Reporting Issues Resulting from the North American Data Center Relocation

[DeMolay145]

Good evening.

Type of Issue/Feedback: Ping after migration is nearly 300ms. Dodging skills require some sort of prediction, which shouldn't happen. Also, some skills (like mudras, TFC, etc) are being hard to cast because they clip so hard I fail the cast them and end losing dps and missing the correct rotation.

Name of your Internet Service Provider (ISP): VIVO GVT.

State/Country: Colatina, Espírito Santo. Brazil.

Date/Time: Since migration of NA datacenters.

World Name: Behemoth

Frequency: Constant and so far no fluctuations.

Traceroute records:

2 8 ms 8 ms 7 ms gvt-rc01.grs.gvt.net.br [179.185.128.182]
3 8 ms 7 ms 15 ms 201.22.67.131.dynamic.adsl.gvt.net.br [201.22.67.131]
4 21 ms 20 ms 20 ms gvt-te-0-0-0-13.rt02.rjo.gvt.net.br [177.205.9.50]
5 49 ms 52 ms 52 ms 201.22.76.202.dynamic.dialup.gvt.net.br [201.22.76.202]
6 53 ms 53 ms 53 ms 216.184.112.210
7 128 ms 132 ms 132 ms 94.142.98.153
8 151 ms 151 ms 151 ms 176.52.255.1
9 233 ms 233 ms 233 ms 213.140.35.221
10 245 ms 243 ms 245 ms 5.53.6.182
11 247 ms 247 ms 247 ms ae1-0-ntt-grtamstc1.net.telefonicaglobalsolutions.com [213.140.53.97]
12 236 ms 234 ms 233 ms ae-4.r25.amstnl02.nl.bb.gin.ntt.net [129.250.2.146]
13 233 ms 232 ms 233 ms ae-5.r23.asbnva02.us.bb.gin.ntt.net [129.250.6.162]
14 290 ms 285 ms 285 ms ae-10.r22.snjsca04.us.bb.gin.ntt.net [129.250.6.237]
15 294 ms 295 ms 294 ms ae-40.r02.snjsca04.us.bb.gin.ntt.net [129.250.3.121]
16 289 ms 291 ms 288 ms ae-2.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.33]
17 290 ms 289 ms 289 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
18 * 289 ms 289 ms 204.2.229.234
19 289 ms 291 ms 288 ms 204.2.229.9

Also, as member "Barius" correctly observed, this is happening in all South America with ISPs related to the company named Telefónica in South America and Spain. Tracert hops pre and post migration leads to Spain, the difference now on the +120ms average is the jumps it now makes on Spain, France, Spain, Netherlands. All of em with ms increment. Pre migration it was only Spain and with no ms increment hops inside this country.

[Shait]

Hey!
Type of Issue/Feedback: latency went way higher after server move, from 140 to 230
Name of your Internet Service Provider (ISP): Live TIM
State/Country: Sao Paulo / Brazil
Date/Time: Entire time
World Name: Behemoth
Frequency: Entire time

[Divinewindx]

Type of Issue/Feedback: 80ms prior to move, 120ms post move, no longer able to double weave between gcd cds on drg, and fuma clips gcd consistently, as well as unavoidable packet loss that is only minimized by vpn tunneling.

Comcast

Florida, United States of America

Since the movement of the server, Consistently at all times of the day.

Gilgamesh

24/7

The packet loss is pretty w/e since i can just use a vpn to alleviate it for the most part, but the fact i can't double weave on drg at all, and ninja has become so unenjoyable to play is just really the issue. Every fuma clips the gcd, raiton clips the gcd by what feels like almost an entire second, and even attempting to suiton, i have to reactievely wait for my mudras to update on my screen rather than just inputting the commands. So it feels as though it takes entire gcd just to cast suiton. And if i don't do it that way, Raiton will just come out instead.The only job that hasn't been affected is monk and I just lost majority of my will to even play anymore, going as far as considering unsubbing, which of course i'd rather not, but if i dont enjoy the game, im not gonna pay for the sub anymore.

