Reporting Issues Resulting from the North American Data Center Relocation

[Keleg]

Hello!

- Ping goes up from 190-200ms before migration, to 290-300ms after migration.
- ISP is Movistar (Telefónica).
- From Concepcion, Chile.
- Playing in Faerie server
- Since migration of NA datacenters. It hasn't change till then.
- Tracert

Observation: As you may see in other posts, this is a South America problem with ISPs of the Telefónica Company. Tracert goes to amsterdam before going to US server.

Thanks, I hope you can solve this issue for us.

[Munike]

- Ping goes up from 147-153ms before migration, to 201-205ms after migration.
- ISP: NET Virtua
- Rio de Janeiro / Brazil (South America)
- Since the NA servers migrated.
- Faerie (Aether)
- Frequency: Entire Time
- Tracert

[Lionheart892]

Type of issue/Feedback: My roommate and I are experiencing a lot of latency problem. Before our ping was below 100 now it above 250. In game there a very big delay on receiving info which make everything just stand there. I did everything on my end that I can do but still having issues.
Name of your internet service Provider: Xfinity
Date/Time: Start what the servers was relocated
World name: Goblin
Frequency: All the time when we enter a dungeon, trail, and/or raid.


P.S. Love playing FFXIV

[Kwon]

Hello,

Delay issues

Type of issue/Feedback - Sporadic latency/packet loss. Happens mostly in instance runs such as Gubal Library Hard Mode, Baelsar's Wall during mob pulls. On Wednesday there was a maximum of a 20 second delay during one boss fight which other party members from other servers on the Primal data center. I have tested in on lower level dungeons such as Copperbell Mines, and latency/packet loss spikes do occur but it is around .50-.99 second delays compared to the higher level dungeons. My average ping is 83 ms when I ping the servers. The lag spikes due occur the most during heavy traffic hours such as the evening hours between 5-9 pm CST.
Name of your internet service Provider - Comcast Xfinity
State/Country - Alabama, United States
Date/Time - The spikes happen most frequently during heavy traffic or peak times such as the evening between 5-9 PM CST. I haven't had any issues up until this past Tuesday.
World Name - Behemoth
Frequency - Happens most frequently during peak hours.
Tracert Report

Tracing route to 204.2.229.9 over a maximum of 30 hops

1 11 ms 94 ms 3 ms 10.0.0.1
2 26 ms 11 ms 13 ms 96.120.58.13
3 10 ms 16 ms 44 ms 68.87.161.69
4 20 ms 13 ms 18 ms 162.151.221.166
5 16 ms 45 ms 21 ms 68.85.236.157
6 38 ms 26 ms 30 ms be-33666-cr02.56marietta.ga.ibone.comcast.net [68.86.90.49]
7 37 ms 29 ms 62 ms hu-0-12-0-1-pe03.56marietta.ga.ibone.comcast.net [68.86.88.178]
8 24 ms 41 ms 24 ms 50.242.151.58
9 85 ms 77 ms 87 ms ae-1.r04.atlnga05.us.bb.gin.ntt.net [129.250.5.59]
10 28 ms 31 ms 27 ms ae-4.r21.atlnga05.us.bb.gin.ntt.net [129.250.5.202]
11 37 ms 32 ms 41 ms ae-6.r23.dllstx09.us.bb.gin.ntt.net [129.250.4.116]
12 73 ms 77 ms 72 ms ae-8.r23.snjsca04.us.bb.gin.ntt.net [129.250.4.154]
13 98 ms 102 ms 92 ms ae-45.r01.snjsca04.us.bb.gin.ntt.net [129.250.3.175]
14 94 ms 100 ms 75 ms ae-1.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.31]
15 86 ms 97 ms 75 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
16 76 ms 77 ms 84 ms 204.2.229.234
17 94 ms 88 ms 88 ms 204.2.229.9

[DragonEyeMaru]

