Reporting Issues Resulting from the North American Data Center Relocation

[voltheiy]

Type of Issue/Feedback: 220-300 fluctuating ping.
Name of your Internet Service Provider (ISP): Jazztel/Orange
State/Country: Spain
Date/Time: Ever since the relocation.
World Name: Gilgamesh
Frequency: All the time, fluctuating. Mostly during prime time.


I'm aware that being an EU playing I might not have any right to complain, but I would rather not having to move if possible, thank you.

[Legewiel]

Thank you for looking into that, I really appreciate it! ^^

Type of Issue/Feedback: latency went way higher after server move, from 160~180 to 215~250
Name of your Internet Service Provider (ISP): I have two ISPs OI Velox and West
State/Country: Rio de Janeiro/Brazil
Date/Time: Right after the server change to Sacramento
World Name: Behemoth
Frequency: All the Time
Additional Info: It's funny cause on OI Velox the packages goes to New York and have to cross the entire State to arrive in Sacramento, on West it goes through Miami. I were able to reduce my latency to 160~170 by paying yet another service called (NoPing), but unfortunately I didn't find a way to do a traceroute inside it to see which nodes it uses =(

Traceroute to Behemoth IP:
ISP: OI Velox

  1     1 ms    <1 ms    <1 ms  10.0.0.252 
  2    28 ms    27 ms    27 ms  179-192-74-1.user.veloxzone.com.br [179.192.74.1] 
  3    29 ms    29 ms    29 ms  200.164.11.74 
  4   145 ms   151 ms   129 ms  xe-11-0-0.0-bot-rj-rotn-j01.telemar.net.br [200.164.40.72] 
  5     *        *        *     Esgotado o tempo limite do pedido.
  6   153 ms   153 ms   143 ms  100.122.17.173 
  7   173 ms   137 ms   132 ms  ix-xe-10-1-3-1-0.tcore1.NTO-New-York.as6453.net [209.58.26.65] 
  8   143 ms   144 ms   141 ms  if-ae-9-2.tcore1.N75-New-York.as6453.net [63.243.128.122] 
  9   143 ms   130 ms   129 ms  ae-8.r07.nycmny01.us.bb.gin.ntt.net [129.250.9.113] 
 10   155 ms   168 ms   156 ms  ae-2.r24.nycmny01.us.bb.gin.ntt.net [129.250.3.180] 
 11   219 ms   205 ms   206 ms  ae-2.r20.sttlwa01.us.bb.gin.ntt.net [129.250.4.13] 
 12   217 ms   218 ms   205 ms  ae-0.r21.sttlwa01.us.bb.gin.ntt.net [129.250.2.54] 
 13   224 ms   213 ms   210 ms  ae-3.r23.snjsca04.us.bb.gin.ntt.net [129.250.3.124] 
 14   215 ms   227 ms   217 ms  ae-41.r02.snjsca04.us.bb.gin.ntt.net [129.250.6.119] 
 15   217 ms   226 ms   218 ms  ae-2.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.33] 
 16   220 ms   217 ms   229 ms  xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46] 
 17   231 ms   219 ms   227 ms  204.2.229.234 
 18   218 ms   228 ms   227 ms  204.2.229.96

ISP: WEST

  1     1 ms    <1 ms     1 ms  10.0.0.253 
  2     5 ms     3 ms     2 ms  abel.cbf.west.net.br [186.237.43.39] 
  3     8 ms    13 ms     7 ms  46.43.237.186.in-addr.arpa [186.237.43.46] 
  4     7 ms     6 ms     6 ms  49.43.237.186.in-addr.arpa [186.237.43.49] 
  5     8 ms     9 ms     *     186.219.21.101.nqt.com.br [186.219.21.101] 
  6   125 ms   122 ms   125 ms  sl-st51-mia-.sprintlink.net [160.81.69.49] 
  7   125 ms   122 ms   126 ms  144.232.14.217 
  8   125 ms   121 ms   122 ms  ae-13.a01.miamfl02.us.bb.gin.ntt.net [129.250.9.57] 
  9   211 ms   209 ms     *     ae-5.r05.miamfl02.us.bb.gin.ntt.net [129.250.3.166] 
 10   126 ms   123 ms   125 ms  ae-4.r20.miamfl02.us.bb.gin.ntt.net [129.250.2.184] 
 11   146 ms   148 ms   153 ms  ae-4.r23.asbnva02.us.bb.gin.ntt.net [129.250.2.86] 
 12   212 ms   216 ms   212 ms  ae-10.r22.snjsca04.us.bb.gin.ntt.net [129.250.6.237] 
 13   220 ms   220 ms   217 ms  ae-19.r01.snjsca04.us.bb.gin.ntt.net [129.250.3.27] 
 14   217 ms   215 ms   213 ms  ae-1.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.31] 
 15   217 ms   217 ms   221 ms  xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46] 
 16     *      214 ms   214 ms  204.2.229.234 
 17   214 ms   217 ms   217 ms  204.2.229.96

[Dzian]

Type of Issue/Feedback: 220-300 fluctuating ping.
Name of your Internet Service Provider (ISP): Jazztel/Orange
State/Country: Spain
Date/Time: Ever since the relocation.
World Name: Gilgamesh
Frequency: All the time, fluctuating. Mostly during prime time.


I'm aware that being an EU playing I might not have any right to complain, but I would rather not having to move if possible, thank you.

Being in the EU shouldn't make your complaint any less valid. I'm in the UK I play on sargatanas. Have been on that same server even when it was saronia in 1.0.

it'll be the same for lots of people on the legacy servers... expecting them to move to an eu data centre and leave there friends and conncections behind is unacceptable. this is an MMO and as a result of that social connections are a core element..

hoping for an update on this situation soon. it's making a hash out of my ninjutsu mudras on more than a few occasions ive never see nthat bunny so much since they moved the data centre.

[HarleeQuinn]

help needed

ISP: Rogers Cable (Canada) (EST)
Type of Internet Connection: Cable / LAN
Internet Connection Speed: 250Mps / 10Mps
Date & Time: Since SB release (just like after the 2.55 patch)
Frequency: im lucky if i can stay in game long enough to check on my retainers
Character Name: Kitty Hawke
World: Sargatanas
Area and Coordinates: Anyplace
Party or Solo: Either
NPC Name: N/A
Monster Name: N/A
In-Game Time: ALL the time
Steps: log in -- if i'm lucky -- sometimes still on the loading page, next i get the 90,001 or 90,002 error


PC Specs
-=-=-=-=- System Information -=-=-=-=-
Motherboard: MSI A88XM GAMING FM2+ / FM2
Processor: AMD Athlon X4 860K Quad Core Processor 3.70Ghz
Memory: G.Skill 16GB
GPU: MSI GeForce GTX 1060 3GB
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-

I just want to play the game I'm paying for without having to relog every min or so.


*** Could someone from SE please take the time to reply?! what's the use of posting our issues, when there is no one that listens? It is getting frustrating, annoying and disappointing... Thank you ***