[Hamada]

I can't really give some details like some here but I like to have my voice in the manner:


"with WTFast I was able do a wildfire rotation without any clipping. Not only did I see it not clip but it was quite clear when I had 2 sec left on wildfire letting me to pull down gauss and put in an extra ws" With my normal speed I clipped an ocd and even though I did fit everything in the wildfire, it blew up after the last ws, meaning I could not put in a gauss off ws like I could with WTFast. 70 ping to 120 ping is very noticeable with this game and makes the statement 'no discernable difference in gameplay' a false one. To me that means the game needs to be coded better. I am not paying 9.99 on top of my sub and overpriced retainers over game shortcomings, please improve the coding"

http://forum.square-enix.com/ffxiv/t...=1#post4146412

It is a snip from that thread. Basically it is saying going from 78 ms to 120 ms reflects different results in rotation while yoshi-p said there should be no impact as long as it is 200 ms and under. The coding always had a slow response even at 35 ms, but now as you see people having increased pings notice it way more.
(editing some things out for privacy)

Tracing route to 204.2.229.9 over a maximum of 30 hops

1 1 ms 1 ms 1 ms ***
2 15 ms 16 ms 16 ms d*******.com [*****]
3 19 ms 18 ms 24 ms dynamic*******[******]
4 51 ms 27 ms 32 ms user*******logy.net [*********
5 19 ms 21 ms 22 ms **********y.net [*******]
6 32 ms 23 ms 26 ms static*******.net [*****]
7 20 ms 29 ms 28 ms dynam******.net [*****]
8 36 ms 44 ms 44 ms static********.net [*****]
9 50 ms 37 ms 40 ms dynamic-*******.net [******]
10 39 ms 37 ms 42 ms ae-53.r08.nycmny01.us.bb.gin.ntt.net [129.250.194.81]
11 39 ms 202 ms 52 ms ae-3.r24.nycmny01.us.bb.gin.ntt.net [129.250.5.61]
12 98 ms 125 ms 89 ms ae-2.r20.sttlwa01.us.bb.gin.ntt.net [129.250.4.13]
13 96 ms 99 ms 88 ms ae-0.r21.sttlwa01.us.bb.gin.ntt.net [129.250.2.54]
14 110 ms 116 ms 125 ms ae-3.r23.snjsca04.us.bb.gin.ntt.net [129.250.3.124]
15 115 ms 121 ms 124 ms ae-41.r02.snjsca04.us.bb.gin.ntt.net [129.250.6.119]
16 115 ms 117 ms 130 ms ae-2.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.33]
17 197 ms 123 ms 126 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
18 115 ms 112 ms 111 ms 204.2.229.234
19 123 ms 109 ms 118 ms 204.2.229.9

[xsuisenx]

Type of Issue/Feedback: Ping increased from 32ms to 103ms. This causes issues with playing the some jobs. As a PS4 player, I have no way of making my ping any better.

Name of your Internet Service Provider (ISP):Comcast

State/Country: MA, USA

Date/Time: After server migration to California.

World Name: Ultros

Frequency: Constant. Ping sometimes increases even more.

Traceroute records:
Tracing route to 204.2.229.9 over a maximum of 30 hops

1 20 ms 30 ms 3 ms 10.0.0.1
2 15 ms 11 ms 13 ms 96.120.70.81
3 94 ms 257 ms 16 ms ge-1-44-ur02.bristol.ct.hartford.comcast.net [68.87.180.189]
4 15 ms 16 ms 35 ms be-39-ar01.needham.ma.boston.comcast.net [69.139.221.1]
5 28 ms 21 ms 19 ms be-7015-cr02.newyork.ny.ibone.comcast.net [68.86.90.217]
6 22 ms 23 ms 18 ms hu-0-14-0-1-pe02.111eighthave.ny.ibone.comcast.net [68.86.85.42]
7 37 ms 34 ms 38 ms 50.242.151.70
8 35 ms 35 ms 35 ms ae-2.r24.nycmny01.us.bb.gin.ntt.net [129.250.3.180]
9 87 ms 86 ms 169 ms ae-2.r20.sttlwa01.us.bb.gin.ntt.net [129.250.4.13]
10 87 ms 87 ms 92 ms ae-0.r21.sttlwa01.us.bb.gin.ntt.net [129.250.2.54]
11 106 ms 98 ms 102 ms ae-3.r23.snjsca04.us.bb.gin.ntt.net [129.250.3.124]
12 102 ms 106 ms 104 ms ae-41.r02.snjsca04.us.bb.gin.ntt.net [129.250.6.119]
13 106 ms 105 ms 108 ms ae-2.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.33]
14 103 ms 101 ms 105 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
15 102 ms 104 ms 101 ms 204.2.229.234
16 104 ms 102 ms 102 ms 204.2.229.9

