Reporting Issues Resulting from the North American Data Center Relocation

[BernAlmasy]

Hello!

Type of Issue/Feedback: latency went way higher after server move, from 140 to 250
Name of your Internet Service Provider (ISP): Net Virtua
State/Country: Sao Paulo / Brasil
Date/Time: Entire time
World Name: Behemoth
Frequency: Entire time

[Rhundas]

Type of Issue/Feedback: Ping up to 160-220ms from 90-120ms
Name of your Internet Service Provider (ISP): BT Global Services
State/Country: England
Date/Time: Since the relocation
World Name: Balmung
Frequency: At all times
Traceroute records

Unlikely that this is indicative of any issues since higher ping is to be expected from the EU now, but no harm in providing feedback.

[Keleg]

Hello!

- Ping goes up from 190-200ms before migration, to 290-300ms after migration.
- ISP is Movistar (Telefónica).
- From Concepcion, Chile.
- Playing in Faerie server
- Since migration of NA datacenters. It hasn't change till then.
- Tracert

Observation: As you may see in other posts, this is a South America problem with ISPs of the Telefónica Company. Tracert goes to amsterdam before going to US server.

Thanks, I hope you can solve this issue for us.

[Munike]

- Ping goes up from 147-153ms before migration, to 201-205ms after migration.
- ISP: NET Virtua
- Rio de Janeiro / Brazil (South America)
- Since the NA servers migrated.
- Faerie (Aether)
- Frequency: Entire Time
- Tracert

[Lionheart892]

Type of issue/Feedback: My roommate and I are experiencing a lot of latency problem. Before our ping was below 100 now it above 250. In game there a very big delay on receiving info which make everything just stand there. I did everything on my end that I can do but still having issues.
Name of your internet service Provider: Xfinity
Date/Time: Start what the servers was relocated
World name: Goblin
Frequency: All the time when we enter a dungeon, trail, and/or raid.


P.S. Love playing FFXIV

[Kwon]

Hello,

Delay issues

Type of issue/Feedback - Sporadic latency/packet loss. Happens mostly in instance runs such as Gubal Library Hard Mode, Baelsar's Wall during mob pulls. On Wednesday there was a maximum of a 20 second delay during one boss fight which other party members from other servers on the Primal data center. I have tested in on lower level dungeons such as Copperbell Mines, and latency/packet loss spikes do occur but it is around .50-.99 second delays compared to the higher level dungeons. My average ping is 83 ms when I ping the servers. The lag spikes due occur the most during heavy traffic hours such as the evening hours between 5-9 pm CST.
Name of your internet service Provider - Comcast Xfinity
State/Country - Alabama, United States
Date/Time - The spikes happen most frequently during heavy traffic or peak times such as the evening between 5-9 PM CST. I haven't had any issues up until this past Tuesday.
World Name - Behemoth
Frequency - Happens most frequently during peak hours.
Tracert Report

Tracing route to 204.2.229.9 over a maximum of 30 hops

1 11 ms 94 ms 3 ms 10.0.0.1
2 26 ms 11 ms 13 ms 96.120.58.13
3 10 ms 16 ms 44 ms 68.87.161.69
4 20 ms 13 ms 18 ms 162.151.221.166
5 16 ms 45 ms 21 ms 68.85.236.157
6 38 ms 26 ms 30 ms be-33666-cr02.56marietta.ga.ibone.comcast.net [68.86.90.49]
7 37 ms 29 ms 62 ms hu-0-12-0-1-pe03.56marietta.ga.ibone.comcast.net [68.86.88.178]
8 24 ms 41 ms 24 ms 50.242.151.58
9 85 ms 77 ms 87 ms ae-1.r04.atlnga05.us.bb.gin.ntt.net [129.250.5.59]
10 28 ms 31 ms 27 ms ae-4.r21.atlnga05.us.bb.gin.ntt.net [129.250.5.202]
11 37 ms 32 ms 41 ms ae-6.r23.dllstx09.us.bb.gin.ntt.net [129.250.4.116]
12 73 ms 77 ms 72 ms ae-8.r23.snjsca04.us.bb.gin.ntt.net [129.250.4.154]
13 98 ms 102 ms 92 ms ae-45.r01.snjsca04.us.bb.gin.ntt.net [129.250.3.175]
14 94 ms 100 ms 75 ms ae-1.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.31]
15 86 ms 97 ms 75 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
16 76 ms 77 ms 84 ms 204.2.229.234
17 94 ms 88 ms 88 ms 204.2.229.9

[DragonEyeMaru]

