Reporting Issues Resulting from the North American Data Center Relocation

[Voltres]

Type of Issue/Feedback: latency went way higher after server move, from 120 to 220 while using VPN service for the best route. I'm paying extra to still get a bad connection. Subscription cancelled while this is not resolved.

Name of your Internet Service Provider (ISP): Vivo Fibra
State/Country: Sao Paulo / Brazil
Date/Time: Entire time
World Name: Behemoth
Frequency: Entire time

[Eryna]

Thanks Zhexos!

Type of Issue/Feedback: High latency, from 160 ms to 290 ms
Name of your Internet Service Provider (ISP): Vivo
State/Country: São Paulo, Brazil
Date/Time: Since relocation
World Name: Brynhildr
Frequency: All the time
Traceroute records (optional):

(Before maintenance)

Rastreando a rota para 199.91.189.93 com no máximo 30 saltos

1 <1 ms <1 ms <1 ms mymodem [192.168.1.1]
2 * * * Esgotado o tempo limite do pedido.
3 3 ms 3 ms 3 ms 187-100-40-77.dsl.telesp.net.br [187.100.40.77]
4 3 ms 2 ms 3 ms 200-100-2-197.dsl.telesp.net.br [200.100.2.197]
5 3 ms 5 ms 4 ms 187-100-44-141.dsl.telesp.net.br [187.100.44.141]
6 5 ms 5 ms 5 ms 84.16.10.162
7 121 ms 121 ms 121 ms 94.142.98.177
8 * * * Esgotado o tempo limite do pedido.
9 161 ms 161 ms 161 ms ae-2-12.bear1.Montreal2.Level3.net [4.69.203.129]
10 154 ms 154 ms 154 ms ormuco-comm.car2.montreal2.level3.net [4.59.178.74]
11 * * * Esgotado o tempo limite do pedido.
12 160 ms 159 ms 159 ms 192.34.76.2
13 155 ms 154 ms 154 ms 199.91.189.234
14 166 ms 154 ms 160 ms 199.91.189.93

(After maintenance)

Rastreando a rota para 204.2.229.106 com no máximo 30 saltos

1 <1 ms <1 ms <1 ms mymodem [192.168.1.1]
2 * * * Esgotado o tempo limite do pedido.
3 2 ms 2 ms 3 ms 187-100-189-80.dsl.telesp.net.br [187.100.189.80]
4 9 ms 2 ms 3 ms 187-100-80-26.dsl.telesp.net.br [187.100.80.26]
5 3 ms 3 ms 3 ms 187-100-39-33.dsl.telesp.net.br [187.100.39.33]
6 4 ms 4 ms 4 ms 5.53.1.30
7 118 ms 118 ms 118 ms 5.53.3.143
8 147 ms 147 ms 147 ms 5.53.4.26
9 224 ms 224 ms 224 ms 213.140.33.104
10 241 ms 241 ms 241 ms 213.140.35.1
11 231 ms 232 ms 232 ms ae1-0-ntt-grtamstc1.net.telefonicaglobalsolutions.com [213.140.53.97]
12 233 ms 234 ms 232 ms ae-4.r25.amstnl02.nl.bb.gin.ntt.net [129.250.2.146]
13 236 ms 236 ms 236 ms ae-5.r23.asbnva02.us.bb.gin.ntt.net [129.250.6.162]
14 287 ms 287 ms 287 ms ae-10.r22.snjsca04.us.bb.gin.ntt.net [129.250.6.237]
15 292 ms 291 ms 291 ms ae-19.r01.snjsca04.us.bb.gin.ntt.net [129.250.3.27]
16 291 ms 291 ms 291 ms ae-1.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.31]
17 291 ms 290 ms 290 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
18 291 ms * * 204.2.229.234
19 291 ms 291 ms 291 ms 204.2.229.106

[ShiroAkuma]

