Reporting Issues Resulting from the North American Data Center Relocation

[AlyceDetoldev]

Type of Issue/Feedback: Some delay on doing actions, craft the most and dodge AOEs is more hard now. My ping was 120, now um getting 190 to 230. As a healer, this make my life a lot harder on raids. He lag is so intensive that my crafting macros dont work because the delay.
Name of your Internet Service Provider (ISP): Oi (Telemar Velox)
State/Country: Alagoas, Brazil
Date/Time: Just Before the Realocation
World Name: Behemoth
Frequency: All the time
Traceroute records:
Microsoft Windows [versão 10.0.14393]
(c) 2016 Microsoft Corporation. Todos os direitos reservados.

C:\Users\Dieggo Lessa>tracert 204.2.229.100

Rastreando a rota para 204.2.229.100 com no máximo 30 saltos

1 <1 ms <1 ms <1 ms myrouter.domain.name [192.168.1.1]
2 17 ms 18 ms 21 ms 152.238.28.1
3 17 ms 16 ms 16 ms 100.122.116.33
4 100 ms 97 ms 97 ms 100.122.21.136
5 30 ms 36 ms 29 ms 100.122.19.107
6 107 ms 115 ms 149 ms 100.122.17.147
7 99 ms 111 ms 99 ms ix-xe-10-1-3-1-0.tcore1.NTO-New-York.as6453.net [209.58.26.65]
8 * 104 ms 101 ms if-ae-9-2.tcore1.N75-New-York.as6453.net [63.243.128.122]
9 102 ms 101 ms 99 ms ae-8.r07.nycmny01.us.bb.gin.ntt.net [129.250.9.113]
10 114 ms 113 ms 112 ms ae-2.r24.nycmny01.us.bb.gin.ntt.net [129.250.3.180]
11 159 ms 164 ms 160 ms ae-2.r20.sttlwa01.us.bb.gin.ntt.net [129.250.4.13]
12 169 ms 167 ms 174 ms ae-0.r21.sttlwa01.us.bb.gin.ntt.net [129.250.2.54]
13 194 ms 196 ms 200 ms ae-3.r23.snjsca04.us.bb.gin.ntt.net [129.250.3.124]
14 192 ms 200 ms 192 ms ae-45.r01.snjsca04.us.bb.gin.ntt.net [129.250.3.175]
15 194 ms 192 ms 194 ms ae-1.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.31]
16 194 ms 200 ms 195 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
17 199 ms * 194 ms 204.2.229.234
18 194 ms 193 ms 192 ms 204.2.229.100

Rastreamento concluído.

[Redwater159]

Update: Type of Issue/Feedback: Tonight, my ping has gone up from 240 to 290. My routing has changed. This worries me. There are less steps, but significantly higher ping.

Name of your Internet Service Provider (ISP): Saudi Telecom Company (STC)

State/Country: Riyadh, Saudi Arabia.

Date/Time: Since the relocation of the data centers.

World Name: Jenova.

Frequency: Constant.

Tracert Records

Old Tracert Records from the move.

Tracing route to 204.2.229.81 over a maximum of 30 hops

1 1 ms <1 ms <1 ms 192.168.100.1
2 52 ms 3 ms 3 ms 37.104.128.1
3 4 ms 3 ms 4 ms 84-235-86-42.saudi.net.sa [84.235.86.42]
4 4 ms 3 ms 5 ms 84-235-94-137.saudi.net.sa [84.235.94.137]
5 19 ms 19 ms 19 ms 84-235-123-224.saudi.net.sa [84.235.123.224]
6 69 ms 68 ms 68 ms hu0-3-0-0.ccr21.mrs01.atlas.cogentco.com [149.14.124.97]
7 79 ms 79 ms 79 ms be3092.ccr41.par01.atlas.cogentco.com [130.117.49.153]
8 79 ms 79 ms 79 ms be3183.ccr31.par04.atlas.cogentco.com [154.54.38.66]
9 79 ms 78 ms 78 ms ae-6.r04.parsfr01.fr.bb.gin.ntt.net [130.117.14.166]
10 86 ms 86 ms 85 ms ae-2.r25.londen12.uk.bb.gin.ntt.net [129.250.6.13]
11 * * 85 ms ae-1.r24.londen12.uk.bb.gin.ntt.net [129.250.2.26]
12 156 ms 156 ms 156 ms ae-5.r24.nycmny01.us.bb.gin.ntt.net [129.250.2.18]
13 * 229 ms * ae-2.r20.sttlwa01.us.bb.gin.ntt.net [129.250.4.13]
14 230 ms 231 ms 230 ms ae-0.r21.sttlwa01.us.bb.gin.ntt.net [129.250.2.54]
15 248 ms 237 ms * ae-3.r23.snjsca04.us.bb.gin.ntt.net [129.250.3.124]
16 241 ms 240 ms 241 ms ae-41.r02.snjsca04.us.bb.gin.ntt.net [129.250.6.119]
17 243 ms 245 ms 246 ms ae-2.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.33]
18 242 ms 242 ms 241 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
19 242 ms 242 ms 241 ms 204.2.229.234
20 242 ms 242 ms 242 ms 204.2.229.81

Trace complete.

