Reporting Issues Resulting from the North American Data Center Relocation

[MOthe]

Type of Issue/Feedback: Lag after server relocation (158ms before, 270ms after)
Name of your Internet Service Provider (ISP): NET Virtua
State/Country: Pará, Brazil
Date/Time: After the server relocation.
World Name: Behemoth
Frequency: Always.

https://pastebin.com/QJdet6RT

[Ruby2300]

Hello!

Type of Issue/Feedback: Ping has gone up from about 35ish before the server move to 80+ after the server move as well as constant packet loss almost to the point of making the game un-playable. I have also been suffering from multiple disconnects since the server move.
Name of your Internet Service Provider (ISP): Shaw.
State/Country: British Columbia/Canada.
Date/Time: Since the Server move.
World Name: Sargatanas.
Frequency: Constant since the transfer.

[Azurelos]

Type of Issue/Feedback: Increased Ping + Spikes and an odd tracert routing table.
Before the server move during primetime I would be around 50 - 60 ping.
After server move I'm between 100ms - 180 (without VPN)
In order to avoid the spikes, and play the game as close to normal, I have to pay for a VPN. At times I will 90k and get disconnected as well.

Name of your Internet Service Provider (ISP): Spectrum
State/Country: Florida, USA
Date/Time: After the server move.
World Name: Gilgamesh
Frequency: Constant. The disconnects happen every couple of hours or so.
Traceroute records: To Gilgamesh
To lobby server

[Yuki_Lowell]

Hi!!

Type of Issue/Feedback: Latency increase,going from 130-160 to 200-230
Name of your Internet Service Provider (ISP): Copel Telecom
State/Country: Paraná / Brazil
Date/Time: After the migration of NA datacenters
World Name: Behemoth
Frequency: most of time
Traceroute records

[Kallistra]

Type of Issue/Feedback: Ping has increased from roughly 32ish to a consistent 105ms average
Name of your Internet Service Provider (ISP): Optimum
State/Country: New York (City)
Date/Time: After the server move
World Name: Gilgamesh
Frequency: 24/7
Traceroute records: Here you go

I am concerned about this move. When SE announced the servers were moving out of Montreal, I was okay with it. Even when they said a "Slight ping increase," I didn't mind, for I thought it would be only by about 10-20, maybe 30ms at most. If an increase like that means West Coast players get a decrease in ping, I'd be fine with it. Instead, East Coast players got over double their ping, while West Coast players got the old East Coast ping. This ultimately doesn't solve any problems. My own issue is that Double Weaving on jobs such as Bard, Machinist, Dragoon, and Ninja is impossible. Warrior is hit or miss. Dark Knight, my main Alexander Savage job, is a pain to play now (rest in peace, Low Blows + Dark Passenger.)

Despite this, I don't think ANOTHER server move is the solution. I don't think another server move is necessary. Two proposed options - rework the battle system to make Double Weaving feel fluid and natural regardless of ping, or add in an East Coast data center, bring the NA Data center count up to 3. Or send Primal/Aether to the East Coast.

I hope Square Enix makes the right decision here. I love FFXIV. I really do. But it just got a lot harder to play my favorite jobs.

[DesiFire]

'ello

- Type of Issue/Feedback: Severe rubber-banding, long freezes/lag, enemy models not loading (EX: Levi's head wouldn't load, but tail would), ping spikes, & packet loss. Everything will freeze for anywhere from 5-60 seconds then suddenly people rubber band and all actions happen at once.
- Name of your Internet Service Provider (ISP): Comcast
- State/Country: Indiana, USA
- Date/Time: Every day since migration. Most noticable after 10:00PM EST and into the later hours.
- World Name: Gilgamesh
- Frequency: Each day at night/early morning.
- Traceroute records:

Tracing route to 204.2.229.9 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms
2 8 ms 11 ms 10 ms
3 11 ms 119 ms 13 ms Te0-1-0-1-sur02.mishawaka.in.sbend.comcast.net [162.151.90.33]
4 10 ms 19 ms 11 ms te-0-7-0-6-sur01.mishawaka.in.sbend.comcast.net [162.151.36.45]
5 13 ms 14 ms 16 ms 68.85.176.157
6 13 ms 15 ms 15 ms be-33491-cr02.350ecermak.il.ibone.comcast.net [68.86.91.165]
7 13 ms 16 ms 17 ms hu-0-11-0-5-pe03.350ecermak.il.ibone.comcast.net [68.86.86.22]
8 15 ms 19 ms 15 ms ae-26.a02.chcgil09.us.bb.gin.ntt.net [129.250.66.65]
9 70 ms 70 ms 69 ms ae-4.r06.chcgil09.us.bb.gin.ntt.net [129.250.4.157]
10 16 ms 14 ms 14 ms ae-1.r21.chcgil09.us.bb.gin.ntt.net [129.250.3.7]
11 66 ms 65 ms 70 ms ae-5.r22.snjsca04.us.bb.gin.ntt.net [129.250.5.17]
12 78 ms 69 ms 69 ms ae-40.r02.snjsca04.us.bb.gin.ntt.net [129.250.3.121]
13 152 ms 69 ms 70 ms ae-2.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.33]
14 71 ms 70 ms 70 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
15 70 ms * 72 ms 204.2.229.234
16 68 ms 69 ms 69 ms 204.2.229.9

