Reporting Issues Resulting from the North American Data Center Relocation

[Cordelia]

Type of Issue/Feedback: Very noticeable latency increase after server move (was likely around 20-30 ms before, jumped to 100ms+ after move, with it spiking up to 150-160).
Name of your Internet Service Provider (ISP): Comcast Xfinity
State/Country: New Jersey, USA
Date/Time: May 17th - Immediately following server relocation, and persisting still.
World Name: Hyperion
Frequency: Constant, with ping spikes worsening during prime time.
Traceroute:

Tracing route to 204.2.229.105 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms Linksys.hsd1.nj.comcast.net [192.168.1.1]
2 14 ms 9 ms 8 ms 96.120.73.121
3 9 ms 10 ms 8 ms te-4-4-ur01.swedesboro.nj.panjde.comcast.net [68.86.212.69]
4 16 ms 18 ms 16 ms 96.108.142.5
5 18 ms 25 ms 18 ms be-33659-cr02.newyork.ny.ibone.comcast.net [68.86.90.21]
6 17 ms 16 ms 17 ms hu-0-14-0-0-pe02.111eighthave.ny.ibone.comcast.net [68.86.85.46]
7 40 ms 40 ms 38 ms 50.242.151.70
8 40 ms 39 ms 37 ms ae-2.r24.nycmny01.us.bb.gin.ntt.net [129.250.3.180]
9 93 ms 94 ms 93 ms ae-2.r20.sttlwa01.us.bb.gin.ntt.net [129.250.4.13]
10 93 ms 92 ms 93 ms ae-0.r21.sttlwa01.us.bb.gin.ntt.net [129.250.2.54]
11 106 ms 105 ms 112 ms ae-3.r23.snjsca04.us.bb.gin.ntt.net [129.250.3.124]
12 108 ms 108 ms 107 ms ae-41.r02.snjsca04.us.bb.gin.ntt.net [129.250.6.119]
13 107 ms 108 ms 109 ms ae-2.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.33]
14 109 ms 115 ms 111 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
15 * 109 ms 109 ms 204.2.229.234
16 109 ms 109 ms 107 ms 204.2.229.105

Trace complete.

[filexcl]

Type of Issue/Feedback: High latency, from 180 ms to 300+ ms
Name of your Internet Service Provider (ISP): Movistar (telefonica)
State/Country: Chiguayante, Chile
Date/Time: Since relocation
World Name: cactuar
Frequency: All the time

Ping:

Haciendo ping a 204.2.229.9 con 32 bytes de datos:
Respuesta desde 204.2.229.9: bytes=32 tiempo=294ms TTL=48
Respuesta desde 204.2.229.9: bytes=32 tiempo=292ms TTL=48
Respuesta desde 204.2.229.9: bytes=32 tiempo=294ms TTL=48
Respuesta desde 204.2.229.9: bytes=32 tiempo=292ms TTL=48

Estadísticas de ping para 204.2.229.9:
Paquetes: enviados = 4, recibidos = 4, perdidos = 0
(0% perdidos),
Tiempos aproximados de ida y vuelta en milisegundos:
Mínimo = 292ms, Máximo = 294ms, Media = 293ms

Traceroute records (optional):

Traza a 204.2.229.9 sobre caminos de 30 saltos como máximo.

1 <1 ms <1 ms 1 ms tip [192.168.2.1]
2 25 ms 26 ms 26 ms 10.50.1.113
3 28 ms 26 ms 29 ms 10.50.1.122
4 152 ms 27 ms 43 ms grtvapem2-xe5-0-6-0.net.telefonicaglobalsolutions.com [216.184.112.246]
5 121 ms 121 ms 119 ms 94.142.118.221
6 147 ms 148 ms 147 ms 5.53.4.135
7 * * * Tiempo de espera agotado para esta solicitud.
8 234 ms 235 ms 235 ms 5.53.6.182
9 236 ms 239 ms 242 ms ae1-0-ntt-grtamstc1.net.telefonicaglobalsolutions.com [213.140.53.97]
10 239 ms 246 ms 252 ms ae-4.r25.amstnl02.nl.bb.gin.ntt.net [129.250.2.146]
11 243 ms 243 ms 243 ms ae-5.r23.asbnva02.us.bb.gin.ntt.net [129.250.6.162]
12 289 ms 289 ms 288 ms ae-10.r22.snjsca04.us.bb.gin.ntt.net [129.250.6.237]
13 293 ms 293 ms 294 ms ae-19.r01.snjsca04.us.bb.gin.ntt.net [129.250.3.27]
14 298 ms 297 ms 297 ms ae-1.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.31]
15 299 ms 296 ms 298 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
16 * * 293 ms 204.2.229.234
17 294 ms 293 ms 295 ms 204.2.229.9

Traza completa.