New Route:

Tracing route to 204.2.229.81 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.100.1
2 72 ms 4 ms 4 ms 37.105.128.1
3 4 ms 4 ms 10 ms 84-235-86-58.saudi.net.sa [84.235.86.58]
4 4 ms 4 ms 4 ms 84-235-94-133.saudi.net.sa [84.235.94.133]
5 18 ms 18 ms 51 ms 84-235-123-228.saudi.net.sa [84.235.123.228]
6 87 ms 87 ms 87 ms 125.18.105.145
7 156 ms 169 ms 155 ms 125.62.187.185
8 156 ms 156 ms 156 ms xe-0-1-0-9.r00.sngpsi05.sg.bb.gin.ntt.net [116.51.27.181]
9 168 ms 156 ms 156 ms ae-10.r20.sngpsi05.sg.bb.gin.ntt.net [129.250.7.18]
10 282 ms 284 ms 288 ms ae-8.r22.snjsca04.us.bb.gin.ntt.net [129.250.3.48]
11 286 ms 285 ms 286 ms ae-19.r01.snjsca04.us.bb.gin.ntt.net [129.250.3.27]
12 287 ms * 287 ms ae-1.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.31]
13 285 ms 284 ms 285 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
14 * 284 ms 284 ms 204.2.229.234
15 * 287 ms 287 ms 204.2.229.81

Trace complete.

[Mooserocka33]

[*]Type of Issue/Feedback: really pissed used to have under 20 ping and play ninja. Now I'm up to almost 200 playing ninja effectively this is impossible. Really upset.
[*]Name of your Internet Service Provider Comcast
[*]State/Country: Pennsylvania USA
[*]Date/Time: since the change of data center
[*]World Name: Gilgamesh
[*]Frequency: every time I log in
[*]Traceroute dunno but I'm really upset. I have to use wtfast and even with that still I'm getting like 200 ping. You guys should have had one data center west coast and put one on east coast so put primal all in one data center and aether on the other woulda solved a lot. Or made it in the middle of the USA like Chicago makes no sense.

[Azell]

Type of Issue/Feedback: Ping increased from 110ms to 210ms after Data Center relocation
Name of your Internet Service Provider (ISP): NET Virtua
State/Country: Ceará - Brazil
Date/Time: After the Data Center relocation
World Name: Gilgamesh
Frequency: Every time

Tracing route to 204.2.229.9 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.0.1
2 14 ms 15 ms 12 ms b39cb401.virtua.com.br [179.156.180.1]
3 10 ms 11 ms 13 ms b14160e0.virtua.com.br [177.65.96.224]
4 12 ms 12 ms 15 ms embratel-T0-1-0-6-uacc01.flajn.embratel.net.br [187.28.113.13]
5 12 ms 14 ms 14 ms ebt-T0-3-0-0-tcore01.flajn.embratel.net.br [200.244.212.117]
6 168 ms 167 ms 171 ms ebt-B1881-tcore01.rjo.embratel.net.br [200.244.213.131]
7 171 ms 169 ms 167 ms ebt-B12121-intl02.nyk.embratel.net.br [200.230.252.122]
8 132 ms 132 ms 137 ms ce-0-10-0-2.r08.nycmny01.us.bb.gin.ntt.net [129.250.202.185]
9 134 ms 131 ms 131 ms ae-3.r24.nycmny01.us.bb.gin.ntt.net [129.250.5.61]
10 187 ms 188 ms 195 ms ae-2.r20.sttlwa01.us.bb.gin.ntt.net [129.250.4.13]
11 193 ms 193 ms 190 ms ae-0.r21.sttlwa01.us.bb.gin.ntt.net [129.250.2.54]
12 187 ms 190 ms 187 ms ae-3.r23.snjsca04.us.bb.gin.ntt.net [129.250.3.124]
13 210 ms 208 ms 208 ms ae-45.r01.snjsca04.us.bb.gin.ntt.net [129.250.3.175]
14 209 ms 209 ms 207 ms ae-1.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.31]
15 210 ms 211 ms 210 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
16 210 ms 210 ms 207 ms 204.2.229.234
17 214 ms 213 ms 210 ms 204.2.229.9

Trace complete.

