Reporting Issues Resulting from the North American Data Center Relocation

[TheCount]

Type of Issue/Feedback: Latency jumped up a good 100 or so, it used to be around 100 ms for me and now it's hanging around 220
State/Country: Netherlands
Date/Time: After migration in general
World Name: Balmung
Frequency: always

[Raposo]

Type of Issue/Feedback: Latency went way higher after server move, from 170 to 290 (plus packet losses).
Name of your Internet Service Provider (ISP): Vivo Fibra
State/Country: São Paulo/Brazil
Date/Time: Since migration of NA datacenters
World Name: Behemoth
Frequency: Latency is "stable" but went way higher. Packet losses happens every 3 minutes or so.

Traceroute records: https://pastebin.com/x0vkTiMw

[DenisFlauros]

- ping 180 to 300
- vivo (telefonica)
- Sao Paulo/Brazil
- since migration of datacenters it is almost impossible to play without the use of a VPN
- Entire time
- Behemoth

Tracert

Rastreando a rota para 204.2.229.9 com no máximo 30 saltos

1 1 ms <1 ms <1 ms 192.168.1.1
2 * * * Esgotado o tempo limite do pedido.
3 38 ms 37 ms 36 ms 187-100-198-188.dsl.telesp.net.br [187.100.198.188]
4 40 ms 43 ms 39 ms 187-100-193-246.dsl.telesp.net.br [187.100.193.246]
5 38 ms 43 ms 39 ms 187-100-39-33.dsl.telesp.net.br [187.100.39.33]
6 47 ms 48 ms 47 ms 84.16.10.221
7 153 ms 151 ms 155 ms 5.53.3.143
8 194 ms 193 ms 193 ms te8-0-5-4-grtwaseq3.net.telefonicaglobalsolutions.com [213.140.49.200]
9 262 ms 263 ms 294 ms 5.53.6.146
10 281 ms 281 ms 279 ms 5.53.6.182
11 276 ms 275 ms 275 ms ae1-0-ntt-grtamstc1.net.telefonicaglobalsolutions.com [213.140.53.97]
12 286 ms 284 ms 286 ms ae-4.r25.amstnl02.nl.bb.gin.ntt.net [129.250.2.146]
13 297 ms 288 ms 297 ms ae-5.r23.asbnva02.us.bb.gin.ntt.net [129.250.6.162]
14 342 ms 343 ms 339 ms ae-10.r22.snjsca04.us.bb.gin.ntt.net [129.250.6.237]
15 343 ms 349 ms 343 ms ae-40.r02.snjsca04.us.bb.gin.ntt.net [129.250.3.121]
16 342 ms 343 ms 341 ms ae-2.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.33]
17 339 ms 340 ms 339 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
18 * 342 ms 339 ms 204.2.229.234
19 338 ms 339 ms 338 ms 204.2.229.9

Rastreamento concluído.

[ZephyrKitsune]

Type of Issue/Feedback: Ping increase from 20-30 to 110-120, along with ping spikes and very increased delay on all actions. Have to pay for a VPN to get it to a usable number (80).
Name of your Internet Service Provider (ISP): Spectrum
State/Country:New York
Date/Time: Since relocation
World Name: Gilgamesh
Frequency: All day every day since relocation

[febat]

Type of Issue/Feedback: increase in latency, before migration: 140-160ms; after migration: 230-250ms. Aparently i'm also having package loss, often i try to use an ability but the commands seems ignored.
Name of your Internet Service Provider (ISP): triway
State/Country: Rio Grande do Sul/Brazil
Date/Time: started just after the migration
World Name: Adamantoise
Frequency: all the time

[MeowingKittens]

Type of Issue/Feedback: Lots of latency, constant dropping of packets. From under 40 ping to 130+
Name of your Internet Service Provider (ISP): Comcast
State/Country: Massachusetts
Date/Time: Since server migration
World Name: Gilgamesh
Frequency: Constant

A VPN will bring down the ping to about 100 and avoid the packet loss, but it's BARELY below what I get to the EU servers without any such service (about 105). I play on PC as well as PS4 (favoring PS4 when PC is rendering videos I make for a living), and the change makes it near impossible to play reliably on PS4 with no way to change routing.

[Skyrius]

Type of Issue/Feedback: Latency went up way too much after server move, from 150ms to 250ms.
Name of your Internet Service Provider (ISP): NET VIRTUA
State/Country: São Paulo, Brasil
Date/Time: After server move.
World Name: Behemoth
Frequency: All the time.

[LZero]

Type of Issue/Feedback: Ping doubled from before to after server move. Went from 50ms to 100ms, while not something I mind too much. I figured I should help provide as much data as possible.
Name of your Internet Service Provider (ISP): Spectrum
State/Country: Indiana, USA
Date/Time: Since server migration
World Name: Famfrit
Frequency: All the time
Tracert: https://pastebin.com/1awm8Rnp

[Rosettias]

Type of Issue/Feedback: I am experiencing an overall lag causing my skill weaving to be delayed, it ruins the play experience for DRG and DRK. My main class which is DRK feels sluggish and casting dark arts has become an issue. I am also not able to get my defensive skills off in time for specific attacks.

I used to get 13ms ping now i am 113-180 depending on lag spikes.

Name of your Internet Service Provider (ISP): Rogers
State/Country: Ontario Canada
Date/Time: All the time since the server move
World Name: Ultros
Frequency: All the time
Tracert: https://pastebin.com/7gTxGV9p

[Lunatic]

Type of Issue/Feedback: Ping raised from ~35ms to ~100ms (25ms to 90-120 with WTFast, yes the VPN seems to make it worse sometimes).

Noticeable issues: Game feels noticeably less responsive: inputs such as movement and action selection have a split-second delay more than before. Example: Before server move, the target cursor would move as fast as I could push a button when choosing a Mini Cactpot spot or Triple Triad spot or tab-targeting. Now, I have to deliberately slow down my own button-press speed by what feels like double or risk selecting the wrong one.

Unable to double-weave OGCDs on any job without clipping GCDs anymore, except in Housing Zones (sometimes), even with relatively low skillspeed/spellspeed.

Insta-cast skills, such as Essential Dignity and Benediction sometimes do not occur. This was a rare occurance before the server move, but after it seems to happen around once per instanced content.

Macro's that involve multiple targeting lines (/ac "Cure" <mo> /ac "Cure" <self>, etc) now sometimes skip the first couple of lines or fail altogether when used at times where they worked flawlessly before (such as the moment the previous cast-bar dissapeared). This makes it significantly harder to heal in dungeons or instanced content, requiring deliberate slowness of button pressing to be effective.

Other players' movement and actions now seem to have a longer delay between when they act vs when I see them move. Example: At times where I could safely cast Nocturnal Aspected Benefic on the tank before he face-pulled aggro in dungeons now results in my pulling hate (and being unable to swap to Diurnal sect) due to the tank's actual position now being farther ahead then what my screen shows me.

Attacking while moving now has a tighter position requirement. My character (as a monk) fails to set off an attack unless one or two yalms closer to the target than before. Additionally, casting on moving targets now fail more often in similar position differences.

Name of your Internet Service Provider (ISP): Comcast
State/Country: Pennsylvania, USA
Date/Time: As soon as the server change
World Name: Behemoth
Frequency: At all times, but most afflicted during evenings EST
Traceroute records (optional) (Learn how to generate traceroute record)

Trace Route Screenshot
WTFast log Screenshot


Overall, the game is still 'playable', however competitiveness and efficiency on all jobs are visibly reduced, and navigation around server-side menu options studder.