Reporting Issues Resulting from the North American Data Center Relocation

[Lunatic]

Type of Issue/Feedback: Ping raised from ~35ms to ~100ms (25ms to 90-120 with WTFast, yes the VPN seems to make it worse sometimes).

Noticeable issues: Game feels noticeably less responsive: inputs such as movement and action selection have a split-second delay more than before. Example: Before server move, the target cursor would move as fast as I could push a button when choosing a Mini Cactpot spot or Triple Triad spot or tab-targeting. Now, I have to deliberately slow down my own button-press speed by what feels like double or risk selecting the wrong one.

Unable to double-weave OGCDs on any job without clipping GCDs anymore, except in Housing Zones (sometimes), even with relatively low skillspeed/spellspeed.

Insta-cast skills, such as Essential Dignity and Benediction sometimes do not occur. This was a rare occurance before the server move, but after it seems to happen around once per instanced content.

Macro's that involve multiple targeting lines (/ac "Cure" <mo> /ac "Cure" <self>, etc) now sometimes skip the first couple of lines or fail altogether when used at times where they worked flawlessly before (such as the moment the previous cast-bar dissapeared). This makes it significantly harder to heal in dungeons or instanced content, requiring deliberate slowness of button pressing to be effective.

Other players' movement and actions now seem to have a longer delay between when they act vs when I see them move. Example: At times where I could safely cast Nocturnal Aspected Benefic on the tank before he face-pulled aggro in dungeons now results in my pulling hate (and being unable to swap to Diurnal sect) due to the tank's actual position now being farther ahead then what my screen shows me.

Attacking while moving now has a tighter position requirement. My character (as a monk) fails to set off an attack unless one or two yalms closer to the target than before. Additionally, casting on moving targets now fail more often in similar position differences.

Name of your Internet Service Provider (ISP): Comcast
State/Country: Pennsylvania, USA
Date/Time: As soon as the server change
World Name: Behemoth
Frequency: At all times, but most afflicted during evenings EST
Traceroute records (optional) (Learn how to generate traceroute record)

Trace Route Screenshot
WTFast log Screenshot


Overall, the game is still 'playable', however competitiveness and efficiency on all jobs are visibly reduced, and navigation around server-side menu options studder.

[filexcl]

Type of Issue/Feedback: High latency, from 180 ms to 300+ ms
Name of your Internet Service Provider (ISP): Movistar (telefonica)
State/Country: Chiguayante, Chile
Date/Time: Since relocation
World Name: cactuar
Frequency: All the time

Ping:

Haciendo ping a 204.2.229.9 con 32 bytes de datos:
Respuesta desde 204.2.229.9: bytes=32 tiempo=294ms TTL=48
Respuesta desde 204.2.229.9: bytes=32 tiempo=292ms TTL=48
Respuesta desde 204.2.229.9: bytes=32 tiempo=294ms TTL=48
Respuesta desde 204.2.229.9: bytes=32 tiempo=292ms TTL=48

Estadísticas de ping para 204.2.229.9:
Paquetes: enviados = 4, recibidos = 4, perdidos = 0
(0% perdidos),
Tiempos aproximados de ida y vuelta en milisegundos:
Mínimo = 292ms, Máximo = 294ms, Media = 293ms

Traceroute records (optional):

Traza a 204.2.229.9 sobre caminos de 30 saltos como máximo.

1 <1 ms <1 ms 1 ms tip [192.168.2.1]
2 25 ms 26 ms 26 ms 10.50.1.113
3 28 ms 26 ms 29 ms 10.50.1.122
4 152 ms 27 ms 43 ms grtvapem2-xe5-0-6-0.net.telefonicaglobalsolutions.com [216.184.112.246]
5 121 ms 121 ms 119 ms 94.142.118.221
6 147 ms 148 ms 147 ms 5.53.4.135
7 * * * Tiempo de espera agotado para esta solicitud.
8 234 ms 235 ms 235 ms 5.53.6.182
9 236 ms 239 ms 242 ms ae1-0-ntt-grtamstc1.net.telefonicaglobalsolutions.com [213.140.53.97]
10 239 ms 246 ms 252 ms ae-4.r25.amstnl02.nl.bb.gin.ntt.net [129.250.2.146]
11 243 ms 243 ms 243 ms ae-5.r23.asbnva02.us.bb.gin.ntt.net [129.250.6.162]
12 289 ms 289 ms 288 ms ae-10.r22.snjsca04.us.bb.gin.ntt.net [129.250.6.237]
13 293 ms 293 ms 294 ms ae-19.r01.snjsca04.us.bb.gin.ntt.net [129.250.3.27]
14 298 ms 297 ms 297 ms ae-1.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.31]
15 299 ms 296 ms 298 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
16 * * 293 ms 204.2.229.234
17 294 ms 293 ms 295 ms 204.2.229.9

Traza completa.


