Type of Issue/Feedback: Severe lag, resulting in lost Hearts and/or Enochian, rubberbanding and other general lag-related issues along with occasional disconnects. Traceroutes seem fine up until I hit ntt.net at which point they go to 110ms or more. My route seems to go to NYC > Seattle Washington > San Jose California > Sacramento

Name of your Internet Service Provider (ISP): WideOpenWest
State/Country:Ohio
Date/Time: Late June. Tends to occur more during evening and overnight hours.
World Name: Zalera
Frequency: Very often and for extended periods
Traceroute record:

Code:
Tracing route to 204.2.229.9 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  RT-AC3200-B9D0 [192.168.1.1]
  2     8 ms     9 ms     9 ms  d28-23-1-194.dim.wideopenwest.com [23.28.194.1]
  3    13 ms    13 ms    15 ms  dynamic-76-73-195-133.knology.net [76.73.195.133]
  4    13 ms    12 ms     *     user-24-214-131-152.knology.net [24.214.131.152]
  5    27 ms    28 ms    26 ms  dynamic-75-76-35-85.knology.net [75.76.35.85]
  6    27 ms    24 ms    25 ms  dynamic-75-76-35-105.knology.net [75.76.35.105]
  7   134 ms   135 ms   122 ms  ae-53.r08.nycmny01.us.bb.gin.ntt.net [129.250.194.81]
  8   129 ms   115 ms   109 ms  ae-3.r24.nycmny01.us.bb.gin.ntt.net [129.250.5.61]
  9   175 ms   175 ms   184 ms  ae-2.r20.sttlwa01.us.bb.gin.ntt.net [129.250.4.13]
 10   181 ms   179 ms   169 ms  ae-0.r21.sttlwa01.us.bb.gin.ntt.net [129.250.2.54]
 11   201 ms   191 ms   181 ms  ae-3.r23.snjsca04.us.bb.gin.ntt.net [129.250.3.124]
 12   199 ms     *        *     ae-41.r02.snjsca04.us.bb.gin.ntt.net [129.250.6.119]
 13     *      194 ms   200 ms  ae-2.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.33]
 14   184 ms   189 ms   195 ms  xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
 15   189 ms   192 ms     *     204.2.229.234
 16   219 ms   196 ms   205 ms  204.2.229.9