Reporting Issues Resulting from the North American Data Center Relocation

[Kyouki]

Type of Issue/Feedback: Ping went up from 100-110 to 200-230 (PingPlotter Traceroute shows ~170, but Windows Ressourse Monitor says 200+). Actions not executing, dialog windows (retainer, MB, NPC's) take long to respond (i can almost count to 3 before something happens), zoning takes for ever.

Name of your Internet Service Provider (ISP): Vodafone Kabel Deutschland
State/Country: Germany
Date/Time: Since the server moved
World Name: Goblin
Frequency: All day long. But during EU prime time (~7-11 GMT+1) it is the worst.

Traceroute records after the move:

3,ip5886ba66.dynamic.kabel-deutschland.de,88.134.186.102
4,ip5886bb00.dynamic.kabel-deutschland.de,88.134.187.0
5,ip5886cb80.static.kabel-deutschland.de,88.134.203.128
6,ip5886ebd7.static.kabel-deutschland.de,88.134.235.215
7,ae8-100-xcr1.hac.cw.net,195.10.62.5
8,ae5-xcr1.ham.cw.net,195.2.24.181
9,ae4-xcr2.amd.cw.net,195.2.9.38
10,ae1-xcr1.att.cw.net,195.2.30.202
11,ae-27.r02.amstnl02.nl.bb.gin.ntt.net,195.2.2.58
12,ae-7.r25.amstnl02.nl.bb.gin.ntt.net,129.250.2.158
13,ae-5.r23.asbnva02.us.bb.gin.ntt.net,129.250.6.162
14,ae-10.r22.snjsca04.us.bb.gin.ntt.net,129.250.6.237
15,ae-40.r02.snjsca04.us.bb.gin.ntt.net,129.250.3.121
16,ae-2.r00.scrmca02.us.bb.gin.ntt.net,129.250.7.33
17,xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net,129.250.195.46
18,204.2.229.234,204.2.229.234 (Up to 10% Packetloss here)
19,204.2.229.87,204.2.229.87

2017-05-20 08:48:47Z,0.47,*,9.07,14.17,20.22,19.12,17.21,23.74,23.35,29.91,21.85,26.96,118.15,167.92,171.44,171.82,182.38,170.30,172.04

Routing before the move:

,ip5886ba66.dynamic.kabel-deutschland.de,88.134.186.102
4,ip5886bb00.dynamic.kabel-deutschland.de,88.134.187.0
5,ip5886cb80.static.kabel-deutschland.de,88.134.203.128
6,ip5886ca19.static.kabel-deutschland.de,88.134.202.25
7,ae8-100-xcr1.hac.cw.net,195.10.62.5
8,ae5-xcr1.ham.cw.net,195.2.24.181
9,ae4-xcr2.amd.cw.net,195.2.9.38
10,ae4-xcr1.amt.cw.net,195.2.25.222
11,be3037.rcr22.ams05.atlas.cogentco.com,130.117.15.153
12,be3088.ccr41.ams03.atlas.cogentco.com,130.117.0.41
13,be2182.ccr21.lpl01.atlas.cogentco.com,154.54.77.246
14,be3042.ccr21.ymq01.atlas.cogentco.com,154.54.44.162
15,hu0-4-0-1.ccr22.ymq02.atlas.cogentco.com,154.54.25.125
16,38.122.42.34,38.122.42.34
17,,-
18,192.34.76.2,192.34.76.2
19,199.91.189.234,199.91.189.234
20,199.91.189.26,199.91.189.26

2017-04-30 15:36:12Z,1.00,*,11.00,14.00,15.00,15.00,17.00,26.00,23.00,23.00,31.00,20.00,31.00,106.00,108.00,101.00,*,105.00,105.00,104.00

While the game might be "playable" i think it is not that "enjoyable" anymore. It is kinda annoying when the ping spike hits me.

Picture showing the 220/200 latency
http://imgur.com/a/uNswk

[Mayoyama]

Ive done multiple tests on /ac Macros I use to use for buff queuing(using the wait 0.5 command) and as of now they no longer function ever without dropping a skill or two

wait 0.5 rounds it up to wait 1....

[SlayerOmega]

Type of Issue/Feedback: After NA servers were moved my ping went from 35ms to 120ms+ with some spikes as high as 460ms for some reason. Machinist is almost impossible to play now due to rapid fire procs not working properly as the client has to wait for the server to register the skill first which doesn't work well for how the skill actually works.

