt.comcast.net [69.139.194.45]
5 28 ms * 216 ms te-9-1-ur01.homestead.pa.pitt.comcast.net [68.85.75.81]
6 * 91 ms * be-7016-cr02.ashburn.va.ibone.comcast.net [68.86.91.25]
7 * 44 ms 43 ms hu-0-11-0-4-pe07.ashburn.va.ibone.comcast.net [68.86.88.158]
8 30 ms 32 ms 31 ms ae-16.a02.asbnva02.us.bb.gin.ntt.net [129.250.66.49]
9 122 ms 122 ms 126 ms ae-69.r05.asbnva02.us.bb.gin.ntt.net [129.250.5.191]
10 90 ms 107 ms 95 ms ae-8.r23.asbnva02.us.bb.gin.ntt.net [129.250.2.23]
11 107 ms 108 ms 135 ms ae-10.r22.snjsca04.us.bb.gin.ntt.net [129.250.6.237]
12 138 ms * 127 ms ae-19.r01.snjsca04.us.bb.gin.ntt.net [129.250.3.27]
13 128 ms 119 ms 186 ms ae-1.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.31]
14 142 ms 149 ms * xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
15 126 ms 122 ms * 204.2.229.234
16 166 ms 126 ms 147 ms 204.2.229.100

[Amdirial]

Type of Issue/FeedBack: Ping increase, latency while playing ninja, frustrating. More frequent server disconnects "90,006" then unable to connect to server
State/Country: Maryland
Name of your Internet Service Provider: Comcast Xfinity
Date/Time: After server migration
World Name: Ultros
Frequency: Constantly

[KhujaM]

Hello,
Type of Issue/Feedback: Huge increase in latency (around 60-80ms) since server migration, occasional freeze spike.
Name of your Internet Service Provider (ISP): Fibertel
State/Country: Argentina
Date/Time: Since server migration
World Name: Balmung
Frequency: Always, freezes may come and go with 5-10m difference.
Traceroute records:

1 1 ms <1 ms <1 ms 192.168.0.1
2 * * * Tiempo de espera agotado para esta solicitud.
3 * * * Tiempo de espera agotado para esta solicitud.
4 * * * Tiempo de espera agotado para esta solicitud.
5 * * * Tiempo de espera agotado para esta solicitud.
6 * * * Tiempo de espera agotado para esta solicitud.
7 25 ms 24 ms 21 ms 157-160-89-200.fibertel.com.ar [200.89.160.157]
8 28 ms 25 ms 28 ms 130-165-89-200.fibertel.com.ar [200.89.165.130]
9 23 ms 22 ms 22 ms 222-165-89-200.fibertel.com.ar [200.89.165.222]
10 28 ms 28 ms 27 ms ae5.baires5.bai.seabone.net [195.22.220.102]
11 57 ms 54 ms 55 ms ae6.sanpaolo8.spa.seabone.net [195.22.219.3]
12 54 ms 54 ms 55 ms ntt-verio.sanpaolo8.spa.seabone.net [149.3.181.65]
13 160 ms 178 ms 159 ms ae-7.r20.miamfl02.us.bb.gin.ntt.net [129.250.2.224]
14 181 ms 182 ms 181 ms ae-4.r23.asbnva02.us.bb.gin.ntt.net [129.250.2.86]
15 240 ms 239 ms 240 ms ae-10.r22.snjsca04.us.bb.gin.ntt.net [129.250.6.237]
16 254 ms 254 ms 254 ms ae-40.r02.snjsca04.us.bb.gin.ntt.net [129.250.3.121]
17 286 ms 253 ms 250 ms ae-2.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.33]
18 254 ms 255 ms 254 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
19 257 ms 257 ms 257 ms 204.2.229.234
20 251 ms 252 ms 250 ms 204.2.229.84

[Rohix]

Type of Issue/FeedBack: Increased latency from ~40ms to ~115ms. Frequent spikes and unstable connection. Actions do not register to what is displayed. Significant delay in activation of skills.
State/Country: New Jersey/USA
Name of your Internet Service Provider: Comcast Xfinity
Date/Time: After server migration
World Name: Faerie
Frequency: Constantly

[silverlunarfox]

Type of Issue/Feedback: Issues with ability recognition, slow response to actions being pressed vs recognized example, Shield Swipe activated, pressed, no response, it lit up again, pressed, no response, lit up once more, pressed no response. Gave up on that ability. Was during Sephirot EX Friday Night.
Heals can be laggy at times.