[Bebekurenai]

* server latency/delay in actions
* Sky
* United Kingdom
* ever since the data center changed, during EU prime times a little less, far worse on US prime times
* Excalibur
* all day

Playing on PS4, during gathering I have to wait 2-3 whole seconds between each gathering hit, mudras on ninja are very slow, have to wait also seconds before activating ninjutsu or I'll get a rabbit, retainer menus take time to load when before the change it was instant. All in all, everything has gotten very slow, and actions even grey out sometimes, breaking combos/mudras.

[ohmRICE]

Type of Issue/Feedback: Ping increased from 35ms to 100ms average. Yesterday (Saturday Evening) it was hitting 140ms average. MCH seems less smooth than before and it varies from being extremely difficult to completely impossible to fit the last split shot into wildfire. When crafting it feels like actions hang for a bit before activating.
Name of your Internet Service Provider: Spectrum [Formerly TWC]
State/Country: Western NY, USA
Date/Time: Immediately after data center relocation. Latency isn't too noticeable most of the time, but during prime time (8pm~10pm) it's very noticeable.
World Name: Balmung
Frequency: Daily, worse during primetime
Traceroute records:

Tracing route to 204.2.229.89 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.0.1
2 8 ms 8 ms 9 ms 142.254.216.209
3 24 ms 21 ms 22 ms agg61.wsvlnywf02h.northeast.rr.com [24.58.216.37]
4 29 ms 28 ms 15 ms agg26.lncsnycd02r.northeast.rr.com [24.58.37.64]
5 13 ms 14 ms 14 ms be29.rochnyei01r.northeast.rr.com [24.58.32.62]
6 25 ms 31 ms 31 ms bu-ether45.chcgildt87w-bcr00.tbone.rr.com [107.14.19.106]
7 24 ms 23 ms 25 ms 0.ae0.pr1.chi10.tbone.rr.com [107.14.17.192]
8 24 ms 23 ms 24 ms ix-ae-27-0.tcore2.CT8-Chicago.as6453.net [64.86.79.97]
9 24 ms 28 ms 24 ms if-ae-22-2.tcore1.CT8-Chicago.as6453.net [64.86.79.2]
10 43 ms 37 ms 37 ms 64.86.78.18
11 95 ms 95 ms 96 ms ae-11.r05.chcgil09.us.bb.gin.ntt.net [129.250.3.144]
12 37 ms 37 ms 37 ms ae-0.r21.chcgil09.us.bb.gin.ntt.net [129.250.2.205]
13 104 ms 91 ms 92 ms ae-5.r22.snjsca04.us.bb.gin.ntt.net [129.250.5.17]
14 96 ms 99 ms 94 ms ae-40.r02.snjsca04.us.bb.gin.ntt.net [129.250.3.
121]
15 94 ms 94 ms 94 ms ae-2.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.33]
16 96 ms 96 ms 96 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
17 95 ms 96 ms 95 ms 204.2.229.234
18 94 ms 94 ms 94 ms 204.2.229.89

Trace complete.

[Onshinn]

Type of Issue/Feedback:
- Freeze interactions with NPCs, Summoning Bell,
- Frequent Disconnection Occurrences,
- During dungeon battles Character skipping animations,
- Skill rotations did not engage For example, On Warrior - Heavy Swing, Skull Sunder(Wrath 1), Butcher's Block (Wrath 2) [Butcher's Block proc still up and did not engage] Hence rotation fail, Loss of aggro. Assuming this is latency.
- While Crafting character freeze, skill did not engage, needing to click buttons a few times carefully with 3-5 seconds pause interactions
- Battle logs and status effects isn't on point - assuming latency

Name of your Internet Service Provider (ISP): Virgin Media
State/Country: Belfast, Northern Ireland, United Kingdom
Date/Time: After Dataserver relocation, 18th-20th, May 2017
World Name: Jenova, Gilgamesh, Lamia
Frequency: All the time
Traceroute records :-

--- PING 204.2.229.84 (204.2.229.84) 56(84) bytes of data. ---
64 bytes from 204.2.229.84: icmp_seq=1 ttl=51 time=170 ms
64 bytes from 204.2.229.84: icmp_seq=2 ttl=51 time=170 ms
64 bytes from 204.2.229.84: icmp_seq=3 ttl=51 time=170 ms
64 bytes from 204.2.229.84: icmp_seq=4 ttl=51 time=170 ms

