Reporting Issues Resulting from the North American Data Center Relocation

[Heimdalgc]

- Ping has increased from average of 28 pre movement to now 108. It is difficult to play certain classes to their maximum potential due to off global cooldowns clipping in between global cooldowns.
-RCN
-NY, USA
-After the data center server movement
-Gilgamesh
-All the time, since moving

[Yasmina]

Greetings!

- Type of Issue/Feedback:
Ping goes up from 180ms before migration, to 300ms (or a little more) after migration.
- Name of your Internet Service Provider:
Movistar (Telefónica).
- State/Country:
Santiago, Chile.
- World:
Hyperion.
- Date/Frequency:
Since migration of NA datacenters, entire time.
- Traceroute records:
Tracert Here

The clearest examples are in things like opening retainers, changing jobs, interacting with NPC, Swiftcast, Mudras, dodging AoEs, are annoying now.

Thank you.

[K3KW4RCHILD]

Type of Issue/Feedback: I had to retire my paladin altogether and I'm too ashamed to finish Stormblood as a perpetually dead, scrub dragoon. I'll be fighting a monster that is taking zero damage for 5+ sec. and find my team waiting for me 1-2 pulls ahead of me. Entire 24 player dungeons doing the robot or pop-locking dance from beginning to end. Finding frozen teams fighting frozen mobs, when it snaps back I've done zero dps and it's half dead. All of us frozen alive, snap, entire team wipe. Botched hundreds of expensive recipes because the orb didn't change colors on my screen. Invisible mobs aggro when I'm gathering because I they weren't there on my way to a node. You name it, I've got it.

Name of your Internet Service Provider (ISP): Spectrum

State/Country: Texas, US

Date/Time: It coincided with the relocation and has persisted ever since.

World Name: Brynhildr

Frequency: (Constantly-ish) It's worse during high volume hours like the evenings and entire weekends. Disconnections are regular but not frequent, I expect at least 1 per day. Sometimes the lag spikes come in quick succession for hours. Other times they come only once every couple hours. In dungeons, it's been 100% unplayable 100% of the time.

[Riko_Futatabi]

I know this can be resolved, it's why we have this thread. There are 3 bad routers on my route to server. The address indicates that they are owned by NTT. Also it only seems to be the east coast routers, specifically ones in New York and Seattle, Washington.

This was monitored on Monday at 20:30 GMT.

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                          SkyRouter.Home -    0 |  126 |  126 |    0 |    0 |    1 |    1 |
|                   No response from host -  100 |   26 |    0 |    0 |    0 |    0 |    0 |
|             be365.pr2.hobir.isp.sky.com -    0 |  126 |  126 |   16 |   17 |   26 |   18 |
|     ae-3.r02.londen03.uk.bb.gin.ntt.net -    0 |  126 |  126 |   16 |   17 |   23 |   17 |
|     ae-3.r24.londen12.uk.bb.gin.ntt.net -    0 |  126 |  126 |   16 |   16 |   28 |   17 |
|     ae-5.r24.nycmny01.us.bb.gin.ntt.net -   38 |   51 |   32 |    0 |   82 |   94 |   82 |
|     ae-2.r20.sttlwa01.us.bb.gin.ntt.net -   29 |   59 |   42 |  152 |  155 |  189 |  152 |
|     ae-0.r21.sttlwa01.us.bb.gin.ntt.net -   28 |   62 |   45 |  154 |  155 |  171 |  154 |
|     ae-3.r23.snjsca04.us.bb.gin.ntt.net -    0 |  126 |  126 |  172 |  172 |  184 |  172 |
|    ae-45.r01.snjsca04.us.bb.gin.ntt.net -    0 |  126 |  126 |  180 |  181 |  187 |  181 |
|     ae-1.r00.scrmca02.us.bb.gin.ntt.net -    0 |  126 |  126 |  179 |  179 |  188 |  179 |
|xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net -    0 |  126 |  126 |  183 |  183 |  189 |  184 |
|                           204.2.229.234 -   12 |   87 |   77 |  183 |  183 |  189 |  184 |
|                            204.2.229.10 -    0 |  126 |  126 |  171 |  171 |  186 |  171 |
|________________________________________________|______|______|______|______|______|______|

[Kaspyr]

Type of Issue/Feedback: Getting disconnected with 90002 errors sometimes less than a minute from logging in.
Name of your Internet Service Provider (ISP): Charter
State/Country: Michigan/USA
Date/Time: Started occurring after the server relocation. There doesn't seem to be a specific time of the day.
World Name: Gilgamesh
Frequency: Usually every 2-5 minutes. The longest would be around 10-15 minutes.
Traceroute records

Tracing route to 204.2.229.9 over a maximum of 30 hops

1 3 ms <1 ms 5 ms READYSHARE [192.168.1.1]
2 * * * Request timed out.
3 15 ms 17 ms 14 ms dtr01bycymi-tge-0-2-0-0.bycy.mi.charter.com [96.34.40.109]
4 16 ms 11 ms 12 ms crr01sgnwmi-bue-428.sgnw.mi.charter.com [96.34.35.6]
5 19 ms 22 ms 14 ms bbr01sgnwmi-bue-1.sgnw.mi.charter.com [96.34.2.56]
6 35 ms 24 ms 23 ms be4309.rcr21.dtw04.atlas.cogentco.com [38.122.60.49]
7 23 ms 21 ms 22 ms be2103.ccr42.ord01.atlas.cogentco.com [154.54.6.93]
8 26 ms 22 ms 28 ms be2766.ccr41.ord03.atlas.cogentco.com [154.54.46.178]
9 22 ms 20 ms 21 ms ae-11.r06.chcgil09.us.bb.gin.ntt.net [129.250.9.121]
10 38 ms 23 ms 22 ms ae-1.r21.chcgil09.us.bb.gin.ntt.net [129.250.3.7]
11 139 ms 82 ms 93 ms ae-5.r22.snjsca04.us.bb.gin.ntt.net [129.250.5.17]
12 93 ms 93 ms * ae-40.r02.snjsca04.us.bb.gin.ntt.net [129.250.3.121]
13 91 ms 92 ms 545 ms ae-2.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.33]
14 82 ms 88 ms 80 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
15 85 ms 105 ms 95 ms 204.2.229.234
16 78 ms 80 ms * 204.2.229.9
17 82 ms 82 ms * 204.2.229.9
18 85 ms 77 ms * 204.2.229.9
19 81 ms 78 ms 109 ms 204.2.229.9

Trace complete.

[K3KW4RCHILD]

Following up to report no improvement since my last post:

http://forum.square-enix.com/ffxiv/t...=1#post4463934