Type of Issue/Feedback: my ping went from around 30 to 120ish. its not unplayable but its hard to play properly.
Name of your Internet Service Provider (ISP): attlocal.net
State/Country: south carolina/ USA
Date/Time: after the data-center servers were moved
World Name: Leviathan
Frequency: a few times an hour
trace route:
1 4 ms 3 ms 1 ms homeportal [192.168.1.254]
2 27 ms 31 ms 34 ms 99-184-172-1.lightspeed.clmasc.sbcglobal.net [99.184.172.1]
3 21 ms 24 ms 145 ms 99.175.12.69
4 27 ms 22 ms 31 ms 99.131.77.50
5 24 ms 23 ms 26 ms 12.83.113.137
6 31 ms 31 ms 130 ms 12.122.117.121
7 61 ms 59 ms 57 ms 192.205.36.158
8 113 ms 108 ms 104 ms ae-1.r04.atlnga05.us.bb.gin.ntt.net [129.250.5.59]
9 48 ms 40 ms 44 ms ae-4.r21.atlnga05.us.bb.gin.ntt.net [129.250.5.202]
10 47 ms 46 ms 48 ms ae-6.r23.dllstx09.us.bb.gin.ntt.net [129.250.4.116]
11 88 ms 89 ms 90 ms ae-8.r23.snjsca04.us.bb.gin.ntt.net [129.250.4.154]
12 106 ms 164 ms 91 ms ae-45.r01.snjsca04.us.bb.gin.ntt.net [129.250.3.175]
13 90 ms 89 ms 94 ms ae-1.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.31]
14 91 ms 95 ms 98 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
15 90 ms * 90 ms 204.2.229.234
16 90 ms 103 ms 90 ms 204.2.229.100

[SGAllaria]

Type of Issue/Feedback: Ping went down to 55~ ping. Large increase to lag spikes. Some last only half a second and some take me out of fights for 5-8 seconds. I've checked the router and have monitored my Resource Monitor for disturbances both in CPU and Network windows and nothing stood out.
Name of your Internet Service Provider (ISP): Century Link
State/Country: Phoenix, AZ
Date/Time: It seems to be a constant occurrence throughout the day. Early morning, High traffic times, and late at night all seem to have the problem.
World Name: Exodus, Primal
Frequency: Frequently. Sometimes multiple in a minute during fights. Sometimes a few minutes in between. Guaranteed to happen multiple times during a trial, raid, or dungeon. Can be seen in towns.
Traceroute records

C:\Users\Allaria>CLIP | tracert 204.2.229.10

Tracing route to 204.2.229.10 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms modem.Home [192.168.0.1]
2 20 ms 19 ms 21 ms phnx-dsl-gw66.phnx.qwest.net [67.40.227.66]
3 21 ms 20 ms 20 ms phnx-agw1.inet.qwest.net [75.160.238.9]
4 37 ms 37 ms 37 ms sjp-brdr-04.inet.qwest.net [67.14.34.42]
5 38 ms 37 ms 38 ms 63.146.27.214
6 42 ms 42 ms 42 ms ae-1.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.31]
7 42 ms 42 ms 42 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
8 42 ms 42 ms * 204.2.229.234
9 42 ms 42 ms 41 ms 204.2.229.10

Trace complete.

C:\Users\Allaria>tracert 204.2.229.10

Tracing route to 204.2.229.10 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms modem.Home [192.168.0.1]
2 20 ms 20 ms 21 ms phnx-dsl-gw66.phnx.qwest.net [67.40.227.66]
3 20 ms 19 ms 20 ms phnx-agw1.inet.qwest.net [75.160.238.9]
4 38 ms 37 ms 37 ms sjp-brdr-04.inet.qwest.net [67.14.34.42]
5 37 ms 37 ms 37 ms 63.146.27.214
6 42 ms 41 ms 43 ms ae-1.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.31]
7 43 ms 42 ms 42 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
8 42 ms * * 204.2.229.234
9 42 ms 42 ms 42 ms 204.2.229.10

[FeelingSun]

Type of Issue/Feedback: Constant packet loss and higher ping
ISP: Telefonica Chile S.A.
State/Country: Santiago/Chile
Date/Time: Everyday since Migration
World Name: Hyperion
Frequency: night time
Traceroute records:

C:\Users\-- >tracert 204.2.229.9

Traza a 204.2.229.9 sobre caminos de 30 saltos como máximo.

