Reporting Issues Resulting from the North American Data Center Relocation

[hxr_keltz]

• Type of Issue/Feedback: Dungeons and raids tend to freeze up, with music playing but nothing moving except my own character, for about 5 seconds at a time. After this, all missed actions play at once. I can't execute more actions besides walking until the game catches back up.
• Name of your Internet Service Provider (ISP): Comcast
• State/Country: Oregon/USA
• Date/Time: Started one day after server move, has been intermittent.
• World Name: Leviathan
• Frequency: Several times within a dungeon, happens every two or three dungeons.
• Traceroute records

I have a VPN in Los Angeles that I was using previously to get around Level3 routing issues, among other things, but in this case it doesn't help and I did not have it enabled for the traceroute.

[Perrys]

Same problem as hxr_keltz
I live in Utah though.
Definitely a packet loss problem. Our internet is fine and our ping is fine.
And we can't route around it because it appears to be the servers themselves.
I hope you guys can locate the problem, because it's terrible.
Also, it only seems to affect my play during the evening, even though PingPlotter reports packet loss nearly all times throughout the day.

Tracing route to 204.2.229.108 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms unknown [192.168.1.1]
2 17 ms 10 ms 11 ms 96.120.96.85
3 10 ms 17 ms 12 ms po-123-rur102.ogden.ut.utah.comcast.net [68.87.220.133]
4 11 ms 11 ms 12 ms be-7-ar01.sandy.ut.utah.comcast.net [69.139.231.61]
5 30 ms 28 ms 26 ms be-33660-cr01.sunnyvale.ca.ibone.comcast.net [68.86.90.145]
6 29 ms 31 ms 27 ms be-10925-cr01.9greatoaks.ca.ibone.comcast.net [68.86.87.158]
7 27 ms 26 ms 29 ms hu-0-16-0-1-pe03.11greatoaks.ca.ibone.comcast.net [68.86.88.6]
8 28 ms 32 ms 37 ms ae-13.r02.snjsca04.us.bb.gin.ntt.net [129.250.66.33]
9 30 ms 38 ms 38 ms ae-2.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.33]
10 34 ms 31 ms 37 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
11 32 ms * 29 ms 204.2.229.234
12 33 ms 29 ms 29 ms 204.2.229.108

[Beatrice]

Type of Issue/Feedback: My ping went from around 35 to 110-140. It stinks, but the biggest issue is lag spikes and random disconnects from the game that did not occur before the data center move. Other characters and NPCs will stop movement, then will fast forward all crazy weird. I'll get the red disconnect icon next to my character name and during a Leveling Roulette in Toto-rak, I completely dropped connection to the server. The total disconnect from the server happened on May 19th at 7am EST.

Name of your Internet Service Provider: Comcast

State/Country: Vermont, USA

Date/Time: The day the servers came back after the Data Center move.

World Name: Experienced these issues on both Hyperion and Leviathan.

Frequency: The high ping is a constant now. The lag happens one to three times an hour. I've only dropped connection to the servers from the lag once, but I'm worried this is going to become a bigger issue in the future.

[Dyslogic]

Type of Issue/Feedback: Latency has increased by about 80% since the move of data centers. From 90ms to 160-170ms Ping. This is only 5-10ms difference from the EU data center, which is ridiculous considering I live in the caribbean (Puerto Rico).
Name of your Internet Service Provider (ISP): Liberty PR
State/Country: Puerto Rico / PR
Date/Time: After NA server moved.
World Name: Ultros
Frequency: All the time
Traceroute records:

C:\Users\*****>tracert 204.2.229.9

Tracing route to 204.2.229.9 over a maximum of 30 hops

1 1 ms <1 ms <1 ms 192.168.1.1
2 1 ms 1 ms 1 ms 192.168.0.1
3 103 ms 20 ms 20 ms 10.240.160.1
4 15 ms 15 ms 26 ms 10.240.160.1
5 26 ms 14 ms 18 ms 10.65.1.110
6 50 ms 56 ms 57 ms 63.245.70.138
7 44 ms 56 ms 50 ms xe-0-0-42-0.a00.miamfl02.us.bb.gin.ntt.net [157.238.179.9]
8 141 ms 137 ms 142 ms ae-7.r04.miamfl02.us.bb.gin.ntt.net [129.250.2.202]
9 53 ms 61 ms 53 ms ae-3.r20.miamfl02.us.bb.gin.ntt.net [129.250.2.110]
10 76 ms 78 ms 80 ms ae-4.r23.asbnva02.us.bb.gin.ntt.net [129.250.2.86]
11 141 ms 144 ms 149 ms ae-10.r22.snjsca04.us.bb.gin.ntt.net [129.250.6.237]
12 159 ms 149 ms 155 ms ae-19.r01.snjsca04.us.bb.gin.ntt.net [129.250.3.27]
13 155 ms 159 ms 164 ms ae-1.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.31]
14 157 ms 151 ms 166 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
15 160 ms 160 ms 162 ms 204.2.229.234
16 169 ms 168 ms 162 ms 204.2.229.9