WITH VPN

Haciendo ping a 204.2.229.9 con 32 bytes de datos:
Respuesta desde 204.2.229.9: bytes=32 tiempo=200ms TTL=55
Respuesta desde 204.2.229.9: bytes=32 tiempo=205ms TTL=55
Respuesta desde 204.2.229.9: bytes=32 tiempo=198ms TTL=55
Respuesta desde 204.2.229.9: bytes=32 tiempo=200ms TTL=55

Estadísticas de ping para 204.2.229.9:
Paquetes: enviados = 4, recibidos = 4, perdidos = 0
(0% perdidos),
Tiempos aproximados de ida y vuelta en milisegundos:
Mínimo = 198ms, Máximo = 205ms, Media = 200ms

[ConlanOrnitier]

I have a increase of ping from 22 then now 135
The issue at hand NTT has a bad backbone network vs Level 3

Everyone during peak hours test ping and tracert: 4.69.210.253

If you see a notice of a better ping urge SE to make a change

[maximus_aurelius]

Type of Issue/Feedback: Overall lag after the data center move (i.e. skill delays of about half a second from executing the action and it happening in the screen, enemy aoe attacks executing before the casting bar reaches 100%, etc). None of these issues were present before the data center relocation. Please note that the trace-route records evidence hops from America to Europe and back to America.
Name of your Internet Service Provider (ISP): Liberty Puerto Rico
State/Country: PR, US
Date/Time: since 5/17/17
World Name: Ultros
Frequency: Constant
Trace-route records:

Tracing route to 204.2.229.9 over a maximum of 30 hops

1 1 ms <1 ms 1 ms 10.0.0.1
2 4 ms 3 ms 3 ms 192.168.0.1
3 * * * Request timed out.
4 14 ms 17 ms 12 ms 10.2.3.133
5 15 ms 20 ms 14 ms 10.1.13.1
6 20 ms 25 ms 21 ms 10.1.0.194
7 17 ms 17 ms 30 ms 84.16.8.92
8 42 ms 38 ms 49 ms 94.142.120.177
9 69 ms 71 ms 70 ms 94.142.118.90
10 137 ms 138 ms 160 ms 213.140.35.209
11 166 ms 167 ms 140 ms 94.142.117.67
12 142 ms 143 ms 168 ms ae1-0-ntt-grtamstc1.net.telefonicaglobalsolutions.com [213.140.53.97]
13 152 ms 165 ms 150 ms ae1-0-ntt-grtamstc1.net.telefonicaglobalsolutions.com [213.140.53.97]
14 156 ms 207 ms 157 ms ae-5.r23.asbnva02.us.bb.gin.ntt.net [129.250.6.162]
15 219 ms 140 ms 144 ms ae-5.r23.asbnva02.us.bb.gin.ntt.net [129.250.6.162]
16 206 ms 211 ms 219 ms ae-40.r02.snjsca04.us.bb.gin.ntt.net [129.250.3.121]
17 222 ms 221 ms 224 ms ae-2.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.33]
18 213 ms 202 ms 220 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
19 217 ms 222 ms 229 ms 204.2.229.234
20 219 ms 227 ms 298 ms 204.2.229.234
21 272 ms 299 ms 299 ms 204.2.229.9

Trace complete.

[Dirk]

[ Type of Issue ] Increased latency, poor response both input and receiving
[ ISP ] Comcast
[ State/Country ] New Mexico, USA
[ Date/Time ] Since the most recent relocation.
[ World Name ] Exodus
[ Frequency ] Has been frequent at both peak prime time and inside dungeons/raids.

Tracing route to 204.2.229.103 over a maximum of 30 hops

1 1 ms <1 ms <1 ms 10.0.0.1
2 11 ms 10 ms 15 ms 96.120.0.5
3 16 ms 10 ms 10 ms te-0-3-0-4-sur01.lascruces.nm.albuq.comcast.net [68.85.224.13]
4 14 ms 13 ms 13 ms be-11-ar01.albuquerque.nm.albuq.comcast.net [162.151.97.65]
5 22 ms 27 ms 38 ms be-33654-cr02.1601milehigh.co.ibone.comcast.net [68.86.95.237]
6 26 ms 28 ms 27 ms be-11721-cr02.denver.co.ibone.comcast.net [68.86.86.77]
7 43 ms 34 ms 35 ms be-11724-cr02.dallas.tx.ibone.comcast.net [68.86.84.230]
8 36 ms 35 ms 37 ms be-12495-pe03.1950stemmons.tx.ibone.comcast.net[68.86.85.194]
9 45 ms 37 ms 36 ms ae-19.a01.dllstx09.us.bb.gin.ntt.net [129.250.66.29]
10 72 ms 77 ms 72 ms ae-3.r10.dllstx09.us.bb.gin.ntt.net [129.250.3.245]
11 44 ms 38 ms 37 ms ae-0.r23.dllstx09.us.bb.gin.ntt.net [129.250.5.5]
12 68 ms 68 ms 68 ms ae-8.r23.snjsca04.us.bb.gin.ntt.net [129.250.4.154]
13 75 ms 77 ms 77 ms ae-45.r01.snjsca04.us.bb.gin.ntt.net [129.250.3.175]
14 74 ms 76 ms 77 ms ae-1.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.31]
15 70 ms 77 ms 77 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
16 71 ms 72 ms 76 ms 204.2.229.234
17 73 ms 76 ms 77 ms 204.2.229.103

Trace complete.

This was snagged just after I was disconnected from Dun Scaith, on Diabolos. Boss had not transitioned from first phase yet, almost 10 seconds of no action/movement and then fell off server with 90002 error.

Outside of dungeons/raids, sending/receiving are pretty average as to what I was receiving before in 100-300ms. Since the move, in dungeons/raids have seen receiving spikes as high as 10k before getting dropped out of game or packet loss/standing around doing nothing before everything jumps to group deaths.

As a note, also, pet management macros are not functioning as well. Delayed responses on abilities in the string for their extra abilities. Haven't tested with crafting macros.