1 2 ms 13 ms 2 ms dsldevice.iptv.microsoft.com [192.168.1.1]
2 5 ms 13 ms 4 ms 10.50.1.113
3 6 ms 15 ms 6 ms 10.50.1.122
4 7 ms 22 ms 6 ms grtvapem2-xe6-1-11-0.net.telefonicaglobalsolutions.com [216.184.112.244]
5 100 ms 101 ms 100 ms 94.142.118.221
6 127 ms 127 ms 127 ms 5.53.7.97
7 221 ms 224 ms 224 ms 213.140.35.213
8 220 ms 219 ms 219 ms 5.53.3.18
9 243 ms 245 ms 246 ms ae1-0-ntt-grtamstc1.net.telefonicaglobalsolutions.com [213.140.53.97]
10 256 ms 238 ms 227 ms ae-4.r25.amstnl02.nl.bb.gin.ntt.net [129.250.2.146]
11 225 ms 226 ms 224 ms ae-5.r23.asbnva02.us.bb.gin.ntt.net [129.250.6.162]
12 * 279 ms 267 ms ae-10.r22.snjsca04.us.bb.gin.ntt.net [129.250.6.237]
13 272 ms 271 ms 271 ms ae-19.r01.snjsca04.us.bb.gin.ntt.net [129.250.3.27]
14 272 ms 272 ms 272 ms ae-1.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.31]
15 273 ms 272 ms 273 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
16 273 ms 273 ms 273 ms 204.2.229.234
17 276 ms 275 ms 284 ms 204.2.229.9

Traza completa.

[Keara]

Type of Issue/ Feedback:Constant disconnects from game, ping double from below 100 to up over 130.
Name of your Internet Service Provider (ISP): Eastlink
State/Country: Nova Scotia, Canada
Date/Time: Since the server migration
World Name: Ultros
Frequency: Several times a session. Averages out to about once an hour

Tracert:

Tracing route to 204.2.229.9 over a maximum of 30 hops

1 6 ms 8 ms 8 ms 192.168.0.1
2 13 ms 19 ms 28 ms 10.86.0.1
3 16 ms 21 ms 15 ms blk-212-127-173.eastlink.ca [173.212.127.173]
4 20 ms 28 ms 25 ms ns-hlfx-dr002.ns.eastlink.ca [173.212.127.41]
5 30 ms 29 ms 29 ms ns-hlfx-br002.ns.eastlink.ca [24.215.102.221]
6 36 ms 45 ms 26 ms ix-xe-3-2-0-0.tcore1.W6C-Montreal.as6453.net [66.198.96.29]
7 48 ms 48 ms 58 ms if-ae-5-2.tcore1.MTT-Montreal.as6453.net [64.86.31.5]
8 46 ms 110 ms 47 ms if-ae-0-2.tcore2.MTT-Montreal.as6453.net [216.6.115.90]
9 44 ms 49 ms 49 ms if-ae-5-2.tcore2.N0V-New-York.as6453.net [64.86.226.58]
10 46 ms 48 ms 49 ms if-ae-2-2.tcore1.N0V-New-York.as6453.net [216.6.90.21]
11 47 ms 47 ms 58 ms if-ae-7-2.tcore1.NTO-New-York.as6453.net [63.243.128.141]
12 45 ms 40 ms 48 ms if-ae-9-2.tcore1.N75-New-York.as6453.net [63.243.128.122]
13 44 ms 49 ms 50 ms ae-8.r07.nycmny01.us.bb.gin.ntt.net [129.250.9.113]
14 48 ms 41 ms 39 ms ae-2.r24.nycmny01.us.bb.gin.ntt.net [129.250.3.180]
15 99 ms 109 ms 100 ms ae-2.r20.sttlwa01.us.bb.gin.ntt.net [129.250.4.13]
16 127 ms 108 ms 99 ms ae-0.r21.sttlwa01.us.bb.gin.ntt.net [129.250.2.54]
17 117 ms 120 ms 118 ms ae-3.r23.snjsca04.us.bb.gin.ntt.net [129.250.3.124]
18 126 ms 128 ms 130 ms ae-41.r02.snjsca04.us.bb.gin.ntt.net [129.250.6.119]
19 125 ms 130 ms 129 ms ae-2.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.33]
20 126 ms 128 ms 128 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
21 * 125 ms 128 ms 204.2.229.234
22 123 ms 130 ms 128 ms 204.2.229.9

Trace complete.

