Reporting Issues Resulting from the North American Data Center Relocation

[MishaLune]

Type of Issue/Feedback: Ever since the server switched datacenters my ping has been retarded, at the point it makes my game unplayable. Before it moved i had stable 105ms ping on montreal, now its above 258ms with lag spikes that go over 350ms. With a tunneling service its playable, at 1am EST i get about 120-130ms ping but it starts to lag to lag real bad around 5pm EST.

Name of your Internet Service Provider (ISP):ClaroPR
State/Country:Puerto Rico
Date/Time: It started when the servers switched datacenters.
World Name:Leviathan
Frequency: The lag seems to be less after like 1am EST and it starts to get real bad around 5pm EST.

Trace-route : After, without a vpn (what i get from my ISP)
trace to a pingzapper server on california

Even with a vpn enabled (pinzapper and mudfish) i still get massive lag spikes to the server. The game is completely unplayable without any tunneling service. I cant even dodge aoes or dps when it starts to lag. Theres no reason for my packets to be redirected to Europe before going towards the game server. Its only to the game servers, other servers from California that i tried doesn't have this issue. I really wish you guys moved the servers to a more centralized location to make everyone happy instead of the west coast.

[Tylak]

Name of your Internet Service Provider (ISP): Telefonica/O2
State/Country: Germany (Frankfurt)
Date/Time: Since DC relocation
Frequency: Always
Content: ARR
Which in-game World were you playing on: Goblin
Traceroute records:

  1    <1 ms    <1 ms    <1 ms  local [192.168.178.1]
  2    24 ms    32 ms    25 ms  loopback1.80.brun.0001-01.fra.de.net.telefonica.de [62.52.200.201]
  3    24 ms    23 ms    24 ms  ae14-0.0002.dbrx.01.fra.de.net.telefonica.de [62.53.6.98]
  4    24 ms    24 ms    24 ms  ae1-0.0002.prrx.01.fra.de.net.telefonica.de [62.53.11.231]
  5    24 ms    25 ms    23 ms  ae-10.r03.frnkge03.de.bb.gin.ntt.net [80.81.192.46]
  6    37 ms    36 ms    43 ms  ae-5.r24.londen12.uk.bb.gin.ntt.net [129.250.3.12]
  7   106 ms   108 ms   106 ms  ae-5.r24.nycmny01.us.bb.gin.ntt.net [129.250.2.18]
  8   195 ms   185 ms   185 ms  ae-2.r20.sttlwa01.us.bb.gin.ntt.net [129.250.4.13]
  9   183 ms   184 ms   184 ms  ae-0.r21.sttlwa01.us.bb.gin.ntt.net [129.250.2.54]
 10   183 ms   184 ms   183 ms  ae-3.r23.snjsca04.us.bb.gin.ntt.net [129.250.3.124]
 11   184 ms   184 ms   184 ms  ae-41.r02.snjsca04.us.bb.gin.ntt.net [129.250.6.119]
 12   187 ms   187 ms   187 ms  ae-2.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.33]
 13   187 ms   186 ms   186 ms  xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
 14   187 ms   187 ms   187 ms  204.2.229.234
 15   186 ms   184 ms   186 ms  204.2.229.92