Name of your Internet Service Provider (ISP): Rogers
State/Country: Ontario, Canada
Date/Time: Started as soon as servers went up after the move.World Name: Cactuar
Frequency: Is constantly this laggy.
Traceroute records:

1 * <1 ms <1 ms hitronhub.home [192.168.0.1]
2 12 ms 18 ms 18 ms INTEL_CE_LINUX [99.244.192.1]
3 14 ms 19 ms 21 ms INTEL_CE_LINUX [69.63.255.97]
4 19 ms 18 ms 16 ms so-5-1-3.gw02.ym.phub.net.cable.rogers.com [66.185.81.178]

5 22 ms 19 ms 28 ms INTEL_CE_LINUX [209.148.229.214]
6 30 ms 28 ms 27 ms ce-0-18-0-0.r07.nycmny01.us.bb.gin.ntt.net [128.241.3.185]

7 29 ms 31 ms 28 ms ae-2.r24.nycmny01.us.bb.gin.ntt.net [129.250.3.180]
8 93 ms 88 ms 78 ms ae-2.r20.sttlwa01.us.bb.gin.ntt.net [129.250.4.13]
9 107 ms 104 ms 125 ms ae-0.r21.sttlwa01.us.bb.gin.ntt.net [129.250.2.54]
10 111 ms 98 ms 98 ms ae-3.r23.snjsca04.us.bb.gin.ntt.net [129.250.3.124]
11 113 ms 108 ms 104 ms ae-45.r01.snjsca04.us.bb.gin.ntt.net [129.250.3.175]
12 104 ms 238 ms 102 ms ae-1.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.31]
13 110 ms 108 ms 109 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]

14 102 ms 100 ms 101 ms INTEL_CE_LINUX [204.2.229.234]
15 98 ms 104 ms 108 ms INTEL_CE_LINUX [204.2.229.88]

[Mmartins]

• Type of Issue/Feedback: My ping went up by ~50 after migration, from ~215 to ~265.
• Name of your Internet Service Provider (ISP): Antel
• State/Country: Uruguay
• Date/Time: Started after migration. Haven't noticed any difference at different times of the day. I usually play afternoon to around midnight PDT.
• World Name: Gilgamesh
• Frequency: Constantly.
• Traceroute records: I traced both FF XIV and another big MMO (not going to name it just in case it's against forum policy). Trace on the other MMO was done to a west coast server where I used to play and had 220-240 ping, usually leaning more towards 220.
  A few hops didn't reply but the trace still shows where the difference in routing starts, past hop 10. Up to and including 10 route should be the exact same (3 hops not replying but I know my ISP always routes the US traffic through Miami so those 3 hops have to be the same).
  Trace

Also if it's any use, using PingZapper I drop down from ~265 to ~170 ping.

[Htakigushi]

Type of Issue/Feedback: Ping up from 130ms to 200-ish ms
Name of your Internet Service Provider (ISP): Copel Telecom
State/Country: Paraná, Brazil
Date/Time: Started after migration.
World Name: Behemoth
Frequency: Constantly
Traceroute records:

Microsoft Windows [versão 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. Todos os direitos reservados.

Rastreando a rota para 204.2.229.10 com no máximo 30 saltos

1 24 ms <1 ms <1 ms 192.168.100.1
2 15 ms 13 ms 14 ms 200.150.95.195
3 17 ms 12 ms 81 ms 200.150.94.4
4 16 ms 145 ms 55 ms trunk12-src1cos-src1km3a.copel.net [200.150.92.1
06]
5 14 ms 14 ms 14 ms 208.178.245.65
6 126 ms 125 ms 126 ms ae0-300G.ar5.MIA1.gblx.net [67.17.99.233]
7 * * * Esgotado o tempo limite do pedido.
8 * * * Esgotado o tempo limite do pedido.
9 125 ms 125 ms 129 ms NTT-level3-80G.Miami.Level3.net [4.68.127.54]
10 208 ms 208 ms 208 ms ae-7.r04.miamfl02.us.bb.gin.ntt.net [129.250.2.2
02]
11 127 ms 126 ms 126 ms ae-3.r20.miamfl02.us.bb.gin.ntt.net [129.250.2.1
10]
12 145 ms 144 ms 144 ms ae-4.r23.asbnva02.us.bb.gin.ntt.net [129.250.2.8
6]
13 205 ms 203 ms 203 ms ae-10.r22.snjsca04.us.bb.gin.ntt.net [129.250.6.
237]
14 207 ms 206 ms 206 ms ae-19.r01.snjsca04.us.bb.gin.ntt.net [129.250.3.
27]
15 206 ms 206 ms 206 ms ae-1.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.3
1]
16 206 ms 206 ms 206 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129
.250.195.46]
17 206 ms * * 204.2.229.234
18 207 ms 207 ms 206 ms 204.2.229.10

[Keriena]