Ping is steady but there is packet loss. Increase in Ping since server move (went from 30 to 70). Seems to skyrocket in one hop in Chicago that is on NTT network from 12 ping to 70 ping. (at work so I cannot provide an accurate trace)

Name of your Internet Service Provider (ISP): Time Warner Cable - Spectrum
State/Country: WI/US
Date/Time: Constant, main issue, 5/19/2017 10pm-11:30pm
World Name: Lamia
Frequency: Constant

[Lexiel]

Hello!

Type of Issue/Feedback: Latency increased after server migration, from aroun 150 to 250 or above. Way greater latency is causing actions to not be registered on time or at all, causing major skill rotation issues and positioning discrepancy between what I see in my screen and what is actually happening, leading to AoE damage without being standing on it.
Name of your Internet Service Provider (ISP): Vivo GVT
State/Country: Brasília / Brazil
Date/Time: After NA data center relocation
World Name: Balmung
Frequency: Constantly since the relocation

[Mature]

(On behalf of user Mina Blair)

Type of Issue/Feedback: Latency increased after server migration, from 160 to 280
Name of your Internet Service Provider (ISP): Telefonica Peru
State/Country: Lima/ Peru
Date/Time: After NA data center relocation
World Name: Ultros
Frequency: Since the move it hasn't stopped or got any better. Latency still ongoing

[mrt617]

Problem: Getting disconnected randomly.
ISP: Charter
Location: South Carolina USA
Date/Time: the losing connection is random
Trace Route:

Tracing route to 204.2.229.84 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.1.1
2 1 ms 1 ms 1 ms 68-115-122-29.static.spbg.sc.charter.com [68.115.122.29]
3 * * * Request timed out.
4 11 ms 12 ms 10 ms dtr02gnvlsc-tge-0-7-0-1.gnvl.sc.charter.com [96.34.66.97]
5 11 ms 11 ms 11 ms crr01gnvlsc-bue-101.gnvl.sc.charter.com [96.34.67.228]
6 16 ms 24 ms 12 ms bbr01gnvlsc-bue-3.gnvl.sc.charter.com [96.34.2.112]
7 21 ms 14 ms 23 ms bbr01chcgil-tge-0-1-0-6.chcg.il.charter.com [96.34.0.135]
8 33 ms 14 ms 11 ms cha-b1-link.telia.net [213.248.98.25]
9 18 ms 43 ms 18 ms atl-b22-link.telia.net [62.115.120.184]
10 30 ms 20 ms 17 ms ae-22.a00.atlnga05.us.bb.gin.ntt.net [129.250.9.233]
11 93 ms 94 ms 84 ms ae-2.r03.atlnga05.us.bb.gin.ntt.net [129.250.4.221]
12 17 ms 18 ms 19 ms ae-3.r21.atlnga05.us.bb.gin.ntt.net [129.250.5.211]
13 59 ms 38 ms 68 ms ae-6.r23.dllstx09.us.bb.gin.ntt.net [129.250.4.116]
14 82 ms 81 ms 81 ms ae-8.r23.snjsca04.us.bb.gin.ntt.net [129.250.4.154]
15 87 ms 89 ms 85 ms ae-45.r01.snjsca04.us.bb.gin.ntt.net [129.250.3.175]
16 98 ms 94 ms 124 ms ae-1.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.31]
17 87 ms 89 ms 87 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
18 89 ms 97 ms 98 ms 204.2.229.234
19 86 ms 89 ms 85 ms 204.2.229.84

Trace complete.