Reporting Issues Resulting from the North American Data Center Relocation

[Zhexos]

Thank you for all the feedback regarding the North American Data Center move so far!

We understand that stable access and responsiveness are very important for enjoying your time spent in FINAL FANTASY XIV. We'll be doing our best to alleviate specific ISP-related issues or routing problems to ensure that your gameplay experience is positive. To achieve this, we'd like to gather feedback specifically from users encountering any issues related to the data center move in this thread so that we can investigate.

Please note that this thread is for players accessing the NA Data Center.

In order to assist us in investigating these concerns as efficiently as possible, please keep all comments in this thread specific to problems you may be encountering post NA Data Center move (taking place after May 17th, 2017).

How To Report Your Concern:
When reporting your issue in this thread, please make sure to provide the following information.

• Type of Issue/Feedback: (What type of issue are you encountering? Be as detailed as possible!)
• Name of your Internet Service Provider (ISP):
• State/Country:
• Date/Time: (When did the issue start happening, at what specific times does this issue arise, if any.)
• World Name:
• Frequency: (How often does the issue occur?)
• Traceroute records (optional) (Learn how to generate traceroute record)

We greatly appreciate your assistance!

[Bariaus]

Hello,

- Ping goes up from 180ms before migration, to 300ms after migration.
- Movistar (Telefónica).
- Santiago, Chile.
- Brynhildr.
- Since migration of NA datacenters. Constant and so far no fluctuations.
- Tracert before migration
- Tracert post migration

Quick observation: This is happening in all South America with ISPs related to the company named Telefónica in South America and Spain. Tracert hops pre and post migration leads to Spain, the difference now on the +120ms average is the jumps it now makes on Spain, France, Spain, Netherlands. All of em with ms increment. Pre migration it was only Spain and with no ms increment hops inside this country.

Thank you.

[Akross]

Hello,

- Ping goes up from 180ms before migration, to 300ms after migration.
- Movistar (Telefónica).
- Santiago, Chile.
- Brynhildr.
- Since migration of NA datacenters. Constant and so far no fluctuations.
- Tracert before migration
- Tracert post migration

Quick observation: This is happening in all South America with ISPs related to the company named Telefónica in South America and Spain. Tracert hops pre and post migration leads to Spain, the difference now on the +120ms average is the jumps it now makes on Spain, France, Spain, Netherlands. All of em with ms increment. Pre migration it was only Spain and with no ms increment hops inside this country.

Thank you.

it happens to me exactly as you said in your observations

[BernAlmasy]

Hello!

Type of Issue/Feedback: latency went way higher after server move, from 140 to 250
Name of your Internet Service Provider (ISP): Net Virtua
State/Country: Sao Paulo / Brasil
Date/Time: Entire time
World Name: Behemoth
Frequency: Entire time

[Rhundas]

Type of Issue/Feedback: Ping up to 160-220ms from 90-120ms
Name of your Internet Service Provider (ISP): BT Global Services
State/Country: England
Date/Time: Since the relocation
World Name: Balmung
Frequency: At all times
Traceroute records

Unlikely that this is indicative of any issues since higher ping is to be expected from the EU now, but no harm in providing feedback.

[Keleg]

Hello!

- Ping goes up from 190-200ms before migration, to 290-300ms after migration.
- ISP is Movistar (Telefónica).
- From Concepcion, Chile.
- Playing in Faerie server
- Since migration of NA datacenters. It hasn't change till then.
- Tracert

Observation: As you may see in other posts, this is a South America problem with ISPs of the Telefónica Company. Tracert goes to amsterdam before going to US server.

Thanks, I hope you can solve this issue for us.

[Munike]

- Ping goes up from 147-153ms before migration, to 201-205ms after migration.
- ISP: NET Virtua
- Rio de Janeiro / Brazil (South America)
- Since the NA servers migrated.
- Faerie (Aether)
- Frequency: Entire Time
- Tracert

[Lionheart892]

Type of issue/Feedback: My roommate and I are experiencing a lot of latency problem. Before our ping was below 100 now it above 250. In game there a very big delay on receiving info which make everything just stand there. I did everything on my end that I can do but still having issues.
Name of your internet service Provider: Xfinity
Date/Time: Start what the servers was relocated
World name: Goblin
Frequency: All the time when we enter a dungeon, trail, and/or raid.


