Reporting Issues Resulting from the North American Data Center Relocation

[KidZeal]

Hey, my issue isn't big but it is kinda annoying to see. I live in Ontario and I got the best Internet I can possibly get here with rogers. Now I'm not sure if it's the new location of the server or if a few bugs need to be ironed out but I'm having constant latency issues. Also I play on jenova on Playstation 4. As I said not big but still kinda annoying, you know.

[Leogaiato]

Hello! Good Evening.

Type of Issue/Feedback: Latency went way higher after server move, from 160 to 270-300. It's not impossible to keep playing, but i really get sad with these raise of Ping, some skills are pretty hard to follow-up and i have to weave skills 3,4 times. Play Ninja already was a challenge before the relocation, now it's pretty inviable since the mudra skill became a lot harder to follow.

Name of your Internet Service Provider (ISP): Oi Velox
State/Country: Rio de Janeiro / Brazil
Date/Time: Entire time
World Name: Behemoth
Frequency: Entire time

[Airget]

For a suggestion, since I'm curious to see what others have gotten, ping yourself to the EU servers as well. Should be 195.82.50.9

My end result for that was:

12 105 ms 106 ms 102 ms

Compared to the NA servers which was:

18 101 ms 97 ms 94 ms

Certainly feels very troubling that both these servers have near similar pings now. So give it a shot, ping yourself to EU and compare the results with the NA one.

[Sashaxx]

- Ping goes up from 180ms before migration, to 350ms after migration.
- Acosta.
- Cartago, Costa Rica.
- World Name: Lamia
- Since migration of NA datacenters. Constant and so far no fluctuations.

[PyjamaEnzel]

Type of Issue/Feedback: Ping has more than tripled since server migration. (30 ms to 100 ms, sometimes spiking higher to ~150 ms or so) Intermittent lag especially in dungeons. Enemies or party members stop moving for 3-10 seconds at a time. Battle macros work perhaps 30% of the time (text fires off but action does not.) Crafting macros frequently skip steps. (edit: Ping for EU servers is about 120 ms.)
Name of your Internet Service Provider (ISP): RCN
State/Country: Massachusetts, USA
Date/Time: Afternoon and evening EST, beginning 5/17
World Name: Adamantoise
Frequency: Constant
Tracert:

[kirigawa]

Issue: after the server move, my ping went from 13ms to 110ms. Also, after being logged in for a while (around 1 hour and a half) I start to experience sudden drops in framerates.
Location: Quebec, Canada
Provider: Cogeco Cable
World: Balmung
Tracert: http://imgur.com/rFJAX1o

[mcspamm]

• Type of Issue/Feedback: I am periodically experiencing lag spikes and packet drops. Also, I'm rarely able to double weave abilities without clipping my GCD now, which makes playing DRK painful (especially with Blood Weapon active). Ping is now averaging 80-85ms on Primal, and 100ms on Aether, up from roughly 30ms on Primal and 50ms on Aether before the data centre relocation.
• Name of your Internet Service Provider (ISP): Rogers Communications
• State/Country: Ontario, Canada
• Date/Time: Since the DC move.
• World Name: Malboro, Sargatanas
• Frequency: Double weaving issues are constant. Lag spikes and/or packet dropping happens occasionally, and both seem to be worse during peak times (roughly 8-11pm EDT during week days, later on weekends).