WITH VPN

Haciendo ping a 204.2.229.9 con 32 bytes de datos:
Respuesta desde 204.2.229.9: bytes=32 tiempo=200ms TTL=55
Respuesta desde 204.2.229.9: bytes=32 tiempo=205ms TTL=55
Respuesta desde 204.2.229.9: bytes=32 tiempo=198ms TTL=55
Respuesta desde 204.2.229.9: bytes=32 tiempo=200ms TTL=55

Estadísticas de ping para 204.2.229.9:
Paquetes: enviados = 4, recibidos = 4, perdidos = 0
(0% perdidos),
Tiempos aproximados de ida y vuelta en milisegundos:
Mínimo = 198ms, Máximo = 205ms, Media = 200ms

[ConlanOrnitier]

I have a increase of ping from 22 then now 135
The issue at hand NTT has a bad backbone network vs Level 3

Everyone during peak hours test ping and tracert: 4.69.210.253

If you see a notice of a better ping urge SE to make a change

[maximus_aurelius]

Type of Issue/Feedback: Overall lag after the data center move (i.e. skill delays of about half a second from executing the action and it happening in the screen, enemy aoe attacks executing before the casting bar reaches 100%, etc). None of these issues were present before the data center relocation. Please note that the trace-route records evidence hops from America to Europe and back to America.
Name of your Internet Service Provider (ISP): Liberty Puerto Rico
State/Country: PR, US
Date/Time: since 5/17/17
World Name: Ultros
Frequency: Constant
Trace-route records:

Tracing route to 204.2.229.9 over a maximum of 30 hops

1 1 ms <1 ms 1 ms 10.0.0.1
2 4 ms 3 ms 3 ms 192.168.0.1
3 * * * Request timed out.
4 14 ms 17 ms 12 ms 10.2.3.133
5 15 ms 20 ms 14 ms 10.1.13.1
6 20 ms 25 ms 21 ms 10.1.0.194
7 17 ms 17 ms 30 ms 84.16.8.92
8 42 ms 38 ms 49 ms 94.142.120.177
9 69 ms 71 ms 70 ms 94.142.118.90
10 137 ms 138 ms 160 ms 213.140.35.209
11 166 ms 167 ms 140 ms 94.142.117.67
12 142 ms 143 ms 168 ms ae1-0-ntt-grtamstc1.net.telefonicaglobalsolutions.com [213.140.53.97]
13 152 ms 165 ms 150 ms ae1-0-ntt-grtamstc1.net.telefonicaglobalsolutions.com [213.140.53.97]
14 156 ms 207 ms 157 ms ae-5.r23.asbnva02.us.bb.gin.ntt.net [129.250.6.162]
15 219 ms 140 ms 144 ms ae-5.r23.asbnva02.us.bb.gin.ntt.net [129.250.6.162]
16 206 ms 211 ms 219 ms ae-40.r02.snjsca04.us.bb.gin.ntt.net [129.250.3.121]
17 222 ms 221 ms 224 ms ae-2.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.33]
18 213 ms 202 ms 220 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
19 217 ms 222 ms 229 ms 204.2.229.234
20 219 ms 227 ms 298 ms 204.2.229.234
21 272 ms 299 ms 299 ms 204.2.229.9

Trace complete.

[Dirk]

[ Type of Issue ] Increased latency, poor response both input and receiving
[ ISP ] Comcast
[ State/Country ] New Mexico, USA
[ Date/Time ] Since the most recent relocation.
[ World Name ] Exodus
[ Frequency ] Has been frequent at both peak prime time and inside dungeons/raids.

Tracing route to 204.2.229.103 over a maximum of 30 hops

1 1 ms <1 ms <1 ms 10.0.0.1
2 11 ms 10 ms 15 ms 96.120.0.5
3 16 ms 10 ms 10 ms te-0-3-0-4-sur01.lascruces.nm.albuq.comcast.net [68.85.224.13]
4 14 ms 13 ms 13 ms be-11-ar01.albuquerque.nm.albuq.comcast.net [162.151.97.65]
5 22 ms 27 ms 38 ms be-33654-cr02.1601milehigh.co.ibone.comcast.net [68.86.95.237]
6 26 ms 28 ms 27 ms be-11721-cr02.denver.co.ibone.comcast.net [68.86.86.77]
7 43 ms 34 ms 35 ms be-11724-cr02.dallas.tx.ibone.comcast.net [68.86.84.230]
8 36 ms 35 ms 37 ms be-12495-pe03.1950stemmons.tx.ibone.comcast.net[68.86.85.194]
9 45 ms 37 ms 36 ms ae-19.a01.dllstx09.us.bb.gin.ntt.net [129.250.66.29]
10 72 ms 77 ms 72 ms ae-3.r10.dllstx09.us.bb.gin.ntt.net [129.250.3.245]
11 44 ms 38 ms 37 ms ae-0.r23.dllstx09.us.bb.gin.ntt.net [129.250.5.5]
12 68 ms 68 ms 68 ms ae-8.r23.snjsca04.us.bb.gin.ntt.net [129.250.4.154]
13 75 ms 77 ms 77 ms ae-45.r01.snjsca04.us.bb.gin.ntt.net [129.250.3.175]
14 74 ms 76 ms 77 ms ae-1.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.31]
15 70 ms 77 ms 77 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
16 71 ms 72 ms 76 ms 204.2.229.234
17 73 ms 76 ms 77 ms 204.2.229.103

