Reporting Issues Resulting from the North American Data Center Relocation

[FerrousOx]

Posting again. Tracert and WinMTR results below. Again, since the server relocation the frequent "lag" has become quite severe. Abilities show animations, but do not resolve properly, the environment and those in it freeze then spontaneously reanimate, etc. My ISP continues to deny that this is an issue on their end.

Richmond, Virginia.

Tracert

Tracing route to 204.2.229.10 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms FIOS_Quantum_Gateway.fios-router.home [192.168.1.1]
2 7 ms 6 ms 6 ms lo0-100.RCMDVA-VFTTP-302.verizon-gni.net [71.115.29.1]
3 8 ms 7 ms 8 ms B3302.RCMDVA-LCR-21.verizon-gni.net [100.41.130.138]
4 * * * Request timed out.
5 12 ms 13 ms 12 ms 0.ae3.BR1.IAD8.ALTER.NET [140.222.227.7]
6 15 ms 12 ms 12 ms ae-3.a02.asbnva02.us.bb.gin.ntt.net [129.250.8.37]
7 82 ms 82 ms 90 ms ae-69.r06.asbnva02.us.bb.gin.ntt.net [129.250.5.193]
8 12 ms 11 ms 11 ms ae-2.r23.asbnva02.us.bb.gin.ntt.net [129.250.2.132]
9 85 ms 76 ms 77 ms ae-10.r22.snjsca04.us.bb.gin.ntt.net [129.250.6.237]
10 83 ms 80 ms 82 ms ae-40.r02.snjsca04.us.bb.gin.ntt.net [129.250.3.121]
11 80 ms 85 ms 86 ms ae-2.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.33]
12 83 ms 81 ms 81 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
13 * * 81 ms 204.2.229.234
14 78 ms 79 ms 79 ms 204.2.229.10

WinMTR

https://pastebin.com/p0njBBe9

Please note the thiry-nine percent packet loss.

[yukaru]

Type of Issue/Feedback: very high lag spike. this happened only briefly lasting maybe two to three minutes. accessing my retainer took several times longer than usual, as if I was disconnecting. My sister who was playing on her ps4 ran around the room (she is a scholar) and after 10-15 seconds the fairy followed her. She also cast physick, and it took several seconds maybe 5-8 seconds for it to actually go off on her. we were standing in our large freecompany house, gridania, zalera server. Ps4 users. listed spike in ping was average of 1020, but running another check right after listed it back to our normal of 70.

•Name of your Internet Service Provider (ISP):Charter/spectrum

•State/Country: Helena, MT USA

•Date/Time: this happened around 8:15 ish mountain time. as far as we can tell. we had just gotten onto the game. lasting maybe 3-5 minutes

•World Name:Zalera

•Frequency: This is the first time this has happened. we've had great results from the datacenter move otherwise. very little packet loss, and a steady ping around 60-70.

•Traceroute records- didn't run once until after the fact, and everything had return to normal.