Reporting Issues Resulting from the North American Data Center Relocation

[Vee]

Type of Issue/Feedback: Since may 17th I've experienced a significant increase in latency. It used to be around 160ms but now it averages 310.
Name of your Internet Service Provider (ISP):Pombonet Telecomunicações e Informática
State/Country: São Paulo - Brasil
Date/Time: Since datacenters realocation (05/17)
World Name: Behemoth
Frequency: Full time.
Traceroute records https://pastebin.com/HXZEvi77

[Jrbn]

Type of Issue/Feedback: Ping somewhat worse in housing districts, but much worse in instances. I can't use The Forbidden Chakra as a Monk without clipping anymore anywhere. I can't double weave my OGCDs as any jobin instances anymore.
Name of your Internet Service Provider (ISP): Verizon.
State/Country: New Jersey, USA.
Date/Time: After the server migration.
World Name: Balmung.
Frequency: Constantly.
Traceroute records: https://pastebin.com/AR63cJ7S

[Truxton]

Hello!

Experiencing extreme latency on command inputs of off global cooldown abilities and often times it not registering inputs completely. (specifically with ninja mudras and many SMN abilities)
ISP:Spectrum (previously Time Warner Cable)
New York, USA
Date/Time: After server relocation
World Name: Excalibur
Frequency: Constantly
Went from an average ping of 42 to 107-120. PS4 player here so I'm unable to use VPNs or any other services to strengthen my connections.

Very sad that I'm now unable to play many of my favorite jobs anymore due to it just not registering commands.

[NeoDylowe]

Ping went from 30s to 100-130s more then tripled the latency and it is noticeable
Comcast
Manchester, NH
Since the move, never dip below 100 anymore
Excalibur
Entire time

[tacbox]

Type of Issue/Feedback: Dramatic ability delay in instances compared to on the striking dummy. My play is smooth on a striking dummy, but as soon as I enter an instance, the same input from me results in "hanging" of the abilities (not executing even though nothing else is happening with the character). The abilities eventually execute, but the character visibly stands there doing nothing for noticeably long periods of time. This occurs primarily during rapid input sequences (i.e., using multiple off-GCD abilities between GCD actions, or under the buff "Rapid Fire"). This results in the same series of actions taking approximately 20% longer. Latency to the server is a constant ~95 in instance or in the overworld, so the problem is not latency related. No changes to frame rate rule out a graphical problem. Literally the only difference is that I'm in an instance.
Name of your Internet Service Provider (ISP): Spectrum / Time Warner
State/Country: New York, USA
Date/Time: The ability lag occurs at all times, but only in instances. This began when the new servers came online, and has persisted.
World Name: Gilgamesh
Frequency: Every instance, every time.
Traceroute records with tunneling service active

As a quick side note, it makes me depressed to think that I can't play my favorite classes (MCH and BRD) at the level I'm used to. These classes both frequently require rapid input sequences, which is exactly when the problems I'm describing crop up. I've got no inherent problem with my new latency to server, but the fact that my experience decays so dramatically in instanced content means that, for all practical purposes, I can no longer competitively play my preferred jobs. I feel like something must be wrong with the instance servers, as many others have told me that their problems also exacerbate in instanced content. I'm feeling my excitement for Stormblood slowly drifting away...

[HELLruler]

Type of Issue/Feedback: Bad connection. Latency went from 200ms to 300ms. Possible cause is that packets are being sent to Amsterdam before going to the US (this wasn't a problem before relocation)

Name of your Internet Service Provider (ISP): GVT

State/Country: Campo Grande, MS - Brazil

Date/Time: After relocation

World Name: Lamia

Frequency: Always

Traceroute records:

Tracing route to 204.2.229.9 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms PowerBox [192.168.25.1]
2 4 ms 4 ms 4 ms gvt-b-se01.cpe.gvt.net.br [189.59.241.132]
3 5 ms 4 ms 4 ms 201.22.64.149.dynamic.dialup.gvt.net.br [201.22.64.149]
4 29 ms 30 ms 30 ms 201.22.64.97.dynamic.dialup.gvt.net.br [201.22.64.97]
5 29 ms 25 ms 25 ms grtsanem4-7-0-5-4.net.telefonicaglobalsolutions.com [216.184.112.120]
6 138 ms 134 ms 134 ms 94.142.98.155
7 161 ms 161 ms 162 ms 94.142.98.202
8 243 ms 243 ms 243 ms 213.140.36.241
9 258 ms 258 ms 259 ms 213.140.35.1
10 243 ms 244 ms 244 ms ae1-0-ntt-grtamstc1.net.telefonicaglobalsolutions.com [213.140.53.97]
11 241 ms 242 ms 241 ms ae-4.r25.amstnl02.nl.bb.gin.ntt.net [129.250.2.146]
12 252 ms 252 ms 252 ms ae-5.r23.asbnva02.us.bb.gin.ntt.net [129.250.6.162]
13 298 ms 303 ms 299 ms ae-10.r22.snjsca04.us.bb.gin.ntt.net [129.250.6.237]
14 303 ms 303 ms 303 ms ae-40.r02.snjsca04.us.bb.gin.ntt.net [129.250.3.121]
15 303 ms 303 ms 303 ms ae-2.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.33]
16 303 ms 303 ms 303 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
17 302 ms 303 ms 302 ms 204.2.229.234
18 307 ms 305 ms 302 ms 204.2.229.9

[TiagoMartines]

Type of Issue/Feedback:
Increase in lag (specially annoying to avoid AoEs and fit oGCD abilities)
From average 140ms to average 220ms after the changes
Name of your Internet Service Provider (ISP): NET Virtua
State/Country: São Paulo / Brazil
Date/Time: Ever since the DC move.
World Name: Midgardsormr
Frequency: 100%
Traceroute records

Tracing route to 204.2.229.93 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  router.asus.com [192.168.50.1]
  2     1 ms     1 ms     1 ms  192.168.0.1
  3    39 ms    18 ms    20 ms  100.69.192.1
  4    11 ms    15 ms    13 ms  201.6.35.193
  5    12 ms    14 ms    11 ms  201.6.40.45
  6    11 ms    11 ms    17 ms  201.6.40.1
  7    11 ms    15 ms    12 ms  201.6.42.210
  8    14 ms    14 ms    13 ms  201.6.42.209
  9    13 ms    14 ms    13 ms  embratel-T0-1-0-0-uacc01.spo.embratel.net.br [201.56.239.17]
 10    16 ms    14 ms    16 ms  ebt-H1-7-0-0-tcore01.spo.embratel.net.br [200.244.216.127]
 11   130 ms   130 ms   130 ms  ebt-B11121-intl02.nyk.embratel.net.br [200.230.251.254]
 12   127 ms   129 ms   126 ms  ce-0-10-0-2.r08.nycmny01.us.bb.gin.ntt.net [129.250.202.185]
 13   135 ms   125 ms   123 ms  ae-3.r24.nycmny01.us.bb.gin.ntt.net [129.250.5.61]
 14   191 ms   188 ms   188 ms  ae-2.r20.sttlwa01.us.bb.gin.ntt.net [129.250.4.13]
 15   186 ms   187 ms   192 ms  ae-0.r21.sttlwa01.us.bb.gin.ntt.net [129.250.2.54]
 16   203 ms   205 ms   203 ms  ae-3.r23.snjsca04.us.bb.gin.ntt.net [129.250.3.124]
 17   212 ms   212 ms   212 ms  ae-41.r02.snjsca04.us.bb.gin.ntt.net [129.250.6.119]
 18   210 ms   210 ms   210 ms  ae-2.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.33]
 19   220 ms   218 ms   217 ms  xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
 20   210 ms   209 ms   211 ms  204.2.229.234
 21   209 ms   209 ms   209 ms  204.2.229.93

[Akross]

Hello,

- Type of Issue/Feedback: Ping goes up from 160ms before migration, to 300ms after migration.
- Name of your Internet Service Provider (ISP): Telefónica del Sur
- State/Country: Chillán, Chile.
- World Name: Lamia
- Frequency: All the time
- Since migration of NA datacenters. Constant and so far no fluctuations.

Traza a 204.2.229.9 sobre caminos de 30 saltos como máximo.