Type of Issue/Feedback: Significant ping increase since migration. Ping is double what it should be based on distance from the datacenter. I regularly get 70ms to other game servers located in California.
Name of your Internet Service Provider (ISP): SaskTel
State/Country: Saskatchewan/Canada
Date/Time: Since the NA server migration
World Name: Ultros
Frequency: Entire time
Traceroute: https://pastebin.com/7f3hG53h

[Anjiro]

Type of Issue/Feedback: Ping went from 120 to 240. High response time
Name of your Internet Service Provider (ISP): Telekom
State/Country: Nordrhein-Westfalen / Germany
Date/Time: Since the server change
World Name: Balmung
Frequency: Whenever i'm online. Playing mostly on EU Prime Times (8 AM PST -> 2 PM PST)
Traceroute records:

Routenverfolgung zu 204.2.229.10 über maximal 30 Hops

1 8 ms 5 ms 8 ms fritz.box [192.168.0.254]
2 71 ms 28 ms 21 ms 87.186.224.75
3 46 ms 28 ms 82 ms 87.186.206.94
4 31 ms 79 ms 103 ms 217.239.39.46
5 49 ms 75 ms 122 ms 80.157.129.250
6 104 ms 46 ms * ae-6.r20.frnkge04.de.bb.gin.ntt.net [129.250.6.248]
7 125 ms 123 ms 118 ms ae-8.r22.asbnva02.us.bb.gin.ntt.net [129.250.4.96]
8 183 ms 127 ms 231 ms ae-0.r23.asbnva02.us.bb.gin.ntt.net [129.250.3.85]
9 194 ms * 193 ms ae-10.r22.snjsca04.us.bb.gin.ntt.net [129.250.6.237]
10 192 ms * 196 ms ae-19.r01.snjsca04.us.bb.gin.ntt.net [129.250.3.27]
11 268 ms 257 ms 228 ms ae-1.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.31]
12 184 ms 239 ms 234 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
13 * 228 ms 243 ms 204.2.229.234
14 254 ms 249 ms 231 ms 204.2.229.10

Ablaufverfolgung beendet.

[Thayllan]

Type of Issue/Feedback: latency increase from 140ms to 220ms average.
Name of your Internet Service Provider (ISP): Oi Velox
State/Country: Rio de Janeiro, Brazil.
Date/Time: After the server relocation.
World Name: Behemoth
Traceroute records

Rastreando a rota para 204.2.229.108 com no máximo 30 saltos

1 <1 ms <1 ms <1 ms 192.168.1.1
2 20 ms 20 ms 21 ms 20132023001.telemar.net.br [201.32.23.1]
3 23 ms 23 ms 23 ms 100.122.36.23
4 136 ms 127 ms 136 ms 100.122.18.177
5 21 ms 27 ms 27 ms 100.122.18.227
6 138 ms 138 ms 138 ms 100.122.17.173
7 128 ms 129 ms 129 ms ix-xe-10-1-0-0-0.tcore1.NTO-New-York.as6453.net [209.58.26.17]
8 128 ms 130 ms 127 ms if-ae-9-2.tcore1.N75-New-York.as6453.net [63.243.128.122]
9 139 ms 138 ms 138 ms ae-8.r07.nycmny01.us.bb.gin.ntt.net [129.250.9.113]
10 152 ms 153 ms 153 ms ae-2.r24.nycmny01.us.bb.gin.ntt.net [129.250.3.180]
11 210 ms 197 ms 198 ms ae-2.r20.sttlwa01.us.bb.gin.ntt.net [129.250.4.13]
12 187 ms 186 ms 186 ms ae-0.r21.sttlwa01.us.bb.gin.ntt.net [129.250.2.54]
13 201 ms 202 ms 202 ms ae-3.r23.snjsca04.us.bb.gin.ntt.net [129.250.3.124]
14 219 ms 218 ms 218 ms ae-41.r02.snjsca04.us.bb.gin.ntt.net [129.250.6.119]
15 207 ms 208 ms 208 ms ae-2.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.33]
16 218 ms 217 ms 217 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
17 205 ms 205 ms 204 ms 204.2.229.234
18 216 ms 216 ms 217 ms 204.2.229.108

Rastreamento concluído.

[Spirited]

Type of Issue/Feedback: Ping spikes from ~120-140ms up to ~170-180 (Was ~60-70 pretty stable pre-relocation Video example showing the worst kind of spike

Name of your Internet Service Provider (ISP): Comcast

State/Country: Florida / US

Date/Time: Started happening frequently after maintenance and more severe after 5pm Eastern time

World Name: Leviathan

Frequency:Daily

Traceroute records: Traceroute