-Went from aroun 100ms to 240 ms, permanent delays on every interaction, global cooldowns animations and procs, not able to double weave without cliping the CDs on my drg anymore, crafting with macros have is not viable now. Playing on PS4.
-(ISP):Movistar (teléfonica)
-Bogota, Colombia
-wednesday may the 17th, 7pm Est
-World Name: Behemoth
-Frequency: permanent
-Traceroute records : https://pastebin.com/46PZdcp9

[Cazandra]

Type of Issue/Feedback: Abilities and weaponskills feel amazingly unresponsive. Feels like weaponskills hit half a second or more after when they normally would. Double weaving and potions clip into the GCD. I have had instances where Fuma Shuriken clips into the GCD and sometimes just doesn't activate because it feels like my attacks are behind in a queue. Ping times went from about 15ms to 80-110ms. Also occasionally experience packet loss. Any attempt to use a VPN has either given me zero improvement or has flat out caused me to D/C in dungeons.

Name of your Internet Service Provider (ISP): Verizon Fios
State/Country: NY, USA
Date/Time: Happens all the time, any time of the day and started immediately from when the servers came back online.
World Name: Balmung

[TalinPoolgard]

Hello.

Type of Issue/Feedback: I've been having latecy issues as weel, making it harder to correctly do rotations and sometimes mechanics. Ping went from 210 to 320, with VPN it went from 185 to 230.
Name of your Internet Service Provider (ISP):GVT Vivo
State/Country: Mato Grosso do Sul / Brazil
Date/Time: Since the migration of NA Datacenters (05/17)
World Name: Diabolos
Frequency: Entire time

Tracing route to 204.2.229.96 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms PowerBox.home [192.168.25.1]
2 5 ms 4 ms 4 ms gvt-b-se01.cpe.gvt.net.br [189.59.241.131]
3 5 ms 5 ms 4 ms gvt-b-se07.cpe.gvt.net.br [179.184.83.41]
4 41 ms 31 ms 30 ms 201.22.64.99.dynamic.dialup.gvt.net.br [201.22.64.99]
5 26 ms 26 ms 26 ms 176.52.252.180
6 133 ms 134 ms 132 ms 5.53.3.143
7 177 ms 168 ms 168 ms 213.140.35.14
8 244 ms 246 ms 238 ms 213.140.35.203
9 246 ms 246 ms 252 ms 5.53.3.18
10 246 ms 246 ms 246 ms ae1-0-ntt-grtamstc1.net.telefonicaglobalsolutions.com [213.140.53.97]
11 253 ms 255 ms 263 ms ae-4.r25.amstnl02.nl.bb.gin.ntt.net [129.250.2.146]
12 257 ms 256 ms 258 ms ae-5.r23.asbnva02.us.bb.gin.ntt.net [129.250.6.162]
13 309 ms 313 ms 309 ms ae-10.r22.snjsca04.us.bb.gin.ntt.net [129.250.6.237]
14 314 ms 314 ms 313 ms ae-19.r01.snjsca04.us.bb.gin.ntt.net [129.250.3.27]
15 313 ms 313 ms 313 ms ae-1.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.31]
16 314 ms 314 ms 313 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
17 313 ms 314 ms * 204.2.229.234
18 313 ms 313 ms 313 ms 204.2.229.96

[Ynnie]

Type of Issue/Feedback: Ping goes up from 130 to 230 ~ 240
Name of your Internet Service Provider (ISP): NET Virtua
State/Country: São Paulo / Brazil
Date/Time: Since datacenters realocation.
World Name: Behemoth
Frequency: Full time
- https://pastebin.com/SkDAG59V

[Alunia]

- Ping went from 140~160 to 300+ after datacenter migration;
- Vivo
- Rio Grande do Sul/Brazil
- Since datacenter migration
- Behemoth
- Entire time
- tracert

[Killyk_Elenyak]

Type of Issue/Feedback: High latency, from 210ms to 350ms
Name of your Internet Service Provider (ISP): Vivo
State/Country: São Paulo,Brazil
Date/Time: Since 05/17, right after the Data Center Relocation
World Name: Behemoth
Frequency: All the time
Traceroute records (optional):