1 4 ms 3 ms 4 ms 192.168.0.1
2 57 ms 58 ms 61 ms 192.168.2.1
3 17 ms 14 ms 22 ms 10.30.64.1
4 19 ms 18 ms 9 ms reverso.190.211.0.operaciones.gtdinternet.com [190.211.0.1]
5 15 ms 16 ms 17 ms 192.168.4.53
6 31 ms 21 ms 24 ms 192.168.4.54
7 * * * Tiempo de espera agotado para esta solicitud.
8 25 ms 26 ms 26 ms 5.53.1.101
9 113 ms 111 ms 122 ms 5.53.3.165
10 165 ms 152 ms 144 ms 5.53.5.200
11 218 ms 219 ms 214 ms 94.142.117.239
12 284 ms 317 ms 297 ms 5.53.3.20
13 271 ms 273 ms 276 ms ae1-0-ntt-grtamstc1.net.telefonicaglobalsolutions.com [213.140.53.97]
14 243 ms 235 ms 239 ms ae-4.r25.amstnl02.nl.bb.gin.ntt.net [129.250.2.146]
15 254 ms 237 ms 244 ms ae-5.r23.asbnva02.us.bb.gin.ntt.net [129.250.6.162]
16 304 ms 300 ms 307 ms ae-10.r22.snjsca04.us.bb.gin.ntt.net [129.250.6.237]
17 297 ms 298 ms 297 ms ae-19.r01.snjsca04.us.bb.gin.ntt.net [129.250.3.27]
18 289 ms 291 ms 296 ms ae-1.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.31]
19 300 ms 297 ms 295 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
20 300 ms * 297 ms 204.2.229.234
21 291 ms 294 ms 296 ms 204.2.229.9

Observation: As you may see in other posts, this is a South America problem with ISPs of the Telefónica Company. Tracert goes to amsterdam before going to US server.

[Psybrid]

Type of Issue/Feedback: Increased ping (50-60 average to 120 with peaks up to 190 during prime-time hours). Able to get around 90-100 using VPNs, but not reliably/without increased lag. I now have about the same connection to EU servers as I do to NA servers.
Name of your Internet Service Provider (ISP): Comcast / Xfinity
State/Country: MA, USA
Date/Time: After server relocation
World Name: Gilgamesh
Frequency: Constantly

Tracing route to 204.2.229.89 over a maximum of 30 hops

1 4 ms 4 ms 3 ms 10.0.0.1
2 23 ms 18 ms 14 ms 96.120.66.85
3 17 ms 13 ms 29 ms te-1-2-ur01.killingworth.ct.hartford.comcast.net [68.85.161.33]
4 11 ms 22 ms 10 ms 162.151.113.69
5 18 ms 17 ms 23 ms be-153-ar01.needham.ma.boston.comcast.net [68.85.37.149]
6 28 ms 25 ms 28 ms be-7015-cr02.newyork.ny.ibone.comcast.net [68.86.90.217]
7 30 ms 28 ms 23 ms hu-0-11-0-0-pe02.111eighthave.ny.ibone.comcast.net [68.86.85.18]
8 39 ms 43 ms 43 ms 50.242.151.70
9 55 ms 58 ms 53 ms ae-2.r24.nycmny01.us.bb.gin.ntt.net [129.250.3.180]
10 101 ms 163 ms 112 ms ae-2.r20.sttlwa01.us.bb.gin.ntt.net [129.250.4.13]
11 103 ms 108 ms 117 ms ae-0.r21.sttlwa01.us.bb.gin.ntt.net [129.250.2.54]
12 125 ms 133 ms 123 ms ae-3.r23.snjsca04.us.bb.gin.ntt.net [129.250.3.124]
13 136 ms 132 ms 154 ms ae-45.r01.snjsca04.us.bb.gin.ntt.net [129.250.3.175]
14 136 ms 135 ms 128 ms ae-1.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.31]
15 137 ms 150 ms 129 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
16 135 ms 128 ms 134 ms 204.2.229.234
17 120 ms 123 ms 117 ms 204.2.229.89

[DakenBrunel]

Posting this for a friend, doesn't have access to the forum. Van Wulfen, Gilgamesh

Type of Issue/Feedback: Ping little over doubled since the move, was 35ms~before. Unable to double weave without the use of a VPN
Name of your Internet Service Provider (ISP): Spectrum
State/Country: Howell, MI, US
Date/Time: On server relocation
World Name: Gilgamesh
Frequency: Continuously
Tracert:


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