Traceroute records
Primal Data Centre:
1 <1 ms 1 ms 1 ms [Router]
2 1 ms 1 ms 1 ms [Modem]
3 10 ms 12 ms 11 ms 99.227.64.1
4 12 ms 9 ms 10 ms 8077-dgw02.ym.rmgt.net.rogers.com [69.63.255.109]
5 12 ms 10 ms 9 ms 209.148.232.77
6 12 ms 11 ms 10 ms 209.148.229.222
7 22 ms 21 ms 21 ms ce-0-2-0-1.r06.chcgil09.us.bb.gin.ntt.net [128.241.3.189]
8 20 ms 20 ms 21 ms ae-1.r21.chcgil09.us.bb.gin.ntt.net [129.250.3.7]
9 76 ms 96 ms 78 ms ae-5.r22.snjsca04.us.bb.gin.ntt.net [129.250.5.17]
10 86 ms 80 ms 87 ms ae-19.r01.snjsca04.us.bb.gin.ntt.net [129.250.3.27]
11 96 ms 78 ms 77 ms ae-1.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.31]
12 82 ms 79 ms 80 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
13 84 ms * * 204.2.229.234
14 84 ms 78 ms 78 ms 204.2.229.104

Aether Data Centre:
1 <1 ms 1 ms 1 ms [Router]
2 1 ms 1 ms 1 ms [Modem]
3 11 ms 19 ms 11 ms 99.227.64.1
4 11 ms 11 ms 10 ms 8077-dgw01.ym.rmgt.net.rogers.com [69.63.255.105]
5 9 ms 14 ms 13 ms 209.148.232.73
6 9 ms 12 ms 12 ms 209.148.229.214
7 32 ms 27 ms 25 ms ce-0-18-0-0.r07.nycmny01.us.bb.gin.ntt.net [128.241.3.185]
8 27 ms 35 ms 29 ms ae-2.r24.nycmny01.us.bb.gin.ntt.net [129.250.3.180]
9 78 ms 78 ms 80 ms ae-2.r20.sttlwa01.us.bb.gin.ntt.net [129.250.4.13]
10 81 ms 79 ms 94 ms ae-0.r21.sttlwa01.us.bb.gin.ntt.net [129.250.2.54]
11 96 ms 95 ms 105 ms ae-3.r23.snjsca04.us.bb.gin.ntt.net [129.250.3.124]
12 101 ms 107 ms 99 ms ae-41.r02.snjsca04.us.bb.gin.ntt.net [129.250.6.119]
13 102 ms 101 ms 101 ms ae-2.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.33]
14 100 ms 106 ms 101 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
15 99 ms 101 ms * 204.2.229.234
16 101 ms 99 ms 99 ms 204.2.229.89

[thunderedge]

Type of Issue/Feedback: Ping is literally 5x worse that it used to be. It went from 32 ms to 160 ms.
Name of your Internet Service Provider (ISP): Verizon
State/Country: Massachusetts, USA
Date/Time: Upon server relocation.
World Name: Adamantoise
Frequency: Continuously

I can no longer play any classes to my usual standard. As melee some skills will not register as having been used but the recast timer will start. As healer I will have my target selected and none of my heals will go off, sometimes they are even greyed out. Half my group died last night because my heals wouldn't work (inclusing myself, the singular healer in the party). I can no longer get out of AoEs that I previously had no trouble getting out of. I was in Weeping City and Calofisteri's Haircut indicator didn't even show up half the time, and I would get hit by it. I have also had enemies completely stop moving for 20 seconds and it says they are invulnerable if I try to attack them. Slide casting still works, but I have had to adjust quite a bit. Forget double weaving. Forget macros.

I heard that some East Coast players had better pings with the EU servers, but I checked my ping there and it was only worse than what I have currently after the move on Aether. 309 ms.

[ChimiChi]

Type of Issue/Feedback: Ping increased from 190 to 250-300
Name of your Internet Service Provider (ISP): Fibertel
State/Country: Buenos Aires, Argentina
Date/Time: Upon server relocation
World Name: Sargatanas
Frequency: Permanent

[Tavi_Sunwalker]

Type of Issue/Feedback: Massive lag spikes, other characters and NPCs stop moving for around 5 seconds and then everything fast forwards into place.
Name of your Internet Service Provider (ISP): Comcast
State/Country: Florida
Date/Time: Started occurring after the server move
World Name: Gilgamesh
Frequency: Every night for a few hours starting at about 11pm est