Trace complete.

This was snagged just after I was disconnected from Dun Scaith, on Diabolos. Boss had not transitioned from first phase yet, almost 10 seconds of no action/movement and then fell off server with 90002 error.

Outside of dungeons/raids, sending/receiving are pretty average as to what I was receiving before in 100-300ms. Since the move, in dungeons/raids have seen receiving spikes as high as 10k before getting dropped out of game or packet loss/standing around doing nothing before everything jumps to group deaths.

As a note, also, pet management macros are not functioning as well. Delayed responses on abilities in the string for their extra abilities. Haven't tested with crafting macros.

[Lilseph]

Issue: Ping increased considerably. Averaged 169 with VPN 200ms without it. Now it's a 230ms with VPN, 290ms without it.

-ISP: Arnet (Telecom).
-Location: Córdoba, Argentina.
-Server: Balmung.
-Frequency: Since the Data Centers were moved.
-Tracert post migration:

  1    <1 ms    <1 ms    <1 ms  192.168.0.1
  2    <1 ms    <1 ms    <1 ms  192.168.1.1
  3     6 ms     5 ms     5 ms  host195.200-3-60.telecom.net.ar [200.3.60.195]
  4    16 ms    15 ms    15 ms  host205.181-88-145.telecom.net.ar [181.88.145.205]
  5    20 ms    19 ms    18 ms  host121.186-153-152.telecom.net.ar [186.153.152.121]
  6    21 ms    14 ms    15 ms  host37.181-88-109.telecom.net.ar [181.88.109.37]
  7    34 ms    40 ms    35 ms  xe8-1-2.baires3.bai.seabone.net [195.22.220.106]
  8    40 ms    39 ms    40 ms  ae6.sanpaolo8.spa.seabone.net [195.22.219.3]
  9    41 ms    43 ms    40 ms  ntt-verio.sanpaolo8.spa.seabone.net [149.3.181.65]
 10   174 ms   173 ms   173 ms  ae-7.r20.miamfl02.us.bb.gin.ntt.net [129.250.2.224]
 11   175 ms   172 ms   172 ms  ae-4.r23.asbnva02.us.bb.gin.ntt.net [129.250.2.86]
 12   237 ms   238 ms   237 ms  ae-10.r22.snjsca04.us.bb.gin.ntt.net [129.250.6.237]
 13   243 ms   242 ms   243 ms  ae-19.r01.snjsca04.us.bb.gin.ntt.net [129.250.3.27]
 14   242 ms   241 ms   241 ms  ae-1.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.31]
 15   239 ms   238 ms   238 ms  xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
 16     *      244 ms   243 ms  204.2.229.234
 17   241 ms   245 ms   243 ms  204.2.229.84

[Aeledfyr]

Type of Issue: Latency has dropped. My ping is now hovering around 70-200, it used to be lower, probably 20-70 as I could always react very fast (I'm not sure the exact numbers, but the change has been enough to make a significant and noticeable difference on my capability to do combos and move out of aoes in time.) 70 isnt so bad but it often is higher. May be issue with own internet, but the timing of the issue makes me wonder. Not a huge problem, but more data may help discover how to improve it for everyone else?
ISP: Network Business Systems
State/Country: IL, USA
Date/Time: When servers were moved
World Name: Siren, Balmung
Frequency: Often
Traceroute records:

(omitting own ip for privacy reasons) 
Tracing route to 204.2.229.87 over a maximum of 30 hops