Type of Issue/Feedback: my ping went from around 30 to 120ish. its not unplayable but its hard to play properly.
Name of your Internet Service Provider (ISP): attlocal.net
State/Country: south carolina/ USA
Date/Time: after the data-center servers were moved
World Name: Leviathan
Frequency: a few times an hour
trace route:
1 4 ms 3 ms 1 ms homeportal [192.168.1.254]
2 27 ms 31 ms 34 ms 99-184-172-1.lightspeed.clmasc.sbcglobal.net [99.184.172.1]
3 21 ms 24 ms 145 ms 99.175.12.69
4 27 ms 22 ms 31 ms 99.131.77.50
5 24 ms 23 ms 26 ms 12.83.113.137
6 31 ms 31 ms 130 ms 12.122.117.121
7 61 ms 59 ms 57 ms 192.205.36.158
8 113 ms 108 ms 104 ms ae-1.r04.atlnga05.us.bb.gin.ntt.net [129.250.5.59]
9 48 ms 40 ms 44 ms ae-4.r21.atlnga05.us.bb.gin.ntt.net [129.250.5.202]
10 47 ms 46 ms 48 ms ae-6.r23.dllstx09.us.bb.gin.ntt.net [129.250.4.116]
11 88 ms 89 ms 90 ms ae-8.r23.snjsca04.us.bb.gin.ntt.net [129.250.4.154]
12 106 ms 164 ms 91 ms ae-45.r01.snjsca04.us.bb.gin.ntt.net [129.250.3.175]
13 90 ms 89 ms 94 ms ae-1.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.31]
14 91 ms 95 ms 98 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
15 90 ms * 90 ms 204.2.229.234
16 90 ms 103 ms 90 ms 204.2.229.100

[SGAllaria]

Type of Issue/Feedback: Ping went down to 55~ ping. Large increase to lag spikes. Some last only half a second and some take me out of fights for 5-8 seconds. I've checked the router and have monitored my Resource Monitor for disturbances both in CPU and Network windows and nothing stood out.
Name of your Internet Service Provider (ISP): Century Link
State/Country: Phoenix, AZ
Date/Time: It seems to be a constant occurrence throughout the day. Early morning, High traffic times, and late at night all seem to have the problem.
World Name: Exodus, Primal
Frequency: Frequently. Sometimes multiple in a minute during fights. Sometimes a few minutes in between. Guaranteed to happen multiple times during a trial, raid, or dungeon. Can be seen in towns.
Traceroute records

C:\Users\Allaria>CLIP | tracert 204.2.229.10

Tracing route to 204.2.229.10 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms modem.Home [192.168.0.1]
2 20 ms 19 ms 21 ms phnx-dsl-gw66.phnx.qwest.net [67.40.227.66]
3 21 ms 20 ms 20 ms phnx-agw1.inet.qwest.net [75.160.238.9]
4 37 ms 37 ms 37 ms sjp-brdr-04.inet.qwest.net [67.14.34.42]
5 38 ms 37 ms 38 ms 63.146.27.214
6 42 ms 42 ms 42 ms ae-1.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.31]
7 42 ms 42 ms 42 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
8 42 ms 42 ms * 204.2.229.234
9 42 ms 42 ms 41 ms 204.2.229.10

Trace complete.

C:\Users\Allaria>tracert 204.2.229.10

Tracing route to 204.2.229.10 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms modem.Home [192.168.0.1]
2 20 ms 20 ms 21 ms phnx-dsl-gw66.phnx.qwest.net [67.40.227.66]
3 20 ms 19 ms 20 ms phnx-agw1.inet.qwest.net [75.160.238.9]
4 38 ms 37 ms 37 ms sjp-brdr-04.inet.qwest.net [67.14.34.42]
5 37 ms 37 ms 37 ms 63.146.27.214
6 42 ms 41 ms 43 ms ae-1.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.31]
7 43 ms 42 ms 42 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
8 42 ms * * 204.2.229.234
9 42 ms 42 ms 42 ms 204.2.229.10

[FeelingSun]

Type of Issue/Feedback: Constant packet loss and higher ping
ISP: Telefonica Chile S.A.
State/Country: Santiago/Chile
Date/Time: Everyday since Migration
World Name: Hyperion
Frequency: night time
Traceroute records:

C:\Users\-- >tracert 204.2.229.9

Traza a 204.2.229.9 sobre caminos de 30 saltos como máximo.