P.S. Love playing FFXIV

[Kwon]

Hello,

Delay issues

Type of issue/Feedback - Sporadic latency/packet loss. Happens mostly in instance runs such as Gubal Library Hard Mode, Baelsar's Wall during mob pulls. On Wednesday there was a maximum of a 20 second delay during one boss fight which other party members from other servers on the Primal data center. I have tested in on lower level dungeons such as Copperbell Mines, and latency/packet loss spikes do occur but it is around .50-.99 second delays compared to the higher level dungeons. My average ping is 83 ms when I ping the servers. The lag spikes due occur the most during heavy traffic hours such as the evening hours between 5-9 pm CST.
Name of your internet service Provider - Comcast Xfinity
State/Country - Alabama, United States
Date/Time - The spikes happen most frequently during heavy traffic or peak times such as the evening between 5-9 PM CST. I haven't had any issues up until this past Tuesday.
World Name - Behemoth
Frequency - Happens most frequently during peak hours.
Tracert Report

Tracing route to 204.2.229.9 over a maximum of 30 hops

1 11 ms 94 ms 3 ms 10.0.0.1
2 26 ms 11 ms 13 ms 96.120.58.13
3 10 ms 16 ms 44 ms 68.87.161.69
4 20 ms 13 ms 18 ms 162.151.221.166
5 16 ms 45 ms 21 ms 68.85.236.157
6 38 ms 26 ms 30 ms be-33666-cr02.56marietta.ga.ibone.comcast.net [68.86.90.49]
7 37 ms 29 ms 62 ms hu-0-12-0-1-pe03.56marietta.ga.ibone.comcast.net [68.86.88.178]
8 24 ms 41 ms 24 ms 50.242.151.58
9 85 ms 77 ms 87 ms ae-1.r04.atlnga05.us.bb.gin.ntt.net [129.250.5.59]
10 28 ms 31 ms 27 ms ae-4.r21.atlnga05.us.bb.gin.ntt.net [129.250.5.202]
11 37 ms 32 ms 41 ms ae-6.r23.dllstx09.us.bb.gin.ntt.net [129.250.4.116]
12 73 ms 77 ms 72 ms ae-8.r23.snjsca04.us.bb.gin.ntt.net [129.250.4.154]
13 98 ms 102 ms 92 ms ae-45.r01.snjsca04.us.bb.gin.ntt.net [129.250.3.175]
14 94 ms 100 ms 75 ms ae-1.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.31]
15 86 ms 97 ms 75 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
16 76 ms 77 ms 84 ms 204.2.229.234
17 94 ms 88 ms 88 ms 204.2.229.9

[DragonEyeMaru]

Type of Issue/Feedback: my ping went from around 30 to 120ish. its not unplayable but its hard to play properly.
Name of your Internet Service Provider (ISP): attlocal.net
State/Country: south carolina/ USA
Date/Time: after the data-center servers were moved
World Name: Leviathan
Frequency: a few times an hour
trace route:
1 4 ms 3 ms 1 ms homeportal [192.168.1.254]
2 27 ms 31 ms 34 ms 99-184-172-1.lightspeed.clmasc.sbcglobal.net [99.184.172.1]
3 21 ms 24 ms 145 ms 99.175.12.69
4 27 ms 22 ms 31 ms 99.131.77.50
5 24 ms 23 ms 26 ms 12.83.113.137
6 31 ms 31 ms 130 ms 12.122.117.121
7 61 ms 59 ms 57 ms 192.205.36.158
8 113 ms 108 ms 104 ms ae-1.r04.atlnga05.us.bb.gin.ntt.net [129.250.5.59]
9 48 ms 40 ms 44 ms ae-4.r21.atlnga05.us.bb.gin.ntt.net [129.250.5.202]
10 47 ms 46 ms 48 ms ae-6.r23.dllstx09.us.bb.gin.ntt.net [129.250.4.116]
11 88 ms 89 ms 90 ms ae-8.r23.snjsca04.us.bb.gin.ntt.net [129.250.4.154]
12 106 ms 164 ms 91 ms ae-45.r01.snjsca04.us.bb.gin.ntt.net [129.250.3.175]
13 90 ms 89 ms 94 ms ae-1.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.31]
14 91 ms 95 ms 98 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
15 90 ms * 90 ms 204.2.229.234
16 90 ms 103 ms 90 ms 204.2.229.100