Rastreando a rota para 204.2.229.9 com no máximo 30 saltos

1 <1 ms <1 ms <1 ms . [192.168.2.1]
2 * * * Esgotado o tempo limite do pedido.
3 44 ms 44 ms 46 ms 187-100-40-121.dsl.telesp.net.br [187.100.40.121]
4 44 ms 44 ms 66 ms 187-100-193-238.dsl.telesp.net.br [187.100.193.238]
5 47 ms 48 ms 51 ms 187-100-83-4.dsl.telesp.net.br [187.100.83.4]
6 49 ms 49 ms 52 ms 84.16.10.221
7 168 ms 172 ms 167 ms 94.142.98.159
8 197 ms 199 ms 201 ms 176.52.249.142
9 283 ms 283 ms 284 ms 213.140.35.205
10 284 ms 284 ms 283 ms 5.53.3.18
11 303 ms 300 ms 298 ms ae1-0-ntt-grtamstc1.net.telefonicaglobalsolutions.com [213.140.53.97]
12 293 ms 293 ms 293 ms ae-4.r25.amstnl02.nl.bb.gin.ntt.net [129.250.2.146]
13 290 ms 287 ms 287 ms ae-5.r23.asbnva02.us.bb.gin.ntt.net [129.250.6.162]
14 338 ms 336 ms 339 ms ae-10.r22.snjsca04.us.bb.gin.ntt.net [129.250.6.237]
15 339 ms 340 ms 339 ms ae-19.r01.snjsca04.us.bb.gin.ntt.net [129.250.3.27]
16 338 ms 338 ms 341 ms ae-1.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.31]
17 340 ms 344 ms 339 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
18 341 ms 337 ms 338 ms 204.2.229.234
19 343 ms 340 ms 340 ms 204.2.229.9

Rastreamento concluído.

[Munike]

- Ping goes up from 147-153ms before migration, to 201-205ms after migration.
- ISP: NET Virtua
- Rio de Janeiro / Brazil (South America)
- Since the NA servers migrated.
- Faerie (Aether)
- Frequency: Entire Time
- Tracert

[Sighearth]

Type of Issue/Feedback:
My ping before was 140-150 ms, now is 230 ms
Name of your Internet Service Provider (ISP):
Net Virtua
State/Country:
Brasília - Brazil
Date/Time:
After NA servers relocation
World Name:
Gilgamesh
Frequency:
Since the relocation
-----Trace Route-----------------------------------
1 1 ms <1 ms 1 ms 192.168.0.1
2 19 ms 8 ms 13 ms 10.30.0.1
3 22 ms 13 ms 19 ms bd060095.virtua.com.br [189.6.0.149]
4 11 ms 15 ms 12 ms embratel-T0-4-0-5-uacc03.bsa.embratel.net.br [200.213.139.9]
5 11 ms 10 ms 10 ms ebt-H0-11-0-0-tcore02.bsa.embratel.net.br [200.244.213.231]
6 140 ms 137 ms 139 ms ebt-BP16122-intl02.nyk.embratel.net.br [200.230.220.190]
7 136 ms 136 ms 136 ms ce-0-10-0-2.r08.nycmny01.us.bb.gin.ntt.net [129.250.202.185]
8 140 ms 140 ms 141 ms ae-3.r24.nycmny01.us.bb.gin.ntt.net [129.250.5.61]
9 204 ms 210 ms 213 ms ae-2.r20.sttlwa01.us.bb.gin.ntt.net [129.250.4.13]
10 218 ms 217 ms * ae-0.r21.sttlwa01.us.bb.gin.ntt.net [129.250.2.54]
11 224 ms 227 ms 223 ms ae-3.r23.snjsca04.us.bb.gin.ntt.net [129.250.3.124]
12 237 ms 245 ms 237 ms ae-45.r01.snjsca04.us.bb.gin.ntt.net [129.250.3.175]
13 231 ms 229 ms 242 ms ae-1.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.31]
14 225 ms 225 ms 225 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
15 237 ms * 237 ms 204.2.229.234
16 229 ms 231 ms 228 ms 204.2.229.10