Trace complete.

[Soulshadow]

Type of Issue/Feedback: Disconnects & High Packet Loss
Name of your Internet Service Provider (ISP): Optimum Online
State/Country: NY / USA
Date/Time: All the time since the server move
World Name: Midgardsormr
Frequency: Constant
Traceroute records: https://pastebin.com/mpxxSf4g (Results using PingPlotter Pro)

[JoZeppeli]

Type of Issue/Feedback: Huge ping changes after NA Realocation, from 210 to 230+
Name of your Internet Service Provider (ISP): Vivo Telecom
State/Country: São Paulo/ Brazil
Date/Time: Since datacenters realocation.
World Name: Behemoth
Frequency: Full time

[Galfarion]

Type of Issue/Feedback: latency went way higher after server move, from 160 to 300
Name of your Internet Service Provider (ISP):GVT Vivo
State/Country: Minas gerais / Brasil
Date/Time: Since migration of NA datacenters (05/17)
World Name: Behemoth
Frequency: Entire time

[xelhes05]

Type of Issue/Feedback: Increase in ping times (went from 40-50ms to 150-300ms) and sudden spike in packet loss. Constantly getting disconnected as well making dungeons very difficult to even attempt.

Name of your Internet Service Provider (ISP): Cogeco
State/Country: Ontario/Canada
Date/Time: May 17th, 2017 (since the moment the server was moved)
World Name: Gilgamesh
Frequency: All the time

Trace-route :
Trace-route to Gilgamesh
Trace-route to the main servers

[HarleySykes]

ISP - Fibertel
ticket number - TBD
country - Argentina
date - since server move
frequency - constant
content - all
world - exodus
tracert -

Tracing route to 204.2.229.109 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.0.1
2 * * * Request timed out.
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 12 ms 15 ms 14 ms 93-161-89-200.fibertel.com.ar [200.89.161.93]
7 17 ms 15 ms 15 ms 1-165-89-200.fibertel.com.ar [200.89.165.1]
8 9 ms 11 ms 11 ms 250-165-89-200.fibertel.com.ar [200.89.165.250]
9 9 ms 10 ms 13 ms ae6.baires5.bai.seabone.net [185.70.203.32]
10 37 ms 39 ms 38 ms ae7.sanpaolo8.spa.seabone.net [195.22.219.17]
11 37 ms 37 ms 37 ms ntt-verio.sanpaolo8.spa.seabone.net [149.3.181.65]
12 157 ms 151 ms 151 ms ae-4.r24.nycmny01.us.bb.gin.ntt.net [129.250.2.227]
13 201 ms 196 ms 198 ms ae-2.r20.sttlwa01.us.bb.gin.ntt.net [129.250.4.13]
14 197 ms 198 ms 199 ms ae-0.r21.sttlwa01.us.bb.gin.ntt.net [129.250.2.54]
15 224 ms 225 ms 226 ms ae-3.r23.snjsca04.us.bb.gin.ntt.net [129.250.3.124]
16 225 ms 225 ms 225 ms ae-41.r02.snjsca04.us.bb.gin.ntt.net [129.250.6.119]
17 230 ms 229 ms 231 ms ae-2.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.33]
18 233 ms 233 ms 232 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
19 235 ms 235 ms 234 ms 204.2.229.234
20 237 ms 236 ms 237 ms 204.2.229.109