1 2 ms 13 ms 2 ms dsldevice.iptv.microsoft.com [192.168.1.1]
2 5 ms 13 ms 4 ms 10.50.1.113
3 6 ms 15 ms 6 ms 10.50.1.122
4 7 ms 22 ms 6 ms grtvapem2-xe6-1-11-0.net.telefonicaglobalsolutions.com [216.184.112.244]
5 100 ms 101 ms 100 ms 94.142.118.221
6 127 ms 127 ms 127 ms 5.53.7.97
7 221 ms 224 ms 224 ms 213.140.35.213
8 220 ms 219 ms 219 ms 5.53.3.18
9 243 ms 245 ms 246 ms ae1-0-ntt-grtamstc1.net.telefonicaglobalsolutions.com [213.140.53.97]
10 256 ms 238 ms 227 ms ae-4.r25.amstnl02.nl.bb.gin.ntt.net [129.250.2.146]
11 225 ms 226 ms 224 ms ae-5.r23.asbnva02.us.bb.gin.ntt.net [129.250.6.162]
12 * 279 ms 267 ms ae-10.r22.snjsca04.us.bb.gin.ntt.net [129.250.6.237]
13 272 ms 271 ms 271 ms ae-19.r01.snjsca04.us.bb.gin.ntt.net [129.250.3.27]
14 272 ms 272 ms 272 ms ae-1.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.31]
15 273 ms 272 ms 273 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
16 273 ms 273 ms 273 ms 204.2.229.234
17 276 ms 275 ms 284 ms 204.2.229.9

Traza completa.

[Keara]

Type of Issue/ Feedback:Constant disconnects from game, ping double from below 100 to up over 130.
Name of your Internet Service Provider (ISP): Eastlink
State/Country: Nova Scotia, Canada
Date/Time: Since the server migration
World Name: Ultros
Frequency: Several times a session. Averages out to about once an hour

Tracert:

Tracing route to 204.2.229.9 over a maximum of 30 hops

1 6 ms 8 ms 8 ms 192.168.0.1
2 13 ms 19 ms 28 ms 10.86.0.1
3 16 ms 21 ms 15 ms blk-212-127-173.eastlink.ca [173.212.127.173]
4 20 ms 28 ms 25 ms ns-hlfx-dr002.ns.eastlink.ca [173.212.127.41]
5 30 ms 29 ms 29 ms ns-hlfx-br002.ns.eastlink.ca [24.215.102.221]
6 36 ms 45 ms 26 ms ix-xe-3-2-0-0.tcore1.W6C-Montreal.as6453.net [66.198.96.29]
7 48 ms 48 ms 58 ms if-ae-5-2.tcore1.MTT-Montreal.as6453.net [64.86.31.5]
8 46 ms 110 ms 47 ms if-ae-0-2.tcore2.MTT-Montreal.as6453.net [216.6.115.90]
9 44 ms 49 ms 49 ms if-ae-5-2.tcore2.N0V-New-York.as6453.net [64.86.226.58]
10 46 ms 48 ms 49 ms if-ae-2-2.tcore1.N0V-New-York.as6453.net [216.6.90.21]
11 47 ms 47 ms 58 ms if-ae-7-2.tcore1.NTO-New-York.as6453.net [63.243.128.141]
12 45 ms 40 ms 48 ms if-ae-9-2.tcore1.N75-New-York.as6453.net [63.243.128.122]
13 44 ms 49 ms 50 ms ae-8.r07.nycmny01.us.bb.gin.ntt.net [129.250.9.113]
14 48 ms 41 ms 39 ms ae-2.r24.nycmny01.us.bb.gin.ntt.net [129.250.3.180]
15 99 ms 109 ms 100 ms ae-2.r20.sttlwa01.us.bb.gin.ntt.net [129.250.4.13]
16 127 ms 108 ms 99 ms ae-0.r21.sttlwa01.us.bb.gin.ntt.net [129.250.2.54]
17 117 ms 120 ms 118 ms ae-3.r23.snjsca04.us.bb.gin.ntt.net [129.250.3.124]
18 126 ms 128 ms 130 ms ae-41.r02.snjsca04.us.bb.gin.ntt.net [129.250.6.119]
19 125 ms 130 ms 129 ms ae-2.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.33]
20 126 ms 128 ms 128 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
21 * 125 ms 128 ms 204.2.229.234
22 123 ms 130 ms 128 ms 204.2.229.9

Trace complete.

Ping Data:

Pinging 204.2.229.9 with 32 bytes of data:
Reply from 204.2.229.9: bytes=32 time=129ms TTL=52
Reply from 204.2.229.9: bytes=32 time=157ms TTL=52
Reply from 204.2.229.9: bytes=32 time=125ms TTL=52
Reply from 204.2.229.9: bytes=32 time=124ms TTL=52

Ping statistics for 204.2.229.9:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 124ms, Maximum = 157ms, Average = 133ms