--- 204.2.229.84 ping statistics ---

packets transmitted 4
received 4
packet loss 0 %
time 3002 ms

--- Round Trip Time (rtt) ---
min 170.383 ms
avg 170.424 ms
max 170.482 ms
mdev 0.042 ms
__________________________________

traceroute to 204.2.229.84 (204.2.229.84), 30 hops max, 60 byte packets

1 * * *
2 core21.fsn1.hetzner.com 213.239.229.129 de 0.231 ms
core22.fsn1.hetzner.com 213.239.229.133 de 0.231 ms
core21.fsn1.hetzner.com 213.239.229.129 de 0.231 ms
3 core1.fra.hetzner.com 213.239.245.218 de 4.865 ms 4.86 2 ms 4.8 76 ms
4 * * *
5 ae-6.r20.frnkge04.de.bb.gin.ntt.net 129.250.6.248 us 7.648 ms 7.616 ms 7.621 ms
6 ae-8.r22.asbnva02.us.bb.gin.ntt.net 129.250.4.96 us 93.619 ms 91.555 ms 93.773 ms
7 ae-0.r23.asbnva02.us.bb.gin.ntt.net 129.250.3.85 us 95.861 ms 95.861 ms 95.855 ms
8 ae-10.r22.snjsca04.us.bb.gin.ntt.net 129.250.6.237 us 152.790 ms 152.774 ms 155.576 ms
9 ae-19.r01.snjsca04.us.bb.gin.ntt.net 129.250.3.27 us 162.891 ms
ae-40.r02.snjsca04.us.bb.gin.ntt.net 129.250.3.121 us 156.526 ms
ae-19.r01.snjsca04.us.bb.gin.ntt.net 129.250.3.27 us 162.891 ms
10 ae-2.r00.scrmca02.us.bb.gin.ntt.net 129.250.7.33 us 171.232 ms
ae-1.r00.scrmca02.us.bb.gin.ntt.net 129.250.7.31 us 167.774 ms
ae-2.r00.scrmca02.us.bb.gin.ntt.net 129.250.7.33 us 171.232 ms
11 xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net 129.250.195.46 us 164.734 ms 169.155 ms 167.027 ms
12 * * *
13 * * *
14 * * *
15 * * *
16 * * *
No reply for 5 hops. Assuming we reached firewall.

[Nioulan]

Type of Issue/Feedback: (What type of issue are you encountering? Be as detailed as possible!) Multiple disconnects. Ever since the end of the NA Data center relocations, I've been disconnecting multiple times throughout the day. While my ping has improved, my stability to the servers has decreased dramatically.

Name of your Internet Service Provider (ISP): Cox

State/Country: Arizona/United States

Date/Time: (When did the issue start happening, at what specific times does this issue arise, if any.) My constant server disconnects started happening on Wednesday, May 17th 2017 around 12 pm my time. Basically, as soon as I could log in once the NA data center relocation maintenance period has ended.

World Name: Gilgamesh

Frequency: (How often does the issue occur?) It would happen at the minimum of 7 times a day.

[Conando]

Type of Issue/Feedback: Enemy actions being finished before casting bar reaches the end, slight delay in own recast. Ping increased from 50 to 110 on average, with spikes up to 180. No noticeable packet loss, but 90ks still occur.
Name of your Internet Service Provider (ISP):Comcast XFINITY
State/Country: Massachusetts, USA
Date/Time: Started May 17th after the data center was re opened. Happens every time I play
World Name: Mateus
Frequency: At all times, it's consistent. It's never really better or worse.
Traceroute records (optional)

Tracing route to 204.2.229.89 over a maximum of 30 hops

1 6 ms 15 ms 5 ms 10.0.0.1
2 16 ms 12 ms 23 ms 96.120.66.205
3 18 ms 17 ms 19 ms 96.108.155.249
4 21 ms 29 ms 23 ms 162.151.113.93
5 30 ms 28 ms 34 ms be-7015-cr02.newyork.ny.ibone.comcast.net [68.86.90.217]
6 26 ms 33 ms 25 ms hu-0-12-0-1-pe02.111eighthave.ny.ibone.comcast.net [68.86.86.46]
7 23 ms 23 ms 26 ms 50.242.151.70
8 32 ms 23 ms 25 ms ae-2.r24.nycmny01.us.bb.gin.ntt.net [129.250.3.180]
9 97 ms 93 ms 89 ms ae-2.r20.sttlwa01.us.bb.gin.ntt.net [129.250.4.13]
10 101 ms 96 ms 91 ms ae-0.r21.sttlwa01.us.bb.gin.ntt.net [129.250.2.54]
11 106 ms 104 ms 106 ms ae-3.r23.snjsca04.us.bb.gin.ntt.net [129.250.3.124]
12 119 ms 112 ms 113 ms ae-41.r02.snjsca04.us.bb.gin.ntt.net [129.250.6.119]
13 110 ms 114 ms 104 ms ae-2.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.33]
14 127 ms 108 ms 107 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
15 112 ms 109 ms 109 ms 204.2.229.234
16 106 ms 114 ms 108 ms 204.2.229.89

[Manitu]

Type of Issue/Feedback: Random ping from 160ms - 270ms w/ random packet loss (was 56 before move)
Name of your Internet Service Provider (ISP): Bell Aliant Fibe (150Mbps level)
State/Country: Halifax, Nova Scotia (Canada)
Date/Time: Immediately after server relocation
World Name: Hyperion
Frequency: All times, inconsistent pings