Ping Data:

Pinging 204.2.229.9 with 32 bytes of data:
Reply from 204.2.229.9: bytes=32 time=129ms TTL=52
Reply from 204.2.229.9: bytes=32 time=157ms TTL=52
Reply from 204.2.229.9: bytes=32 time=125ms TTL=52
Reply from 204.2.229.9: bytes=32 time=124ms TTL=52

Ping statistics for 204.2.229.9:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 124ms, Maximum = 157ms, Average = 133ms

[ClammyHands]

Inconsistent ping, averaging at about 110-120, but with jumps from 90 to 210
Spectrum (Time Warner Cable)
Queens, NYC
Started with the server move, has been constant since
Faerie
Constant
1 6 ms 7 ms 8 ms 192.168.0.1
2 24 ms 21 ms 20 ms 142.254.165.65
3 20 ms 23 ms 16 ms 68.173.201.28
4 23 ms 19 ms 18 ms agg102.nyclnyrg01r.nyc.rr.com [68.173.198.120]
5 27 ms 29 ms 38 ms 66.109.3.224
6 20 ms 23 ms 29 ms 0.ae1.pr0.nyc30.tbone.rr.com [66.109.6.161]
7 19 ms 23 ms 27 ms 207.239.16.25
8 26 ms 28 ms 16 ms 216.156.16.128.ptr.us.xo.net [216.156.16.128]
9 21 ms 22 ms 23 ms 216.156.16.131.ptr.us.xo.net [216.156.16.131]
10 26 ms 28 ms 26 ms 206.111.13.193.ptr.us.xo.net [206.111.13.193]
11 27 ms 21 ms 22 ms ae-2.r24.nycmny01.us.bb.gin.ntt.net [129.250.3.180]
12 97 ms 91 ms 129 ms ae-2.r20.sttlwa01.us.bb.gin.ntt.net [129.250.4.13]
13 95 ms 90 ms 123 ms ae-0.r21.sttlwa01.us.bb.gin.ntt.net [129.250.2.54]
14 103 ms 113 ms 101 ms ae-3.r23.snjsca04.us.bb.gin.ntt.net [129.250.3.124]
15 110 ms 118 ms 109 ms ae-45.r01.snjsca04.us.bb.gin.ntt.net [129.250.3.175]
16 104 ms 115 ms 104 ms ae-1.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.31]
17 107 ms 109 ms 100 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
18 158 ms 110 ms 108 ms 204.2.229.234
19 106 ms 99 ms 99 ms 204.2.229.85

I feel as though the issue is with my ISP, rather than of the server move, even if I would see an increase in ping with the move to the west coast.

[ArtesiaWrynne]

I want to point out that I literally made an account for the forums just to post here because its so absurd and affects my ability to play and enjoy the game to such an extent. If I'm having to pay a monthly fee to play the game, I expect the game to play flawlessly

Type of Issue/Feedback: FAR increased general ping from a steady 21ms to the old server, now to 95-110 with spikes over 130. In standard context I can no longer play many jobs I enjoy to my standards due to the inability to double weave without massive GCD clipping and generally sluggish response, or swiftcast/sharpcast not affecting my next spell occasionally even after the buff has been sitting on my bar for several seconds. At worst I can't play anything at all due to long periods of time where I can actually take no actions whatsoever. Examples on BLM I will activate enochian and it will not take effect ever, or I will be unable to cast any spells (everything greyed out) even though I look at my MP bar and I have way more than enough MP to cast anything. On monk I've had situations where I have hit GCDs 6 times in a row, watched the animation start up and GCD timer start and then have it be cancelled into absolutely no action 6 times in a row. No oGCD use or anything to cause canceling of the skill either, it just stops for no reason. These are things that used to happen when I was currently getting d/ced off the game, now they just happen constantly on a daily basis without a d/c just due to huge ping spikes and packet loss.

Name of your Internet Service Provider (ISP): RCN Cable

State/Country: Pennsylvania, USA

Date/Time: Started happening immediately upon server move.

World Name: Leviathan

Frequency: Effects are present constantly and the ping spikes and such seem to happen with no real reason or timing I can never tell when I will just not be able to play the game. Seems more frequent during prime time 5PM-10PM EST but can happen any time.

Traceroute records https://gyazo.com/97f2569f2c60a41fbbf5c851fcaa0a4c
Just one traceroute I ran for this purpose. By far not the worst one I've seen, but shows enough for this purpose. Huge ping variance in NTT's own node structure, it is not due to my ISP but rather apparent instability in the routing right next to the data centers.

I literally get better, more stable connection to EU servers now than the servers in my own country. There is something EXTREMELY wrong with that. I'm honestly holding off on pre-ordering Stormblood to see if this gets resolved because I can only see this getting even worse when the servers are flooded versus now when everything is relatively dead. I just can't see spending a bunch of money when I won't even be able to play the game properly.