[Paintedtarget]

Type of Issue/Feedback: Latency where abilities are used but not recognized by the server.
Name of your Internet Service Provider (ISP):Comcast
State/Country: Florida / United States
Date/Time: Since Server Migration to California
World Name: Leviathan
Frequency: (How often does the issue occur?) All the time but worse from 7pm to 1am Est
Traceroute records
Tracing route to 204.2.229.106 over a maximum of 30 hops

1 1 ms 2 ms 3 ms My Router
2 9 ms 8 ms 12 ms XX.XXX.XX.XX
3 9 ms 10 ms 8 ms xe-7-1-5-sur01.ftcaroline.fl.jacksvil.comcast.net [68.86.169.97]
4 9 ms 10 ms 12 ms 68.87.165.209
5 20 ms 20 ms 27 ms be-33489-cr02.miami.fl.ibone.comcast.net [68.86.95.45]
6 17 ms 16 ms 16 ms hu-0-10-0-7-pe01.nota.fl.ibone.comcast.net [68.86.82.2]
7 16 ms 19 ms 16 ms 50.242.151.66
8 60 ms 88 ms 80 ms ae-7.r04.miamfl02.us.bb.gin.ntt.net [129.250.2.202]
9 75 ms 24 ms 39 ms ae-3.r20.miamfl02.us.bb.gin.ntt.net [129.250.2.110]
10 54 ms 69 ms 56 ms ae-4.r23.asbnva02.us.bb.gin.ntt.net [129.250.2.86]
11 124 ms 99 ms 97 ms ae-10.r22.snjsca04.us.bb.gin.ntt.net [129.250.6.237]
12 101 ms 159 ms 100 ms ae-19.r01.snjsca04.us.bb.gin.ntt.net [129.250.3.27]
13 151 ms 107 ms 102 ms ae-1.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.31]
14 100 ms 100 ms 222 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
15 229 ms 100 ms * 204.2.229.234
16 101 ms 101 ms 102 ms 204.2.229.106 <-Leviathan Server

[Yasmina]

Greetings!

- Type of Issue/Feedback:
Ping goes up from 180ms before migration, to 300ms (or a little more) after migration.
- Name of your Internet Service Provider:
Movistar (Telefónica).
- State/Country:
Santiago, Chile.
- World:
Hyperion.
- Date/Frequency:
Since migration of NA datacenters, entire time.
- Traceroute records:
Tracert Here

The clearest examples are in things like opening retainers, changing jobs, interacting with NPC, Swiftcast, Mudras, dodging AoEs, are annoying now.

Thank you.

[MishaLune]

Type of Issue/Feedback: Ever since the server switched datacenters my ping has been retarded, at the point it makes my game unplayable. Before it moved i had stable 105ms ping on montreal, now its above 258ms with lag spikes that go over 350ms. With a tunneling service its playable, at 1am EST i get about 120-130ms ping but it starts to lag to lag real bad around 5pm EST.

Name of your Internet Service Provider (ISP):ClaroPR
State/Country:Puerto Rico
Date/Time: It started when the servers switched datacenters.
World Name:Leviathan
Frequency: The lag seems to be less after like 1am EST and it starts to get real bad around 5pm EST.

Trace-route : After, without a vpn (what i get from my ISP)
trace to a pingzapper server on california

Even with a vpn enabled (pinzapper and mudfish) i still get massive lag spikes to the server. The game is completely unplayable without any tunneling service. I cant even dodge aoes or dps when it starts to lag. Theres no reason for my packets to be redirected to Europe before going towards the game server. Its only to the game servers, other servers from California that i tried doesn't have this issue. I really wish you guys moved the servers to a more centralized location to make everyone happy instead of the west coast.

[Yhunno]

Type of Issue/Feedback: latency went way higher after server move, from 160 to 230
Name of your Internet Service Provider (ISP): Live Tim
State/Country: Sao Paulo / Brasil
Date/Time: Entire time
World Name: Behemoth
Frequency: Entire time