  1     1 ms     1 ms     1 ms  [router, omitted]
  2     2 ms     1 ms     1 ms  [my IP, omitted]
  3    29 ms    70 ms    12 ms  10.10.10.1
  4    26 ms    13 ms    18 ms  10.3.88.1
  5    17 ms    28 ms    39 ms  38.122.86.45
  6    67 ms    23 ms    19 ms  te0-4-0-7.agr22.ord01.atlas.cogentco.com [154.24
.35.153]
  7    34 ms    39 ms    18 ms  be2523.ccr41.ord01.atlas.cogentco.com [154.54.81
.101]
  8    18 ms    34 ms    13 ms  be2765.ccr41.ord03.atlas.cogentco.com [154.54.45
.18]
  9    33 ms    24 ms    18 ms  ae-11.r06.chcgil09.us.bb.gin.ntt.net [129.250.9.
121]
 10    20 ms    19 ms    27 ms  ae-1.r21.chcgil09.us.bb.gin.ntt.net [129.250.3.7
]
 11    97 ms    71 ms    65 ms  ae-5.r22.snjsca04.us.bb.gin.ntt.net [129.250.5.1
7]
 12    82 ms    71 ms   108 ms  ae-19.r01.snjsca04.us.bb.gin.ntt.net [129.250.3.
27]
 13    75 ms    83 ms   107 ms  ae-1.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.3
1]
 14    98 ms    92 ms    92 ms  xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129
.250.195.46]
 15   162 ms    71 ms    70 ms  204.2.229.234
 16    78 ms   150 ms    81 ms  204.2.229.87

[BelleDragon]

Type of Issue/Feedback: Noticeable latency after server move (before 15ms and after 107+ consistently). Reporting (as FYI) my connection is still being routed through Level3.
Name of your Internet Service Provider (ISP): Optimum.net
State/Country: Connecticut, USA
Date/Time: Since relocation
World Name: Malboro
Frequency: All the time


Tracing route to 204.2.229.10 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms openrg.home [192.168.1.1]
2 * * * Request timed out.
3 15 ms 15 ms 9 ms 67.59.240.218
4 14 ms 12 ms 13 ms 67.83.224.144
5 14 ms 14 ms 14 ms 67.59.239.83
6 15 ms 13 ms 15 ms 64.15.3.254
7 * 15 ms 16 ms lag-150.ear1.NewYork1.Level3.net [4.35.80.5]
8 * * * Request timed out.
9 21 ms 17 ms 19 ms NTT-level3-90G.NewYork1.Level3.net [4.68.110.74]
10 14 ms 16 ms 15 ms ae-3.r24.nycmny01.us.bb.gin.ntt.net [129.250.5.61]
11 91 ms 94 ms 90 ms ae-2.r20.sttlwa01.us.bb.gin.ntt.net [129.250.4.13]
12 108 ms 91 ms 90 ms ae-0.r21.sttlwa01.us.bb.gin.ntt.net [129.250.2.54]
13 104 ms 104 ms 104 ms ae-3.r23.snjsca04.us.bb.gin.ntt.net [129.250.3.124]
14 108 ms 109 ms 109 ms ae-41.r02.snjsca04.us.bb.gin.ntt.net [129.250.6.119]
15 112 ms 110 ms 109 ms ae-2.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.33]
16 110 ms 107 ms 107 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
17 * 110 ms 107 ms 204.2.229.234
18 107 ms 109 ms 107 ms 204.2.229.10

Trace complete.

[manbearpig86]

Type of Issue/Feedback: LATENCY, ALMOST IMPOSSIBLE TO PLAY THE GAME CORRECTLY. EVERYONE TELEPORTS AROUND ME AND MY ROTATIONS ARE IMPOSSIBLE TO PULL OFF
Name of your Internet Service Provider (ISP):OCEANIC TIME WARNER
State/Country:HAWAII/US
Date/Time: AFTER DATA RELOCATION, HAPPENS ALL THE TIME
World Name: HYPERION
Frequency: ALL DAY/EVERYDAY

[SrahaTia]

Type of Issue/Feedback: My ping rose from a very stable, consistent 15-18ms to an average of 88-124ms, with some spikes significantly higher (highest I noticed was 240). I also experience periods of heavy lag, where everything freezes in place for several seconds, then blasts by at warp speed. I've also experienced disconnects from the server, though only twice so far. Neither disconnect was at a "prime time". There's also occasional small packet loss, which I never had at all prior to the relocation.

Name of your Internet Service Provider (ISP): Verizon

State/Country: New York, USA

Date/Time: The issue started immediately after the data center relocation and has been consistently present ever since.

World Name: Hyperion

Frequency: The ping spikes every few minutes, regardless of the time of day I'm playing, the lag spikes are less frequent but still extremely noticeable, especially in duties. The disconnects are much rarer than the other two issues, having occurred only twice on the first two days after the relocation.

EDIT: Hours after making this post, I encountered more ping spikes and lag that caused me to become stuck on my mount for a solid 30 seconds, in addition to a sudden, random disconnect while standing in the Gold Saucer at about 1AM EST, which then escalated into a lobby server error, followed by an error message when I opened the launcher again. Luckily, I was able to get the launcher to work after trying again.